topic After losing power, ruckus won't come back online in RUCKUS Support for Lennar Homes

After losing power, ruckus won't come back online

allans88 — Thu, 31 Jul 2025 16:53:21 GMT

Tried resetting multiple times, lights just flash on the ICX-7150

Re: After losing power, ruckus won't come back online

pinky_ruckus — Thu, 31 Jul 2025 17:17:26 GMT

Hi @allans88 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working after the power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: After losing power, ruckus won't come back online

allans88 — Thu, 31 Jul 2025 17:41:54 GMT

Only 1 access point, only Green and Amber lights on

Re: After losing power, ruckus won't come back online

allans88 — Thu, 31 Jul 2025 18:05:15 GMT

When trying to reset, the lights just flash, does not reset

Re: After losing power, ruckus won't come back online

pinky_ruckus — Thu, 31 Jul 2025 18:05:21 GMT

Hi @allans88 ,

Thank you for the response.

From the response shared, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Also, please share a clear picture showing the Switch connections.

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: After losing power, ruckus won't come back online

pinky_ruckus — Thu, 31 Jul 2025 18:07:17 GMT

Hi @allans88 ,

Thank you for the response.

From the response shared, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Also, please share a clear picture showing the Switch connections.

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: After losing power, ruckus won't come back online

allans88 — Thu, 31 Jul 2025 18:53:34 GMT

I don't know where or how to enter the information to change the IP address

Re: After losing power, ruckus won't come back online

pinky_ruckus — Thu, 31 Jul 2025 19:37:00 GMT

Hello @allans88 ,

Thank you for the response.

May I please know if you have performed reset on Switch multiple times and if the reset still doesn’t work, could you please mention the point where you are getting stuck during Software recovery? If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards, Pinky Rajendran

RUCKUS Lennar Home Community.

Re: After losing power, ruckus won't come back online

allans88 — Fri, 01 Aug 2025 01:24:30 GMT

I tried the reset procedure 50 times. I tried to update the software, can't connect to the Ruckus, the UART will not load the software. The port is not active

Re: After losing power, ruckus won't come back online

pinky_ruckus — Fri, 01 Aug 2025 13:37:41 GMT

Hello @allans88 ,

Thank you for the response.

I understand that you are getting stuck while performing the software recovery.

I would request you to please share the cable connection between the Switch and the laptop while performing software recovery. (Please see the below picture as reference)

Also, please share the screenshot of the COM port details. COM port details should be with the silicon lab name in the device manager.

I would request you to please check if both the drivers are installed as per the software recovery article.

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

Also, please wait for few minutes and check if boot> prompt is visible.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: After losing power, ruckus won't come back online

allans88 — Fri, 01 Aug 2025 18:04:22 GMT

I trashed it and bought Eero, thank you

Re: After losing power, ruckus won't come back online

pinky_ruckus — Fri, 01 Aug 2025 18:14:21 GMT

Hello @allans88 ,

We understand that you were unable to complete the software recovery process.

If the issue persists and the recovery is unsuccessful, we will be glad to arrange a replacement unit for you.

We are here to support you in any way we can.

Please don’t hesitate to reach out if you have any questions or need further assistance.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: After losing power, ruckus won't come back online

pinky_ruckus — Mon, 04 Aug 2025 14:38:36 GMT

Hello @allans88 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: After losing power, ruckus won't come back online

pinky_ruckus — Wed, 06 Aug 2025 15:06:31 GMT

Hello @allans88 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: After losing power, ruckus won't come back online

pinky_ruckus — Fri, 08 Aug 2025 14:32:09 GMT

Hi @allans88

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community