topic Re: Entire Ruckus System Stopped Working After Power Outage in RUCKUS Support for Lennar Homes

Entire Ruckus System Stopped Working After Power Outage

nlai — Tue, 29 Jul 2025 01:42:00 GMT

My whole Ruckus system has not been working for the past few months. I finally got around to trying to fix it and did a reset of the system, but I'm not getting any better results. According to the online Unleashed system, the switch is disconnected. I have the switch's IP address after following one of the forum posts. When I try to remove and add the switch back, it says that it fails, "Failed to ping ICX (IP Address). Suggest checking the network."

Re: Entire Ruckus System Stopped Working After Power Outage

LD-wireless — Tue, 29 Jul 2025 04:21:41 GMT

Following as I am also having the same issue.

Re: Entire Ruckus System Stopped Working After Power Outage

pinky_ruckus — Tue, 29 Jul 2025 13:15:51 GMT

Hi @nlai ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the RUCKUS setup is not working after the power outage.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Entire Ruckus System Stopped Working After Power Outage

pinky_ruckus — Tue, 29 Jul 2025 13:16:49 GMT

Hello @LD-wireless

I hope this message finds you well.

Could you please create a new post as this was raised by another user?

If you need any assistance with creating the new post or have any questions, please feel free to reach out.

Thank you for your cooperation and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Entire Ruckus System Stopped Working After Power Outage

nlai — Tue, 29 Jul 2025 14:44:01 GMT

Hi Pinky,

Thanks for the quick response. Please see the attached photos.

Re: Entire Ruckus System Stopped Working After Power Outage

pinky_ruckus — Tue, 29 Jul 2025 15:04:05 GMT

Hi @nlai ,

Thank you for the response.

Before we can proceed further, we need to check few configurations on the Switch.

Please follow the below steps and help us with the queries,

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Entire Ruckus System Stopped Working After Power Outage

nlai — Wed, 30 Jul 2025 05:40:55 GMT

Thank you for the instructions. I've tried to access the CLI with both the SSH and Telnet options, but I do not get the "ICX7150-C12 ___" command line (see images below). I cannot type anything in that blank putty screen either, and it just times out. Part of the issue with my inputs is that I do not see a location to put my login credentials.

I followed the instructions of the first link to get the correct IP address for the switch (see screenshot below)

Please let me know what I can do input my login credentials so that I can access the switch's CLI.

Re: Entire Ruckus System Stopped Working After Power Outage

nlai — Wed, 30 Jul 2025 05:43:29 GMT

FYI, this is the error message I get for my switch:

Re: Entire Ruckus System Stopped Working After Power Outage

pinky_ruckus — Wed, 30 Jul 2025 14:06:27 GMT

Hello @nlai ,

Thank you for the response.

I understand that you are unable to login to the Switch using CLI

We would need to find the IP address of the switch and then use the IP address to login to GUI of the switch using the web browser.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once we identify the IP address of the Switch proceed to access the RUCKUS ICX-7150-C12P Switch using a Web Browser.

Please click on Login option and try to access the Switch GUI using the login credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations below as well.

These usernames and passwords are key sensitive, please use capital letters where necessary.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Entire Ruckus System Stopped Working After Power Outage

nlai — Thu, 31 Jul 2025 03:48:09 GMT

Hi Pinky,

I was able to log in with your instructions and got to the screen shown below.

Re: Entire Ruckus System Stopped Working After Power Outage

pinky_ruckus — Thu, 31 Jul 2025 13:50:01 GMT

Hello @nlai ,

Thank you for the response.

From the previous post, I understand that you were able to login to the GUI of the Switch through web browser using the Switch IP address.

As you are able to access GUI of the Switch, I would request you to please enable Telnet through the browser by following the below screenshots:

Once you have enabled Telnet through the web browser, I request you to please login to the CLI of the Switch using the Telnet option.

Once you are able to login to CLI, please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code for future reference.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Entire Ruckus System Stopped Working After Power Outage

pinky_ruckus — Mon, 04 Aug 2025 14:35:11 GMT

Hello @nlai ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Entire Ruckus System Stopped Working After Power Outage

nlai — Mon, 04 Aug 2025 15:38:32 GMT

Hi Pinky,

Thank you for your help. I was able to use the Telnet option to make the necessary changes to the switch. It seems like things are working properly right now. Thank you for your help.

Re: Entire Ruckus System Stopped Working After Power Outage

pinky_ruckus — Mon, 04 Aug 2025 16:18:28 GMT

Hello @nlai ,

Thank you for the response and the update.

Glad to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community