topic Re: Plugging back in ruckus system in RUCKUS Support for Lennar Homes

Plugging back in ruckus system

ECI — Tue, 29 Jul 2025 03:55:10 GMT

Greetings.
I'm reaching out to see if there is a best practice before I attempt to u plug my current ruckus system and re plugging into a surge protection outlet.
Is there a recommendation before unplugging the switch power cord and plugging it in the new source to provide best outcome for the system to boot back up appropriately?
I assume once unplugged and plugged into new source of power it should reboot back up as normal and access points will come back online one at a time as normal.
Please advise if there are best practices other than simply unplugging the system and replugging it back into a new source of power to have best outcome with powering back up.

thank you.

Re: Plugging back in ruckus system

Imran_ruckus — Tue, 29 Jul 2025 12:37:22 GMT

Hi @ECI

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are looking to connect your RUCKUS device setup to a surge protection system.

There are no strict procedures involved, similar to performing a backup. You can simply unplug the existing cables and reconnect them to the surge-protected outlet. The system should resume operation within a few minutes.

Please let me know how it goes.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Plugging back in ruckus system

Imran_ruckus — Thu, 31 Jul 2025 13:05:55 GMT

Hi @ECI

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Plugging back in ruckus system

ECI — Fri, 01 Aug 2025 02:30:39 GMT

Hi Imran,

I'm still awaiting my surge protector to arrive to the residence to unplug from wall to new surge protector strip. As long as your direction stands true I will plan to simply unplug from wall and plug into new surge protector and wait for everything to naturally turn back on. Should I wait a certain amount of time before plugging the switch system back in the new power source?

Re: Plugging back in ruckus system

Imran_ruckus — Fri, 01 Aug 2025 12:25:39 GMT

Hi @ECI

Greetings!

Thank you for your response and the update.

There is no exact wait time; however, the system typically takes around 5 to 10 minutes to come back online.

Please let me know how it goes or if you need any further assistance.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Plugging back in ruckus system

ECI — Sun, 03 Aug 2025 01:39:46 GMT

Hi Imran!

I unplugged my Ruckus system and plugged it back into a new surge protector switch.

Everything did come back up in working order however I do see that all 10 devices are all sitting on ONE access point and haven’t moved. I’m wondering if this is ok and won’t damage the one AP by overloading? It happens to be the access point that is on the middle floor so it could be all devices loaded to this AP due to the “order” they came back online as that was the closest at the time of coming back to operating process?
Can you confirm Imran this is ok and won’t cause harm? Will they spread out eventually? Should I reset the AP that has all the clients to force redistribution?

thank you for the guidance.

elise

Re: Plugging back in ruckus system

Imran_ruckus — Mon, 04 Aug 2025 12:35:47 GMT

Hi @ECI

Greetings!

Thank you for your response and the update.

Please note that this is expected behavior and not a cause for concern.

The device will connect to the nearest Access Point (AP). However, it may still appear in the list under the Master AP. This is normal and can be disregarded as long as your devices are functioning as expected.

I hope this clarifies the situation.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Plugging back in ruckus system

Imran_ruckus — Wed, 06 Aug 2025 12:24:01 GMT

Hi @ECI

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Plugging back in ruckus system

ECI — Wed, 06 Aug 2025 14:08:00 GMT

Hello Imran!
Things seem to be up and running and devices seem to be moving to 2 access points not the one, but this specific access point there are no devises near it as it’s in the basement where activity is not typically active. So this access point usually has zero clients. So as long as that is normal for only 2 access points to have clients we are good to go.

thanks.

Re: Plugging back in ruckus system

Imran_ruckus — Wed, 06 Aug 2025 14:13:10 GMT

Hi @ECI

Thank you for your response.

Yes, that's an expected behavior.

It's great to hear! I’m glad the network is stable and working as expected.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support