topic Re: connection to Modem in RUCKUS Support for Lennar Homes

connection to Modem

michoi88 — Tue, 29 Jul 2025 23:25:39 GMT

Just moved in to a 8 years old house with Ruckus routers preinstalled by Lennar builder, connected to Cox modem but would not work, do not know whether the previous owner had used it or if so, do not know their user name or password, need help to set it up, factory reinstalled? reset user name or password? thanks

Re: connection to Modem

pinky_ruckus — Wed, 30 Jul 2025 13:29:19 GMT

Hello @michoi88 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have purchased a new Lennar home and trying to set up the Ruckus network.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: connection to Modem

pinky_ruckus — Fri, 01 Aug 2025 16:29:14 GMT

Hello @michoi88 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: connection to Modem

pinky_ruckus — Mon, 04 Aug 2025 14:37:05 GMT

Hello @michoi88 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: connection to Modem

pinky_ruckus — Wed, 06 Aug 2025 15:05:14 GMT

Hi @michoi88

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community