topic Re: Ruckus setup in RUCKUS Support for Lennar Homes

Ruckus setup

VP_18 — Sat, 19 Jul 2025 17:12:07 GMT

Hi,
I’m trying to factory reset my ICX 7150-C12P switch, but I’m having trouble. I tried using the reset button, but it doesn’t seem to be working — no lights or changes happen.

I moved into this house recently and have been trying to get this to function but unable to get it up and running.

Help needed.

Thanks!

Re: Ruckus setup

pinky_ruckus — Mon, 21 Jul 2025 13:53:30 GMT

Hello @VP_18 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have moved to the Lennar house recently and need assistance in setting up the Ruckus network.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you are able to connect after following this article.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus setup

pinky_ruckus — Wed, 23 Jul 2025 14:50:20 GMT

Hello @VP_18 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus setup

pinky_ruckus — Fri, 25 Jul 2025 19:41:19 GMT

Hello @VP_18 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus setup

VP_18 — Mon, 28 Jul 2025 13:35:05 GMT

Hi, thanks for following up.

I'm unable to connect, even after following the article. Let me know what the next steps are.

Re: Ruckus setup

pinky_ruckus — Tue, 29 Jul 2025 13:05:30 GMT

Hi @VP_18,

Thank you for the response.

From the response you shared, I understand that the RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing this issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus setup

pinky_ruckus — Thu, 31 Jul 2025 14:08:22 GMT

Hello @VP_18 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus setup

pinky_ruckus — Mon, 04 Aug 2025 14:32:19 GMT

Hello @VP_18 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus setup

pinky_ruckus — Wed, 06 Aug 2025 14:42:42 GMT

Hi @VP_18 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community