topic Re: Ruckus ICX7150 C12P-2X1G is not working and my 3 Access Points are not working. in RUCKUS Support for Lennar Homes

Ruckus ICX7150 C12P-2X1G is not working and my 3 Access Points are not working.

data25279 — Sat, 19 Jul 2025 23:55:16 GMT

After a recent power surge both my Ruckus Access Points and Switch seem to be encountering problems. My APs are off, and after looking at the Ruckus Unleashed website it looks as if both my APs and Switch are disconnected (the website states that it couldn't ping my switch's ip address and to check the network, and the network seems disconnected as well). My Switch's System Status LED and Power Status LED are both green, which to my understanding means it's NOT in Boot Mode. Additionally, when I connect to the Switch through an Ethernet cable and the CLI, I see that it boots in switch mode and not router mode. Connecting an Ethernet cable from my switch to any of the APs does not turn on the AP, and I see that the LED on the port itself is off. However, when I try to connect some other device to the same port with the same cable, the LED turns on (is the power being restricted from going to the AP?). Please help.

Re: Ruckus ICX7150 C12P-2X1G is not working and my 3 Access Points are not working.

Imran_ruckus — Mon, 21 Jul 2025 12:36:49 GMT

Hi @data25279

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch since a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

As observed, the SYST and PWR LEDs are green, while the Switch ports and Access Points are not receiving power. This may be due to the Switch ports being in a disabled state.

To resolve this issue, please refer to the following RUCKUS Lennar Knowledge Base self-help article for step-by-step guidance:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please let me know how it goes, and don't hesitate to reach out if you need any assistance during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX7150 C12P-2X1G is not working and my 3 Access Points are not working.

Imran_ruckus — Wed, 23 Jul 2025 12:45:00 GMT

Hi @data25279

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX7150 C12P-2X1G is not working and my 3 Access Points are not working.

Imran_ruckus — Fri, 25 Jul 2025 12:31:31 GMT

Hi @data25279

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX7150 C12P-2X1G is not working and my 3 Access Points are not working.

Imran_ruckus — Mon, 28 Jul 2025 13:18:30 GMT

Hi @data25279

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support