topic Re: Ruckus 7150 will not power on. in RUCKUS Support for Lennar Homes

Ruckus 7150 will not power on.

mgathuma — Tue, 06 Dec 2022 03:24:02 GMT

Hello.

I am a Lennar homeowner trying to resolve my Ruckus network connectivity issues. I cannot get my 7150 switch to power up at all. I have also lost power to both the upstairs and downstairs wireless access points. I have tried downloading the software to reboot my unit using both the putty and MobX options to no avail. Please advise on the next step since I have lost connectivity to all my POE devices harnessed to the switch.

Re: Ruckus 7150 will not power on.

Vásquez_Fer — Tue, 06 Dec 2022 12:39:26 GMT

Hi @mgathuma

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Ruckus 7150 will not power on.

mgathuma — Wed, 07 Dec 2022 00:51:23 GMT

Hello.

Following up on the earlier post. What do I need to get an RMA for equipment that lost power?

Re: Ruckus 7150 will not power on.

mgathuma — Wed, 07 Dec 2022 01:50:48 GMT

Hello.

No lights come on when plugged into a power outlet

Re: Ruckus 7150 will not power on.

Vásquez_Fer — Wed, 07 Dec 2022 12:17:34 GMT

Hi @mgathuma

This unit Should be RMA (return merchandise authorization) in simple words replace it based on the troubleshooting done.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez

Re: Ruckus 7150 will not power on.

Vásquez_Fer — Wed, 07 Dec 2022 13:22:49 GMT

Hi @mgathuma

++ adding to the same post

Best Regards

Fernando Vasquez

Re: Ruckus 7150 will not power on.

mgathuma — Sat, 10 Dec 2022 15:49:58 GMT

Hi Fernando.

Thank you for the feedback. Please see the details above and let me know what details I need to commence unit replacement.

Regards

Re: Ruckus 7150 will not power on.

Vásquez_Fer — Sat, 10 Dec 2022 16:39:11 GMT

Hi @mgathuma

This unit Should be RMA (return merchandise authorization) in simple words replace it based on the troubleshooting done.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez