topic Re: Brief amber lights and shuts off in RUCKUS Support for Lennar Homes

Brief amber lights and shuts off

dawile — Tue, 22 Jul 2025 01:41:45 GMT

I moved into a previously owned house and was trying to factory reset the ICX1750. I couldn't connect with a terminal and noticed that when powering on, I get all the status lights very briefly flash and die.

I have uploaded the video to https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz as wile_20250722.mp4

Thanks,

David

Re: Brief amber lights and shuts off

Imran_ruckus — Tue, 22 Jul 2025 12:21:34 GMT

Hi @dawile

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering an issue with a RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

I recommend again attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 20-25 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Brief amber lights and shuts off

dawile — Tue, 22 Jul 2025 13:56:53 GMT

The behavior was identical. A brief flash of all amber and then they go off. You can see it in the video.

Re: Brief amber lights and shuts off

Imran_ruckus — Tue, 22 Jul 2025 14:05:24 GMT

Hi @dawile

Thank you for your response.

Could you please perform the multiple reset steps as mentioned in my previous post and let me know the outcome?

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Brief amber lights and shuts off

dawile — Tue, 22 Jul 2025 16:41:36 GMT

I did perform the multiple reset steps as you requested and the outcome was identical all 25 times.

Re: Brief amber lights and shuts off

Imran_ruckus — Tue, 22 Jul 2025 17:15:27 GMT

Hi @dawile

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. Additionally, you have tried a hard reset multiple times. You confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support