topic Re: No Powert to Access Points in RUCKUS Support for Lennar Homes

No Powert to Access Points

Nord — Sat, 19 Jul 2025 14:42:13 GMT

Hi,

my power went out and now have no power to access points. I have tried resetting the system at least 20x and it shows green for the power light but then flashing amber lights for the rest. This happens to my system every time the power goes out and is starting to get annoying. Is there a tech support I can pay to help as I don’t have any desire to do the computer hard boot reset etc. I have tried that before as well and it didn’t work. Would rather have a support person.

thanks

Re: No Powert to Access Points

AshwinM — Mon, 21 Jul 2025 08:35:22 GMT

Hi Nord,

I hope you're doing well.

To help us better understand and resolve the issue, could you please provide the following details?

1.)What are the models of the Access Points deployed in your network?
2.)Are the APs powered through a PoE switch or using a DC power supply?
3.)Are the APs managed by a SmartZone (SZ), virtual SmartZone (vSZ), or RUCKUS Cloud?

For technical assistance, please create a new support case using the link below:
https://support.ruckuswireless.com/cases/new

Best regards,
Ashwin Mathiyazhagan

Re: No Powert to Access Points

Imran_ruckus — Mon, 21 Jul 2025 12:57:16 GMT

Hi @Nord
Greetings!

Thank you for contacting the RUCKUS Lennar Home Community. I hope you're doing well.

I noticed that you have raised another post on the Lennar forum regarding this issue. Please refer to the following link and continue the conversation on that thread so I can assist you accordingly:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/No-power-flashing-amber-lights/m-p/107811#M28281

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support