topic Re: My AP will not power on in RUCKUS Support for Lennar Homes

My AP will not power on

Nikkilee — Sun, 13 Jul 2025 03:52:55 GMT

My Unleashed Ruckus has a Green light and an amber light. My AP will not power on even with a reset.

Re: My AP will not power on

pinky_ruckus — Mon, 14 Jul 2025 13:21:21 GMT

Hi @Nikkilee ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: My AP will not power on

pinky_ruckus — Wed, 16 Jul 2025 14:38:23 GMT

Hello @Nikkilee ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: My AP will not power on

pinky_ruckus — Fri, 18 Jul 2025 14:33:18 GMT

Hello @Nikkilee ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: My AP will not power on

Nikkilee — Sat, 19 Jul 2025 00:07:12 GMT

Yes the reboot did not work with powering on either reset . And I don’t have an Ethernet port on my computer is there another way ?

Re: My AP will not power on

pinky_ruckus — Mon, 21 Jul 2025 14:35:52 GMT

Hello @Nikkilee ,

Thank you for the response.

I understand that you have completed reset on the Switch.

As the reset was not performed successfully, the only option is to perform Software recovery.

Please note, you must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together for Software Recovery process as described in steps 2 & 3 in the guide link.

May I please know if you have an option to arrange a laptop with an Ethernet cable port to complete the software recovery process?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: My AP will not power on

pinky_ruckus — Wed, 23 Jul 2025 14:24:02 GMT

Hello @Nikkilee ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: My AP will not power on

pinky_ruckus — Fri, 25 Jul 2025 19:33:48 GMT

Hello @Nikkilee ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: My AP will not power on

pinky_ruckus — Tue, 29 Jul 2025 13:21:25 GMT

Hello @Nikkilee ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: My AP will not power on

pinky_ruckus — Thu, 31 Jul 2025 14:07:01 GMT

Hi @Nikkilee ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: My AP will not power on

Nikkilee — Mon, 27 Oct 2025 22:06:32 GMT

Hello,

I have tried a Hard reboot and per the forums I have a faulty hardware can I please get a replacement SN FEK3852Q2J4

Re: My AP will not power on

Imran_ruckus — Tue, 28 Oct 2025 19:36:04 GMT

Hi @Nikkilee

Greetings!

Thank you for contacting RUCKUS Lennar Home Community Support.
I hope you are doing well.

I noticed that you have raised another post on the Lennar Forum (please refer to the link below). Kindly continue the discussion on that same thread, I will assist you further there.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/My-Ruckus-Curcuit-board-will-not-reboot/m-p/110587#M29794

Thank you once again for your understanding and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support