topic Re: ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number in RUCKUS Support for Lennar Homes

ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number

DM2 — Thu, 03 Jul 2025 15:44:34 GMT

My ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number. It cannot manually find out how to connect it to my network. My switch was disconnected after a power outage.

Thanks.

Re: ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number

pinky_ruckus — Thu, 03 Jul 2025 15:58:22 GMT

Hi @DM2 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing issues with your Ruckus network after the power outage.

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number

DM2 — Thu, 03 Jul 2025 16:55:11 GMT

Hi Pinky,

I tried to find the IP address using a free IP scanner, but it does not appear in my list. Could you help with a workaround to find my IP address? I can see the MAC on the label of my switch. is there a way to look up my IP address with that?

Re: ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number

pinky_ruckus — Thu, 03 Jul 2025 17:06:50 GMT

Hello @DM2 ,

Thank you for the response.

From the response you shared, I understand that the Switch details are not available or the Switch with Brocade Communications or Ruckus Wireless is not visible under the IP Scan results.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Establishing-Console-CLI-Access-on-the-RUCKUS-ICX-7150-C12P/ta-p/106630
Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number

pinky_ruckus — Mon, 07 Jul 2025 14:59:33 GMT

Hello @DM2 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number

pinky_ruckus — Mon, 14 Jul 2025 14:29:35 GMT

Hello @DM2 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 Router says Pending(pending-no-ip). I cannot find Serial number

pinky_ruckus — Wed, 16 Jul 2025 14:25:02 GMT

Hi @DM2 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community