topic Re: Devices not connecting Ruckus in RUCKUS Support for Lennar Homes

Devices not connecting Ruckus

JC — Wed, 09 Jul 2025 23:24:40 GMT

Some of my devices are not connecting to my Ruckus (ICX 7150-C12P). This seems to happen intermittently and randomly. Nothing has changed at home. Please help. Thank you!

Re: Devices not connecting Ruckus

Imran_ruckus — Thu, 10 Jul 2025 12:32:55 GMT

Hi @JC

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

The symptoms you explained are related to the Router Code on the RUCKUS Switch, which happens after a brief power outage or power spikes.

To check and fix this issue, please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article below.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Let me know how it goes, and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Devices not connecting Ruckus

Imran_ruckus — Mon, 14 Jul 2025 12:34:17 GMT

Hi @JC

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Devices not connecting Ruckus

JC — Mon, 14 Jul 2025 17:19:32 GMT

Hello Imran,

I followed all of the instructions yesterday. After the Router#show flash command, I saw there was a "SPR" under the compressed sec code size line. I completed the fix ending with "Router#boot system flash secondary yes" command. This restarted Ruckus. I also restarted my AT&T modem. It seemed to work fine yesterday after doing all of this.

BUT the same random, intermittent dropping off of devices from the WiFi started again today!

Do I need a Ruckus device? How can I definitively resolve this? Thank you

Re: Devices not connecting Ruckus

Imran_ruckus — Mon, 14 Jul 2025 17:34:35 GMT

Hi @JC

Thank you for your response and the update.

Could you please provide the Command Line Interface (CLI) outputs for the following commands:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Additionally, kindly share a picture of the RUCKUS ICX-7150-C12P Switch that clearly shows the LED status indicators and cable connections (please refer to the screenshot below for guidance).

Please help me with the Above queries and let me know if you have any questions or need further clarification.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Devices not connecting Ruckus

JC — Tue, 15 Jul 2025 06:43:55 GMT

Here is the info you requested:

????telnet@ICX7150-C12 Switch>enable

enable

No password has been assigned yet...

telnet@ICX7150-C12 Switch#show version

show version

UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d

(25968884 bytes) from Secondary SPS08080d.bin

SW: Version 08.0.80dT211

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)

Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3816Q1S1

Software Package: BASE_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

--More--, next page: Space, next line: Return key, quit: Control-c

telnet@ICX7150-C12 Switch#show flash

show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Sec Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225

Code Flash Free Space = 1248612352

telnet@ICX7150-C12 Switch#show inline power

show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 62400 mWatts.

Power Allocations: Requests Honored 13 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/

State State Consumed Allocated Error

--------------------------------------------------------------------------

1/1/1 On On 3300 15400 802.3af Class 3 3 n/a

1/1/2 On On 3500 15400 802.3af Class 3 3 n/a

1/1/3 On Non-PD 0 0 n/a n/a 3 n/a

1/1/4 On On 3500 15400 802.3af Class 3 3 n/a

1/1/5 On Off 0 0 n/a n/a 3 n/a

1/1/6 On On 3800 15400 802.3af n/a 3 n/a

1/1/7 On Non-PD 0 0 n/a n/a 3 n/a

1/1/8 On Non-PD 0 0 n/a n/a 3 n/a

1/1/9 On Off 0 0 n/a n/a 3 n/a

1/1/10 On Non-PD 0 0 n/a n/a 3 n/a

1/1/11 On Off 0 0 n/a n/a 3 n/a

1/1/12 On Non-PD 0 0 n/a n/a 3 n/a

--------------------------------------------------------------------------

Total 14100 61600

telnet@ICX7150-C12 Switch#show inline power detail

show inline power detail

Power Supply Data On unit 1:

++++++++++++++++++

Power Supply Data:

++++++++++++++++++

Power Supply #1:

Max Curr: 2.3 Amps

Voltage: 54.0 Volts

Capacity: 124 Watts

PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:

+++++++++++++++++

telnet@ICX7150-C12 Switch#show interface brief

show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name

1/1/1 Up Forward Full 1G None No 1 0 d4c1.9e98.a35e

1/1/2 Up Forward Full 1G None No 1 0 d4c1.9e98.a35f

1/1/3 Up Forward Full 1G None No 1 0 d4c1.9e98.a360

1/1/4 Up Forward Full 1G None No 1 0 d4c1.9e98.a361

1/1/5 Down None None None None No 1 0 d4c1.9e98.a362

1/1/6 Down None None None None No 1 0 d4c1.9e98.a363

1/1/7 Up Forward Half 10M None No 1 0 d4c1.9e98.a364

1/1/8 Up Forward Full 100M None No 1 0 d4c1.9e98.a365

1/1/9 Down None None None None No 1 0 d4c1.9e98.a366

1/1/10 Up Forward Full 100M None No 1 0 d4c1.9e98.a367

1/1/11 Down None None None None No 1 0 d4c1.9e98.a368

1/1/12 Up Forward Full 100M None No 1 0 d4c1.9e98.a369

1/2/1 Down None None None None No 1 0 d4c1.9e98.a36b

1/2/2 Down None None None None No 1 0 d4c1.9e98.a36c

1/3/1 Down None None None None No 1 0 d4c1.9e98.a36d

1/3/2 Down None None None None No 1 0 d4c1.9e98.a36e

mgmt1 Down None None None None No None 0 d4c1.9e98.a35e

Re: Devices not connecting Ruckus

Imran_ruckus — Tue, 15 Jul 2025 12:38:25 GMT

Hi @JC

Greetings!!!

Thank you for your response and the update.

Based on the picture you shared, it appears that the cable from your Internet Service Provider’s (ISP) router or Access Point is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP router by unplugging and plugging it back into the power outlet. Once done, check your internet connection.

Please let me know how it goes, and feel free to reach out if further assistance is needed.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Devices not connecting Ruckus

JC — Tue, 15 Jul 2025 15:24:43 GMT

Hello, the cable from the ISP is connected to 1 of the 12 ports. I've placed a red circle around the cable in the pic. This problem spontaneously started in June without anything been changed since we purchased the house around 2020. I think I need to replace the Ruckus Switch or replace the whole thing with a new system. Is my Switch under warranty? Please help me resolve this since this ongoing issue has significantly affected work and life. Thank you very much.

Re: Devices not connecting Ruckus

Imran_ruckus — Tue, 15 Jul 2025 15:50:35 GMT

Hi @JC

Thank you for your response and the update.

As mentioned in my previous post, please unplug the green cable from the incorrect port and connect it to any one of the ports numbered 1 through 12. Your ISP or any other device should always be connected to one of these ports.

Based on the LED status and command outputs, your switch appears to be operating normally. Please note that, as per company policy, software-related issues are not covered under warranty since they can typically be resolved through troubleshooting steps. Warranty and replacement coverage apply only in cases of hardware failure.

Additionally, I noticed that your switch is currently running an older version (8080d). We recommend upgrading it to a more recent, supported version for optimal performance and stability.

You can refer to the following RUCKUS Lennar Knowledge Base self-help article for the switch upgrade process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Important: Since you have CLI access, we recommend using Option 1 (TFTP method), as it offers more control and flexibility during the upgrade process.

Please let me know how it goes, or feel free to reach out if you have any questions.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Devices not connecting Ruckus

Imran_ruckus — Thu, 17 Jul 2025 12:27:09 GMT

Hi @JC

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Devices not connecting Ruckus

JC — Thu, 17 Jul 2025 18:38:04 GMT

I will try this today. I have a Mac. Will option 1 still work?

Re: Devices not connecting Ruckus

JC — Thu, 17 Jul 2025 18:44:07 GMT

I encountered a problem with Option 1 on my Mac. On step 2, I get the following message: "Unable to expand 'mnz10114.bin". It is in an unsupported format."

I'm thinking about unplugging Ruckus and getting a new mesh system. Is this what you recommend? Thank you

Re: Devices not connecting Ruckus

Imran_ruckus — Thu, 17 Jul 2025 18:45:38 GMT

Hi @JC

Greetings!

Thank you for your response.

Option 1 is best suited for Windows systems. If you are using a Mac and do not have access to a Windows laptop, please try Option 2.

Feel free to reach out if you need any assistance during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Devices not connecting Ruckus

Imran_ruckus — Mon, 21 Jul 2025 12:46:35 GMT

Hi @JC

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Devices not connecting Ruckus

Imran_ruckus — Wed, 23 Jul 2025 12:39:10 GMT

Hi @JC

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Devices not connecting Ruckus

Imran_ruckus — Fri, 25 Jul 2025 12:29:23 GMT

Hi @JC

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Devices not connecting Ruckus

JC — Sat, 26 Jul 2025 00:03:33 GMT

The issue could not be fixed. So, I replaced Ruckus with a different system. Thank you.

Re: Devices not connecting Ruckus

Imran_ruckus — Mon, 28 Jul 2025 13:09:48 GMT

Hi @JC

Greetings!

Thank you for your response.

If you tried troubleshooting and the issue still persists, I can assist you with initiating an RMA/replacement process.

Please let me know if you’d like to proceed.

Thank you once again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Devices not connecting Ruckus

Imran_ruckus — Thu, 31 Jul 2025 12:59:58 GMT

Hi @JC

Greetings!

Thank you for your response.

If you tried troubleshooting and the issue still persists, I can assist you with initiating an RMA/replacement process.

Please let me know if you’d like to proceed.

Thank you once again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support