topic Re: Had to replace ICX switch, how do I get the APs to work and connect to the internet? in RUCKUS Support for Lennar Homes

Had to replace ICX switch, how do I get the APs to work and connect to the internet?

arwheeler — Thu, 03 Jul 2025 16:46:43 GMT

I had an issue with the ICX switch and had it replace. I received the new switch and installed it as the previous one was. Now I have light on the switch, lights on the APs, but do not have any connection to the internet.

Please help

Re: Had to replace ICX switch, how do I get the APs to work and connect to the internet?

pinky_ruckus — Thu, 03 Jul 2025 17:54:52 GMT

Hello @arwheeler ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have received a new RUCKUS Switch and facing issues logging in to the network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Had to replace ICX switch, how do I get the APs to work and connect to the internet?

arwheeler — Sat, 05 Jul 2025 21:45:11 GMT

Good afternoon

I have the switch set up as originally it was and did a factory reset of the AP, it powered up, but does not seem to be connecting to the internet.

the power light is flashing green

control is solid green

middle light is off

2G and 5G are solid amber
please help

Re: Had to replace ICX switch, how do I get the APs to work and connect to the internet?

pinky_ruckus — Mon, 07 Jul 2025 13:21:33 GMT

Hello @arwheeler ,

Thank you for the response.

Before we proceed further; we would need to check few configurations of the switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Had to replace ICX switch, how do I get the APs to work and connect to the internet?

pinky_ruckus — Mon, 14 Jul 2025 14:26:15 GMT

Hello @arwheeler ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Had to replace ICX switch, how do I get the APs to work and connect to the internet?

pinky_ruckus — Wed, 16 Jul 2025 14:28:56 GMT

Hello @arwheeler ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Had to replace ICX switch, how do I get the APs to work and connect to the internet?

pinky_ruckus — Fri, 18 Jul 2025 14:22:31 GMT

Hi @arwheeler

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community