topic Re: Sonos not connecting to Ruckus router in RUCKUS Support for Lennar Homes

Sonos not connecting to Ruckus router

MrTners — Fri, 11 Jul 2025 19:49:26 GMT

Hi,

I cannot get my Sonos system to connect on the network. They will connect after a long process in the Sonos app and then get bumped off sometime later. I reached out to Sonos, and here is what they said:

“In some circumstances, the settings that need to be adjusted depend on the type of Ruckus access point that you are using

Setting the surround or sub with Ruckus Wi-Fi due to Ruckus's handling of multicast and broadcast traffic, which Sonos relies on for communication

This are the ones needed to check on Internet Service Provider , if dont have an access to the router settings:
Wifi mode should be set to b/g/n
Don't set the wireless channel to Auto ( Set it to 1,6, 11)
Change 2.4 GHz bandwidth to 20 MHz only.
Set security type to WPA/WPA2
Band Steering should be enabled
UPNP should be enable
QoS turned it off
IGMP Proxy turned it Off
IGMP Snooping turned it on
Fast Roaming, Beamforming and Wireless Isolation should be Off
Turn off Firewall / Disable Block Internet Access / Disable Parental Control”

Can I get help in configuring the network to allow the Sonos to connect?

Re: Sonos not connecting to Ruckus router

Imran_ruckus — Fri, 11 Jul 2025 20:07:20 GMT

Hi @MrTners
Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this inquiry is related to a RUCKUS setup in a Lennar Home?

Looking forward to your response.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Sonos not connecting to Ruckus router

MrTners — Fri, 11 Jul 2025 20:33:39 GMT

Hi Imran,

I believe so. I was directed to this forum from a phone call with the support team. I am in a new build home and it is installed here

Re: Sonos not connecting to Ruckus router

Imran_ruckus — Fri, 11 Jul 2025 20:59:26 GMT

Hi @MrTners

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with SONOS connected to the RUCKUS Wi-Fi.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To assist you with your RUCKUS Access Points, please provide the following details:

Log in to your Unleashed system from a laptop web browser using either:

The Master Access Point’s IP address, or using link https://unleashed.ruckuswireless.com

Once logged in, please check the current firmware version and IP address of your Unleashed Access Points and share a screenshot of the dashboard.

Note: Make sure your laptop is connected to the same Internet Provider network to which RUCKUS devices are connected while attempting access.

If you're unable to log in via the above link or do not know the IP address of your Access Point, please refer to the following guide to locate it:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once you find the IP address and access the Unleashed dashboard, you should see the interface shown in the screenshot below. Please attempt to log in and share the requested information.

With this information, we’ll be able to assist you further.

Feel free to reach out if you have any questions or need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Sonos not connecting to Ruckus router

MrTners — Fri, 11 Jul 2025 21:56:19 GMT

Okay, a couple issues when I tried to follow these instructions.

1. The link provided above does not work, and instead gives this error message when accessed:

This site can’t be reached

Check if there is a typo in unleashed.ruckuswireless.com.

If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

2. I went through the other method and used the IP scanner, but the only manufacturer that showed up was my own computer, with no Ruckus router being shown.

Please help me with next steps since those avenues were not working/I was using them incorrectly.

Thank you

Re: Sonos not connecting to Ruckus router

Imran_ruckus — Mon, 14 Jul 2025 12:24:20 GMT

Hi @MrTners

Greetings, and thank you for your response and the update.

Kindly ensure that the device you are using for the IP scan is connected to the same Wi-Fi network provided by your Internet Service Provider as the RUCKUS Switch and Access Points.

Additionally, please share a clear picture of the RUCKUS Switch and Access Points that displays their cable connections and the status of the indicator lights. (Refer to the screenshots below)

If you have any questions or need further assistance, feel free to let me know.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Sonos not connecting to Ruckus router

MrTners — Tue, 15 Jul 2025 15:45:38 GMT

Hi Imran,

I was connected to the "SECURE" network when running the IP Scan and nothing showed up for a Ruckus router.

I also do not see the ability to attach photos to this message. When I try to copy an image in, I get a red banner at the bottom that states "You do not have permission to upload images". Please advise.

Thank you

Re: Sonos not connecting to Ruckus router

Imran_ruckus — Tue, 15 Jul 2025 15:54:50 GMT

Hi @MrTners

Greetings!!!

Thank you for the response and the update.

I mean the laptop you are using for IP Scan should be connected to the same Internet network as the Switch and Access Points are connected.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Sonos not connecting to Ruckus router

MrTners — Tue, 15 Jul 2025 16:08:07 GMT

Hi Imran,

Okay, then yes, my computer was connected to the Ruckus internet router at the time of the scan.

Ah, okay, that button has now appeared. Here are the pictures of my router and access point (unsure exactly if I captured what you needed):Access #2RouterAccess #1

Thank you

Re: Sonos not connecting to Ruckus router

Imran_ruckus — Tue, 15 Jul 2025 16:25:50 GMT

Hi @MrTners

Thank you for your response and the information provided.

Could you please confirm if you have the RUCKUS ICX-7150-C12P Switch as part of your setup? (Please refer to the image of the switch below.)

Additionally, could you let me know the total how many RUCKUS Access Points you have installed on the ceiling? I’ve also included a reference image of the Access Point below.

Please help me with the above queries.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Sonos not connecting to Ruckus router

MrTners — Tue, 15 Jul 2025 16:30:59 GMT

Hi Imran,

I do not see a switch that looks like that. Attached is the entire image of the cable box with ethernet plug ins in my home:

I also only have one access point installed within my house.

Thank you!

Re: Sonos not connecting to Ruckus router

Imran_ruckus — Tue, 15 Jul 2025 17:47:08 GMT

Hi @MrTners

Thank you for your response and the detailed information.

Could you please try restarting the ceiling-mounted RUCKUS Access Point by powering it off and then turning it back on from the power source?

Once restarted, perform an IP scan again and check if an IP address is now assigned to the RUCKUS Access Point in the IP Scan results.

Please let me know the results.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Sonos not connecting to Ruckus router

MrTners — Tue, 15 Jul 2025 21:29:24 GMT

Hi Imran,

I just restarted and re-scanned through the IP scanner, but there is still nothing being shown with a Ruckus manufacturer tag:

I can see the below within my WIFI settings in the iPhone. Unsure if this is helpful:

Thank you

Re: Sonos not connecting to Ruckus router

Imran_ruckus — Wed, 16 Jul 2025 12:44:16 GMT

Hi @MrTners

Greetings,

Thank you for your response and the update.

At this stage, I recommend performing a factory reset on the Access Point.

Please refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on the physical factory reset process:

Physical Factory Reset of RUCKUS Access Point:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Additionally, you can use the following video guide for assistance with setting up the RUCKUS Unleashed network via a web browser:

Ruckus Unleashed Setup Using Web:
https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Sonos not connecting to Ruckus router

Imran_ruckus — Fri, 18 Jul 2025 12:25:55 GMT

Hi @MrTners

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Sonos not connecting to Ruckus router

Imran_ruckus — Mon, 21 Jul 2025 12:47:19 GMT

Hi @MrTners

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Sonos not connecting to Ruckus router

Imran_ruckus — Wed, 23 Jul 2025 12:40:07 GMT

Hi @MrTners

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Sonos not connecting to Ruckus router

MrTners — Wed, 23 Jul 2025 13:42:45 GMT

Hi Imran,

Sorry for the delay. I have not been at my house for a while. I will work through the above this morning and respond with an update as soon as I can.

Thank you again for your help

Re: Sonos not connecting to Ruckus router

MrTners — Wed, 23 Jul 2025 13:51:26 GMT

Hi Imran,

I cannot detach my router from the ceiling, and I cannot access the reset button. What should I do?

Re: Sonos not connecting to Ruckus router

MrTners — Wed, 23 Jul 2025 13:55:43 GMT

Hi Imran,

I also downloaded an IP scanner on my iPhone where the results came back with this:

does this help at all?