topic Not computing to devices inside the home in RUCKUS Support for Lennar Homes

Not computing to devices inside the home

Mogonzalez80 — Thu, 10 Jul 2025 19:21:24 GMT

My ruckus has stopped working and connecting to

the AP’s of the home and I have reset it and I can’t access the IP address to see what is going on like I was able to back in February when I had issues with it and now it has caused me to have VPN issues with work so I needed to get back to frontier’s network for WiFi to allow me to get back working but now my tv’s and devices don’t reflect the network created within ruckus so now nothing seems to be working

Re: Not computing to devices inside the home

Imran_ruckus — Thu, 10 Jul 2025 19:29:49 GMT

Hi @Mogonzalez80

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the requested details, and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Not computing to devices inside the home

Mogonzalez80 — Thu, 10 Jul 2025 20:04:02 GMT

this is the access point that has Amber lights and the ruckus has all green lights

it was working up until today there was no power outage or service disruption that should have caused this to now stop working

Re: Not computing to devices inside the home

Imran_ruckus — Thu, 10 Jul 2025 20:38:00 GMT

Hi @Mogonzalez80

Thank you for your response and the update.

Based on the pictures you shared, the LED status of both the RUCKUS Switch and Access Point appears to be normal.

As a next step, please try unplugging the Ethernet cables from their current Switch ports and reconnecting them to any of the other available ports (1 through 12). After doing so, allow a few moments and check if the devices begin functioning as expected.
(Refer to the screenshot below for guidance.)

Please let me know the outcome once you've tried this.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Not computing to devices inside the home

Mogonzalez80 — Thu, 10 Jul 2025 22:30:46 GMT

The access points are supposed to be ambered color and not green? Because before this it wasn’t an amber color before it was green but I will try and see if I switch the Ethernet ports to another port and see if that helps

Re: Not computing to devices inside the home

Mogonzalez80 — Fri, 11 Jul 2025 00:06:34 GMT

What would the login credentials be for me to access the dashboard. I tried admin with password but it’s not working and once I changed the ports this finally popped up for me

Re: Not computing to devices inside the home

Imran_ruckus — Fri, 11 Jul 2025 12:48:02 GMT

Hi @Viper

Greetings!!!

Based on the information provided, it appears that you are encountering issues with logging to the RUCKUS Unleashed system.

Please try logging in using the default credentials provided in the RUCKUS Lennar Knowledge Base article linked below:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username-Password-for-RUCKUS-ICX-7150-C12P/ta-p/105252

Let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Not computing to devices inside the home

Imran_ruckus — Mon, 14 Jul 2025 12:34:41 GMT

Hi @Mogonzalez80

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Not computing to devices inside the home

Imran_ruckus — Wed, 16 Jul 2025 12:58:28 GMT

Hi @Mogonzalez80

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Not computing to devices inside the home

Imran_ruckus — Fri, 18 Jul 2025 12:24:43 GMT

Hi @Mogonzalez80

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support