topic Re: Legacy email account password reset in RUCKUS Support for Lennar Homes

Legacy email account password reset

Viper — Wed, 09 Jul 2025 02:42:33 GMT

The Ruckus unleashed app is giving me an error stating the AP firmware is outdated after I entered credentials and doesn't let me access the portal. It appears that I have to gain access to the portal to update the firmware so I used a computer and was able to gain access through https://unleashed.ruckuswireless.com/ however it doesn't show any networks. It has been awhile since I used the app and portal so I'm assuming I have to import from a legacy email since I received the OTP via an email. However, I can't remember the password for the import prompt and there is no "forgot password" option.

How do I get my networks back if I can't import a legacy and the app doesn't let me login because of a firmware update? I don't think this is a factory reset scenario since I have the admin login information.

Secondly, the whole reason for this was is because I was trying to find out what speeds the access points support as I'm upgrading to 2 gig internet. Is there a way I can find out that information?

Re: Legacy email account password reset

Imran_ruckus — Wed, 09 Jul 2025 13:17:30 GMT

Hi @Viper

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with logging to the RUCKUS Unleashed system.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please try logging in using the default credentials provided in the RUCKUS Lennar Knowledge Base article linked below:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username-Password-for-RUCKUS-ICX-7150-C12P/ta-p/105252

Additionally, please note that the RUCKUS R510 Access Points support speeds of up to 1.2 Gbps.

Let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Legacy email account password reset

Viper — Wed, 09 Jul 2025 16:05:34 GMT

Hi Imran,

I have the credentials referenced in the article and I was able to access the portal using them. Once I was logged in, I noticed none of my networks were displaying. I thought maybe I need to import to get them to show, if not let me know. However, the import is asking for a password that I'm assuming is different than the default as it is associated with my email not user name. I don't know what that password is and there is no forgot password link.

Secondary, I can't access the portal through the app because the AP firmware is out of date. Once we figure out why the networks are not showing will I be able to update through the online portal so I can use the app?

Re: Legacy email account password reset

Imran_ruckus — Wed, 09 Jul 2025 17:06:54 GMT

Hi @Viper

Greetings!!!

Thank you for the response and the update.

You can check the existing Wi-Fi/WLAN Password following the steps below.

Please browse and log in to your Unleashed account.

Select Wi-Fi Network>>Select your WLAN Network (SSID)>>Edit WLAN>>Check/Change the password

(Please refer to the screenshots below)

You may also create a new Wi-Fi network as described in the mentioned RUCKUS Lennar Knowledge Base self-help article below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wireless-LAN-WLAN-Service-Set/ta-p/101742

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Legacy email account password reset

Viper — Wed, 09 Jul 2025 20:04:22 GMT

What website are you referring to when you say login? I can login to post to these forums but I don't see what you are showing in the screenshots. If I login to the poral via https://unleashed.ruckuswireless.com/ I don't see the screens you are showing either. Again when I login to Ruckus from a computer I don't see any networks and I can't login through the app because it says I need to update the AP firmware.

Re: Legacy email account password reset

Viper — Wed, 09 Jul 2025 20:37:07 GMT

so apparently there are two unleashed.ruckuswireless sites, I was able to find the one you are referencing. However, I'm now running into another problem when I click on "administer" and "upgrade" it says there is "no available versions" and the "reload" doesn't work. I also noticed that under "system" in shows blank fields for everything but I can see a system name at the top of the page. I can see the networks that I created now though.

Re: Legacy email account password reset

Imran_ruckus — Wed, 09 Jul 2025 21:07:35 GMT

Hi @Viper

Thank you for your response and the update.

For the Access Points upgrade, we recommend using the Mozilla Firefox web browser for optimal compatibility.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the upgrade process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Legacy email account password reset

Imran_ruckus — Fri, 11 Jul 2025 12:52:37 GMT

Hi @Viper

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Legacy email account password reset

Imran_ruckus — Mon, 14 Jul 2025 12:33:36 GMT

Hi @Viper

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Legacy email account password reset

Imran_ruckus — Wed, 16 Jul 2025 12:56:13 GMT

Hi @Viper

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support