topic Re: Ruckus ICX 7150-C12P is not working in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P is not working

VinayGudur — Mon, 23 Jun 2025 01:14:06 GMT

I have Ruckus ICX 7150-C12P with two access points installed by Lennar.

My connections are from Modem to Router to Ruckus switch.

Since last week, my ruckus access points have stopped working. I visited this forum to perform the factory reset and then try to identify the IP Address, but no luck.

Please see the steps I performed:-

1) Tried to identify the IP address of the Ruckus via IP scanner app, but no references to Ruckus devices. I tried on CMD prompt to get IP address, but no luck.

2) Tried fatrory resetting, but this step did not help.

3) I cannot even see configure.me or connect.me connections on my Wifi.

4) I don't even know what is the user name and password.

Please help me resolve these issues.

This is the product #7150 which I was given by your rep, but it is not showing up any result in the window.

Thank You

Re: Ruckus ICX 7150-C12P is not working

VinayGudur — Mon, 23 Jun 2025 01:19:09 GMT

Also, please note that this product#Ruckus ICX 7150-C12, which is installed at my home is listed as End of Life on your portal.

https://support.ruckuswireless.com/products/108-ruckus-icx-7150-campus-switches?open=document#f-product-facet=ICX%207150&f-source=Community%20Topics%20-%20Khoros

Re: Ruckus ICX 7150-C12P is not working

pinky_ruckus — Mon, 23 Jun 2025 13:29:57 GMT

Hi @VinayGudur ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS APs are not working.

Could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing the issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P is not working

mrq201 — Mon, 23 Jun 2025 19:48:07 GMT

Can I jump in on this reply. My access points are also not working and this started to happen after a power outtage. I have tried the reset issue and now the lights are blinking amber (Except the power light which is green).

Again, the ONLY lights that are lit up green on the switch is the power. There are no link lights. All of the other lights are flashing amber.

I too live in a Lennar community.

Re: Ruckus ICX 7150-C12P is not working

mrq201 — Mon, 23 Jun 2025 19:57:20 GMT

Here are my uploads.

Re: Ruckus ICX 7150-C12P is not working

pinky_ruckus — Mon, 23 Jun 2025 20:13:41 GMT

Hello @mrq201 ,

Greetings!

Thank you for your response to the post.

I understand that you are experiencing issues with the Switch.

Could you please create a new post on the Community forum since this case involves a different user?

Once you have created the new post, we will be happy to assist you further.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P is not working

mrq201 — Mon, 23 Jun 2025 20:23:06 GMT

Will do.

Re: Ruckus ICX 7150-C12P is not working

pinky_ruckus — Mon, 23 Jun 2025 21:12:50 GMT

Hello @mrq201 ,

Thank you for the response.

We will assist you from the new case.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P is not working

VinayGudur — Mon, 23 Jun 2025 21:45:18 GMT

Ruckus SwitchRuckus SwitchAccess Point: 3rd from right blinks

May be there was a power blip which has caused this issue, but I was not at home when it happened.

I attached the pictures for your reference.

The access point has two lights blinking all through the time - 1st from right and 3rd from right, as shown in the image while the 2nd from right is always stable.

Re: Ruckus ICX 7150-C12P is not working

VinayGudur — Mon, 23 Jun 2025 21:48:16 GMT

Accessing access point images showing different signals when they are on.

Re: Ruckus ICX 7150-C12P is not working

pinky_ruckus — Mon, 23 Jun 2025 22:06:55 GMT

Hello @VinayGudur ,

Thank you for the response.

Based on the information provided, it appears that the lights on the Ruckus Switch is normal

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P is not working

VinayGudur — Mon, 23 Jun 2025 22:35:59 GMT

I had hard time finding the IP address of Ruckus using the app scanner app. I tried the steps mentioned using the ip scanner, but it dint locate any IP address tied to Ruckus or matching MAC.

Re: Ruckus ICX 7150-C12P is not working

pinky_ruckus — Tue, 24 Jun 2025 13:24:05 GMT

Hello @VinayGudur ,

Thank you for the response.

Could you please share the screenshot of the IP Scan results?

I recommend cross-checking the IP addresses listed in the IP scan results under the names "Ruckus Wireless" or "Brocade Communications" to identify the correct IP address of the Switch and proceed to access the CLI accordingly.

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P is not working

VinayGudur — Tue, 24 Jun 2025 16:20:34 GMT

I cannot share screenshot of Scan results, but I do not see any reference to ruckus wireless or Brocade communications in scan results.

Re: Ruckus ICX 7150-C12P is not working

pinky_ruckus — Tue, 24 Jun 2025 20:44:54 GMT

Hello @VinayGudur ,

Thank you for the response.

From the response you shared, I understand that the Switch IP address details are not available or the Switch with Brocade Communications or Ruckus Wireless is not visible under the IP Scan results.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you have access to CLI, Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P is not working

VinayGudur — Tue, 24 Jun 2025 21:55:59 GMT

Hi

I tried connecting by following the instructions -

1) Downloaded Putty

2) Downloaded the driver "CP210x Windows Drivers"

3) modified the putty connections to "COM3" as per ports in device manager.

When I hit enter on putty, nothing shows up on putty screen. It was a blank screen.

Re: Ruckus ICX 7150-C12P is not working

pinky_ruckus — Wed, 25 Jun 2025 13:33:10 GMT

Hello @VinayGudur ,

Thank you for the response.

From the response shared, I understand that you have downloaded Putty and drivers and modified to Com3 in Putty; however, you are not getting login prompt in Putty.

I would request you to please restart the Switch and check if you are getting the login prompt.

Could you please share a picture of the console cable connections between Switch and laptop?

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P is not working

pinky_ruckus — Fri, 04 Jul 2025 16:29:43 GMT

Hello @VinayGudur ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P is not working

pinky_ruckus — Mon, 07 Jul 2025 14:47:07 GMT

Hello @VinayGudur ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P is not working

VinayGudur — Mon, 07 Jul 2025 21:16:42 GMT

Hi

I followed the instructions laid out - I tried to reset on the switch and then connected via USB, but these steps are not helping to retrieve the IP address. Kindly address this situation and issue the equipment under warranty.

I have been struggling to get this unit work.

Thank you

Vinay G