topic Re: Ruckus Lennar home configuration help in RUCKUS Support for Lennar Homes

Ruckus Lennar home configuration help

mshrivas — Sun, 29 Jun 2025 16:30:04 GMT

Hi,

I recently moved to a Lennar pre-owned town house (built year 2021). It has ruckus network system (switch + 3 APs) that I've been trying to configure but couldn't do so far. The home internet is provided by AT&T.

Ethernet switch: ICX-7150-C12P

Access point: R510 series

I didn't do any factory reset yet, so just wanted to share the status of switch and APs before performing reset. From unleashed app or web, I cannot find configure.xxx ssd. Please let me know which device needs reset.

switch:

2nd Floor AP:

1st floor AP:

ground floor AP:

Re: Ruckus Lennar home configuration help

Imran_ruckus — Mon, 30 Jun 2025 13:23:13 GMT

Hi @mshrivas

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up the RUCKUS devices in your recently moved Lennar Home.

From the pictures you shared, I see your connection and light status of the Switch and Access Points are normal. If you do not have login information, you can proceed with Step 7 in the article below.

Please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article on RUCKUS Lennar Home devices Connectivity Setup and Configuration Guidelines.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Note: As you have 2 R510 Access Points in your setup, remove the cables of any TWO Access Points from the RUCKUS Switch Ports, and perform the factory reset only on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports, and it will sync up with the configurations from the factory reset Access Point.

Please let me know how that goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Lennar home configuration help

Imran_ruckus — Wed, 02 Jul 2025 12:32:10 GMT

Hi @mshrivas

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Lennar home configuration help

Imran_ruckus — Fri, 04 Jul 2025 12:34:22 GMT

Hi @mshrivas

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Lennar home configuration help

mshrivas — Fri, 04 Jul 2025 14:18:42 GMT

Hi Imran,

I will give a try tomorrow and update it. Thanks

Re: Ruckus Lennar home configuration help

Imran_ruckus — Fri, 04 Jul 2025 14:54:06 GMT

Hi @mshrivas

Greetings!

Thank you for your response and the update.

Please keep me informed on your progress, and don’t hesitate to reach out if you encounter any issues or need assistance at any point during the process.

Thank you once again. We truly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Lennar home configuration help

mshrivas — Sat, 05 Jul 2025 18:07:51 GMT

Hi Imran,

After much effort, I'm able to reset one AP. From mobile unleashed app, the configuration didn't work as the firmware versions are not supported. I then used web from laptop to configure the AP and could successfully create wifi. However, I'm unable to update the firmware or use the dashboard from web. I have now connected the other two APs from switch.

Re: Ruckus Lennar home configuration help

Imran_ruckus — Mon, 07 Jul 2025 12:21:25 GMT

Hi @mshrivas

Greetings!!!

I hope this message finds you well.

We appreciate the detailed information you have provided.

Based on your description, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application.

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

2. After upgrading all Access Points, uninstall the current Unleashed application on the mobile and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Lennar home configuration help

mshrivas — Tue, 08 Jul 2025 01:13:48 GMT

Hi Imran,

This is the error that I'm getting from web browser chrome (in macbook).

Re: Ruckus Lennar home configuration help

mshrivas — Tue, 08 Jul 2025 01:40:49 GMT

Update: I don't know how but the webpage login worked. I can see 3 APs working, however, the switch is disconnected. I tried to connect using admin credentials but it didn't work. It says that the current firmware is not supported.

How to update the switch firmware?

Re: Ruckus Lennar home configuration help

Imran_ruckus — Tue, 08 Jul 2025 12:26:58 GMT

Hi @mshrivas

Greetings!

Thank you for your response and the update.

Let’s look into the switch disconnection issue once you upgrade the Unleashed System.
For now, may I kindly request you to proceed with upgrading your Unleashed system as outlined in my previous message?

Please feel free to let me know if you have any questions or need further clarification.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Lennar home configuration help

mshrivas — Wed, 09 Jul 2025 02:16:52 GMT

Hi Imran,

I have upgraded the firmware in all 3 APs. Now, please help me with the switch, which shows disconnected.

Thanks,

Re: Ruckus Lennar home configuration help

Imran_ruckus — Wed, 09 Jul 2025 13:22:25 GMT

Hi @mshrivas

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot the Switch connectivity on the Unleashed.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Lennar home configuration help

mshrivas — Thu, 10 Jul 2025 23:49:43 GMT

Hi Imran,

I found the IP address but unable to connect to it using ssh or nc from my macbook. Unfortunately, I don't have a windows m/c to work with.

ssh admin@192.168.1.xx (xx is actual number but I'm not showing here)

or, ssh super@192.168.1.xx

Unable to negotiate with 192.168.1.xx port 22: no matching key exchange method found. Their offer: diffie-hellman-group14-sha1,diffie-hellman-group1-sha1

I tried to create ssh key using:

mith@Mac ~ ssh-keygen -R 192.168.1.xx

Cannot stat /Users/mith/.ssh/known_hosts: No such file or directory

---

I also tried with telnet

nc 192.168.1.xx 23

here, there was no error but prompt didn't change, so it didn't work.

Re: Ruckus Lennar home configuration help

Imran_ruckus — Fri, 11 Jul 2025 12:36:00 GMT

Hi @mshrivas

Greetings!!!

Thank you for the response and the update.

The error message:

"Unable to negotiate with 192.168.1.xx port 22: no matching key exchange method found. Their offer: diffie-hellman-group14-sha1,diffie-hellman-group1-sha1"

means that your macOS SSH client does not accept the ssh-rsa key type by default anymore (due to security deprecation in newer versions of OpenSSH), but the server only offers ssh-rsa.

Fix Options

Option 1: Allow ssh-rsa temporarily via CLI

Add the command: -oHostKeyAlgorithms=+ssh-rsa option when connecting:

ssh -oHostKeyAlgorithms=+ssh-rsa admin@192.168.1.177

Replace ‘admin’ with your actual username.

Option 2: Allow ssh-rsa permanently for this host

Edit or create (if it doesn’t exist) your SSH config file:

nano ~/.ssh/config

Add the following block:

Host 192.168.1.177

HostKeyAlgorithms +ssh-rsa

PubkeyAcceptedAlgorithms +ssh-rsa

Save and exit (Ctrl + X, then Y, then Enter).

Try connecting again:

ssh admin@192.168.1.177

Why does this happen?

Newer versions of OpenSSH (8.8 and above) disable ssh-rsa by default due to its dependence on SHA-1, which is considered weak.

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Lennar home configuration help

mshrivas — Fri, 11 Jul 2025 13:57:58 GMT

Hi Imran,

I have tried both the steps but the error message is the same.

Unable to negotiate with 192.168.1.xx port 22: no matching key exchange method found. Their offer: diffie-hellman-group14-sha1, diffie-hellman-group1-sha1

Does resetting the switch help? If I reset switch, do I need APs configuration?

Thanks,

Re: Ruckus Lennar home configuration help

Imran_ruckus — Fri, 11 Jul 2025 14:06:26 GMT

Hi @mshrivas

Thank you for your response and the update.

Could you please try accessing the Switch IP address through a web browser and attempting to log in to the Switch dashboard?

If the IP address is correct, you should see the Switch dashboard interface similar to the one shown in the screenshot below. This will help confirm that the IP address belongs to the Switch.

Please let me know how it goes.

Thank you again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Lennar home configuration help

mshrivas — Fri, 11 Jul 2025 16:07:45 GMT

Hi Imran,

I could see the switch page, but login does not work, so the IP address is correct. I have all login/password suggestions from below list.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username-Password-for-RUCKUS-ICX-7150-C12P/ta-p/105252

Re: Ruckus Lennar home configuration help

Imran_ruckus — Fri, 11 Jul 2025 16:26:14 GMT

Hi @mshrivas

Thank you for your response and the update.

Could you please try performing a physical reset of the Switch using a paper clip, and then attempt to log in using the default credentials?

You can refer to the RUCKUS Knowledge Base self-help article below for the step-by-step reset process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Additionally, could you let me know if you have access to a Windows laptop? That would be much easier for us to perform some troubleshooting steps.

Please keep me posted on how it goes.

Thank you again for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Lennar home configuration help

mshrivas — Fri, 11 Jul 2025 16:32:11 GMT

Hi Imran,

Thanks. I'll perform the reset on switch and update you. Unfortunately, I do not have a windows m/c. I do have samsung tablet, which can be used in DEX mode but this is essentially still the laptop OS. Let me know if that will help.