topic Re: Ruckus 7150-C12P WiFi not working after storm in RUCKUS Support for Lennar Homes

Ruckus 7150-C12P WiFi not working after storm

mbotkin — Mon, 02 Jun 2025 14:16:34 GMT

Lennar home, first owner. Been using the Ruckus with our home since 2019. After a power outage 2 weeks ago our ruckus network hasn't been performing. Our LAN and wired connections work fine but WiFi is showing connections but nothing loads or it's greatly reduced. We've rebooted the Ruckus many times and rebooted the WAPs but it's not working for WiFi. Not sure what to do or if this is a hardware problem. I’ve also flashed the APs and updated the firmware to 200.15 and the issue still persists. Hardline connections are working throughout the home, WiFi shows connection and either is very slow by normal conditions, doesn’t load others, or works normally for others. The majority of the time it shows connection for WiFi but nothing loads despite having full signal connection.

Re: Ruckus 7150-C12P WiFi not working after storm

mbotkin — Mon, 02 Jun 2025 14:17:54 GMT

The device is installed in a technology cabinet in our laundry room on the first floor. The WAPs are on the first and second floor. I’m not sure which is the Master though.

The builder’s name is Lennar. We are the first homeowner and this was the equipment provided by Lennar and installed by Amazon Experts.

Re: Ruckus 7150-C12P WiFi not working after storm

Imran_ruckus — Mon, 02 Jun 2025 14:54:44 GMT

Hi @mbotkin

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

This is usually a Routing Code (SPR) issue due to a power outage.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article to fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please let me know if you are stuck at any point during the process.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus 7150-C12P WiFi not working after storm

Imran_ruckus — Wed, 04 Jun 2025 13:10:03 GMT

Hi @mbotkin

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 7150-C12P WiFi not working after storm

Imran_ruckus — Fri, 06 Jun 2025 12:40:59 GMT

Hi @mbotkin

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 7150-C12P WiFi not working after storm

mbotkin — Fri, 06 Jun 2025 16:18:51 GMT

I will attempt the suggested solutions this weekend.

Re: Ruckus 7150-C12P WiFi not working after storm

Imran_ruckus — Fri, 06 Jun 2025 16:35:31 GMT

Hi @mbotkin

Thank you for the response and the update.

Please let me know if you need any help during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus 7150-C12P WiFi not working after storm

mbotkin — Sun, 08 Jun 2025 14:04:54 GMT

I ran the Advanced IP scanner on my windows PC and nothing showed up.

Re: Ruckus 7150-C12P WiFi not working after storm

mbotkin — Sun, 08 Jun 2025 14:06:38 GMT

On the mobile version (Fing) I got a lot of results but none say "Ruckus"

I did see the IP addresses of the WAP's because I saved those to my phone. I am also to see the MAC address of the Ruckus unit on the box, not sure if thats usable for these solutions.

Re: Ruckus 7150-C12P WiFi not working after storm

mbotkin — Sun, 08 Jun 2025 14:23:55 GMT

I am able to get to get to this page, I tried random IP addresses until one worked. When I try to login with PuTTY my password or the default do not work.

Re: Ruckus 7150-C12P WiFi not working after storm

mbotkin — Sun, 08 Jun 2025 14:25:56 GMT

Re: Ruckus 7150-C12P WiFi not working after storm

mbotkin — Sun, 08 Jun 2025 14:27:16 GMT

Telnet – Port 23 (If SSH doesn’t work)

This doesnt work.

Re: Ruckus 7150-C12P WiFi not working after storm

mbotkin — Sun, 08 Jun 2025 15:35:27 GMT

I’m not able to get an IP address that is the switch’s IP. The only Ruckus IPs I get are the WAPs.

Re: Ruckus 7150-C12P WiFi not working after storm

mbotkin — Sun, 08 Jun 2025 15:36:34 GMT

In the mobile app it shows no switches online or any information about the switch. I do see information for the WAPs such as their IPs, firmware, MAC, etc.

Re: Ruckus 7150-C12P WiFi not working after storm

mbotkin — Sun, 08 Jun 2025 15:38:19 GMT

Re: Ruckus 7150-C12P WiFi not working after storm

mbotkin — Sun, 08 Jun 2025 15:59:39 GMT

also through the IP admin login it shows 0 switches working.

Re: Ruckus 7150-C12P WiFi not working after storm

mbotkin — Sun, 08 Jun 2025 16:03:21 GMT

Re: Ruckus 7150-C12P WiFi not working after storm

mbotkin — Sun, 08 Jun 2025 16:04:35 GMT

Re: Ruckus 7150-C12P WiFi not working after storm

Imran_ruckus — Mon, 09 Jun 2025 12:54:54 GMT

Hi @mbotkin

Greetings!!!

Thank you for your response and the update.

You are seeing the 'ruckus>' prompt (refer to the screenshot below), which indicates you have connected to the Access Point’s IP address rather than the switch.

When you access the switch, the prompt should read either 'ICX7150-C12 Router>' or 'ICX7150-C12 Switch>'.

You will see the Switch dashboard when checked in the web browser as shown in the screenshot below.

Please review the IP scan results for any entries listed as “Ruckus Wireless” or “Brocade Communications” to identify the correct switch IP address, then reconnect to the CLI using that address.

If you are still unable to locate the switch IP, the remaining option is to establish console access via cable. Please consult the following guide for instructions on consoling to the ICX 7150-12CP switch:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Let me know how it goes or if you need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus 7150-C12P WiFi not working after storm

Imran_ruckus — Wed, 11 Jun 2025 12:44:35 GMT

Hi @mbotkin

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support