topic Re: Ruckus ICX 7150-C12P switch damaged after power outage in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P switch damaged after power outage

subramony — Mon, 07 Jul 2025 18:59:14 GMT

Hi,

My Ruckus switch in lennar home is not working after a power outage. Only the amber lights are on in the main switch and there is no power being delivered to the access points.

I tried following the fixes mentioned in the forums to no luck. Please see the screenshots attached.

Re: Ruckus ICX 7150-C12P switch damaged after power outage

subramony — Mon, 07 Jul 2025 19:02:46 GMT

Re: Ruckus ICX 7150-C12P switch damaged after power outage

Imran_ruckus — Mon, 07 Jul 2025 19:20:35 GMT

Hi @subramony

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying the Software Recovery process for the RUCKUS Switch stuck in boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

I noticed in one of the screenshots that you are encountering a “not alive” error. This issue is commonly caused by an active firewall on your laptop. (Refer to the screenshot below)

To resolve this, please refer to the RUCKUS Lennar Knowledge Base self-help article below:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117

Once the firewall is disabled, reinitiate the Software Recovery process once again.

Kindly let me know how it goes after following the steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P switch damaged after power outage

subramony — Tue, 08 Jul 2025 04:16:02 GMT

Hi,

Thank you for the reply.

My firewall was on during the attempt. I retried it again but no luck 😞

Re: Ruckus ICX 7150-C12P switch damaged after power outage

Imran_ruckus — Tue, 08 Jul 2025 12:19:12 GMT

Hi @subramony

Greetings!!!

Thank you for the response and the update.

Could you please share a picture showing the Software Recovery Cable connections between the RUCKUS Switch and the laptop?

Let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P switch damaged after power outage

Imran_ruckus — Thu, 10 Jul 2025 12:42:08 GMT

Hi @subramony

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P switch damaged after power outage

Imran_ruckus — Fri, 11 Jul 2025 12:51:49 GMT

Hi @subramony

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P switch damaged after power outage

Imran_ruckus — Mon, 14 Jul 2025 12:32:26 GMT

Hi @subramony

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P switch damaged after power outage

subramony — Tue, 15 Jul 2025 05:21:57 GMT

Hi, Please find the photo attached.

Thanks

Re: Ruckus ICX 7150-C12P switch damaged after power outage

Imran_ruckus — Tue, 15 Jul 2025 12:34:10 GMT

Hi @subramony

Greetings!

Thank you for your response and the information provided.

Could you please confirm whether the orange Ethernet cable from the switch was connected to your laptop during the Software Recovery process? (Kindly refer to the screenshot below.)

Additionally, I noticed that the switch appears to be powered off. Could you please confirm if it was powered on during the recovery process?

If not, please ensure that the orange Ethernet cable is connected to the laptop, and that the switch remains powered on throughout the procedure.

Let me know once you've checked these points.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P switch damaged after power outage

subramony — Tue, 15 Jul 2025 18:27:34 GMT

Hi, Yes. The ethernet cable was connected to the laptop the entire time. And the switch was powered on. It was only the amber lights that were coming on.

Re: Ruckus ICX 7150-C12P switch damaged after power outage

Imran_ruckus — Tue, 15 Jul 2025 19:28:23 GMT

Hi @subramony

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P switch damaged after power outage

subramony — Tue, 15 Jul 2025 20:48:27 GMT

The link is taking me to the contact us page. But there is no option to chat

Re: Ruckus ICX 7150-C12P switch damaged after power outage

Imran_ruckus — Tue, 15 Jul 2025 20:51:22 GMT

Hi @subramony

Please log in to the support portal to make the CHAT option visible.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P switch damaged after power outage

subramony — Wed, 16 Jul 2025 15:59:41 GMT

Hi,

In our Lennar community, there are lots of complaints for this particular switch model. How can I get an upgraded switch model, so that this issue doesn't repeat?

Thanks

Re: Ruckus ICX 7150-C12P switch damaged after power outage

Imran_ruckus — Wed, 16 Jul 2025 16:27:11 GMT

Hi @subramony

Greetings!

The replacement switch provided under warranty will include the latest available firmware upgrade that may avoid such issues. Please note that no alternative models are offered as part of the warranty policy.

As this case has been resolved with an RMA/replacement, we kindly request that you to raise a new case for any further inquiries or support needs.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P switch damaged after power outage

subramony — Wed, 16 Jul 2025 19:26:52 GMT

UPDATE: I tried the fix with a different laptop. The green lights are now on and the issue seems to be fixed!!

I had contacted the chat as you had mentioned. Can you please skip shipping the RMA device?

I am unable to contact you again via chat/email.

Thanks

Re: Ruckus ICX 7150-C12P switch damaged after power outage

Imran_ruckus — Thu, 17 Jul 2025 14:47:03 GMT

Hi @subramony

Greetings!

Thank you for your response and the update.

The shipment is already in transit and is scheduled for delivery today. You may choose to reject the delivery upon arrival if necessary.

We appreciate your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150-C12P switch damaged after power outage

subramony — Thu, 17 Jul 2025 17:14:50 GMT

Thank you for the reply.

I rejected the UPS delivery.

Thank you

Re: Ruckus ICX 7150-C12P switch damaged after power outage

Imran_ruckus — Thu, 17 Jul 2025 17:37:42 GMT

Hi @subramony

Thank you for your response and the update.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support