topic Re: After power outage network is dropping - Switch showing disconnected state in RUCKUS Support for Lennar Homes

After power outage network is dropping - Switch showing disconnected state

pi — Mon, 05 Dec 2022 15:23:07 GMT

Hi, I am in a recently bought Lennar home which came with a ICX7150 switch with two access points. I have 1gbps fiber connection and it was all working great till I had a power outage and the switch rebooted. Since then my network is terrible. I searched the forum and similar issues reported and the solution seems to be to get the switch to boot up with switch firmware. I logged into the switch console (it says unleashed) and it is showing internet is connected however switch is in disconnected state.

I connected to the switch to the usbc port and was able to see the boot up sequence. Below are the messages

ICX7150-Boot>boot
device 0 offset 0x0, size 0xc0000
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
5 ecc_errors after reading 1b48000:1b49c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

It is booting from secondary using the image SPR0809d.bin which I think is the router image while I need the switch image to solve the problem. Booting from secondary image it is asking me for login / password which I do not have. I will try the ones provided in the below post -

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

I attempted to tftp the switch image into primary partition, however the switch does not seem to able to ping the tftp server. I am on Windows 10 laptop using Solarwinds tftp server.

Here are my questions.

1. Is there a way to reset the login / password for the secondary partition ? I interrupted the boot sequence by pressing b and that is getting me to a ICX7150-Boot prompt.

2. Though the error is saying "ERROR: can't get kernel image! could not boot from primary, no valid image;" I am assuming the switch firmware needs to be loaded into primary partition. Am I missing anything ?

3. If I cannot get switch to reach my tftp server (running on windows 10) how do I flash the switch firmware to primary partition? Are there any other options I can try ?

I am very much stuck at this point looking for help. This clearly is not for an average home owner and requires specialized skills. I have been trying to resolve this for weeks now and it is very frustrating Lennar or Ruckus does not offer any support besides this forum. I think these type of issues could be resolved quickly if phone support is provided. Thank you!

Re: After power outage network is dropping - Switch showing disconnected state

Yarenis — Mon, 05 Dec 2022 17:27:18 GMT

HI @pi

If the Switch is booting from the secondary partitions it will be a matter of booting from the primary, so try the same process but via web access, with the IP address you already know for the Switch, let me add the guide, once we solve that problem you can update the Switch from the Unleashed site locally, now sometimes it happens that the credential happens to be the ones you use to login to Unleashed APP, try with those if not I will also pass you the guide to change the password however it must be by console as you were before.

1:Find the Switch IP address:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2:Follow up the next guide, try the credentials you know for the Unleashed APP or not the next bundle(user always will be lower case super or admin)

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

3:If the credentials are not working, gain access back via console and follow up the next steps:

Password Recovery on a Ruckus ICX(Tutorial video)

https://www.youtube.com/watch?v=XJS28DWbHM4

Recovering from a lost password (CommScope Guide)

https://docs.commscope.com/bundle/fastiron-08090-securityguide/page/GUID-986D5DF0-BF7E-4327-9030-396433DFFD9D.html

4:Like you gained access after the password recovery, run the next commands to fix the routing code issue.

ICX7150-C12 Router>enable

ICX7150-C12 Router>show flash (you can confirm in which partition you have the correct code that will start with SPS example: SPS08080f.bin normally will be your primary partition)

ICX7150-C12 Router#copy flash flash secondary (this will copy what is in your primary code to the secondary)

ICX7150-C12 Router# write memory

ICX7150-C12 Router#show flash (now both partitions must start with the SPS before the code type)

ICX7150-C12 Router#Boot system flash primary yes

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: After power outage network is dropping - Switch showing disconnected state

beds_acw — Mon, 05 Dec 2022 18:14:30 GMT

I'm having precisely the same issue. 😑, I called Ruckes they hung up (or the call disconnected) on me twice.. they don't deal with Lennar homes anymore.

Re: After power outage network is dropping - Switch showing disconnected state

Yarenis — Mon, 05 Dec 2022 18:28:12 GMT

Hi @beds_acw

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

If you SSI/WIF ID is showing but the network is too slow, please follow up the next guide:

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: After power outage network is dropping - Switch showing disconnected state

pi — Mon, 05 Dec 2022 22:05:55 GMT

Hi Yarenis, Thank you for the quick response. As you can see from the boot log messages in my post, I cannot boot from primary due as there is no valid image. See below errors.

ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary

I know the ip for the switch and when I login through the browser, it is showing me Unleashed Dashboard. While I am able to login to the Unleashed web GUI from browser, the same user / password are not working when I connect directly to the usbc port. I will try your suggestions to reset the password. The device is booting from secondary only since primary does not have a valid image. The secondary partition has router image. So, I believe I will need to upload the switch firmware to primary to get my problem resolved?

Re: After power outage network is dropping - Switch showing disconnected state

Yarenis — Mon, 05 Dec 2022 22:19:21 GMT

Hi @pi

Correct, if you can boot from secondary partition you can perform an upgrade from there, I will advise you to perform the upgrade for both partitions you can use the USB option, let me add the guide, if you have any error please share the screenshot here.

Note: you can use the code 08095g, which is the current-recommended code.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: After power outage network is dropping - Switch showing disconnected state

pi — Tue, 06 Dec 2022 14:58:03 GMT

Hi Yarenis,

I did not get to resetting the password yet and will let you know if I run into issues there. Meanwhile, have a couple of questions.

1. The UI I am getting through browser when I open the ip address of the device seems to be Ruckus unleashed dashboard UI and not the Web management UI. This is showing me switch is disconnected (see attached image)

How do I get the "Monitor on the left" ui shown in step 3 in your link - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

2. When I ssh into the device, I am getting a Ruckus unleashed CLI prompt (See below image). How do I get the ICX7150-C12 Switch prompt that is shown in this link to upgrade using usb stick - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

Thank you!

Re: After power outage network is dropping - Switch showing disconnected state

pi — Tue, 06 Dec 2022 15:03:23 GMT

Images did not upload to my previous reply.. Here they are.

Re: After power outage network is dropping - Switch showing disconnected state

Vásquez_Fer — Tue, 06 Dec 2022 15:24:18 GMT

HI @pi

I hope you are well !

That's the CLI (command line ) for an access point

1-I recommend that you reboot your local router to update the routing address on the network

2-Run an IP scanner or log into your local router to find out the exact IP address of your Ruckus ICX 7150 C12P

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

If via IP address is not an option I will leave you a short guide how to do it using a console cable 'usb to usb C'

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

4-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI' ICX-7150-C12P

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Best Regards

Fernando Vasquez

Re: After power outage network is dropping - Switch showing disconnected state

pi — Thu, 08 Dec 2022 05:34:18 GMT

Hi,

I was finally able to upgrade to SPS08095g.bin for both primary and secondary partitions. I used usb to perform the upgrade since tftp was not working for me. The upgrade seem to resolve my network issues however I still have a couple of issues.

1. I am getting message TFTP session timed out continuously. How do I resolve this ?

ICX7150-C12-Switch#TFTP session timed out
TFTP session timed out
TFTP session timed out

2. When I try to log in to the switch Web UI, I am bring prompted for a Admin user and password. I tried all possible combinations provided however none seem to work. Also when I login to Unleashed dashboard I am see switch is in a disconnected state. When I attempt to connect, I get a pop up for Admin user and password. I have removed the password on the switch using the provided instructions. Here is a picture of the unleashed dashboard showing the switch disconnected. Even though switch is disconnected my network appears to be working ok. How do I find out the switch admin user and password ?

I hope the switch disconnected state does not cause me new problems. Appreciate your help.

Thank you!

Re: After power outage network is dropping - Switch showing disconnected state

Vásquez_Fer — Thu, 08 Dec 2022 12:19:32 GMT

Hi @pi

Great to hear that you were able to fix the Routing code issue !

1-TFTP timed out. It is not a problem. Basically it is something that is only seen by accessing the console, but basically it is looking for a TFTP server to load the configuration when there is no response Time out.

2-That the switch appears as disconnected does not mean that there is a problem, just that it is not synchronized with untied.

Here is a quick guide :

1-Make sure the Switch is on version 8090+ later ( you are done with this since you are running 8095g )

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A446EC1D-FC2C-4546-BE26-FDE4C2F8DE14.html

2-Make sure the management approval is enabled

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

3- It would be great if you enable LLDP/RSA protocol on the switch side here is the commands:

Device>enable
Device#config terminal
Device(config)#lldp run
Device(config)#crypto key generate rsa

Edit the current password and username

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

Unleashed dashboard

1-Hit Add on that dashboard

2-Put the IP address of the ICX switch

3-Username and password for Switch authentication that we created

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB189D415D2.html

To sync the data, it will take us a while, so after a couple of minutes it should say connected

Best Regards

Fernando Vasquez

Re: After power outage network is dropping - Switch showing disconnected state

pi — Fri, 09 Dec 2022 02:00:37 GMT

Hi Fernando,

Thank you for the instructions. A couple of follow up questions for my understanding.

1. Why is switch looking to load config from tftp server when it is not needed I think? Is this normal or now that switch is upgraded is there a command I can run stop it from looking to load config from tftp server.

2. On the switch disconnected, the instruction is to factory reset the switch. Does that wipe out my ssid configuration? I have lot of devices connected to the network and prefer not to restart.

3. Your step 3,, can I run those commands to reset admin user and password for the switch without performing a factory reset and add the switch from unleashed dashboard. Adding the switch from unleashed dashboard is asking me for a admin user and password and all I need is those credentials.

Thank you!

Re: After power outage network is dropping - Switch showing disconnected state

Vásquez_Fer — Fri, 09 Dec 2022 12:47:41 GMT

Hi @pi

1-That is done by default since the switch get ip from your local gateway has dhcp client is enabled, so it tries to look also for a TFTP configuration.

We can try the following command below:

ICX7150-48ZP Router>enable
ICX7150-48ZP Router#configure terminal
ICX7150-48ZP Router(config)#tftp disable

So if that doesn't work, we need to do a static setup which we don't recommend for Lennar home users.

2-The main function of the switch is to provide wired connectivity and PoE to the APs so does not affect anything related to the configuration of APs

3-Thats correct we can give a try to the instructions that I listed ! Also this is correct: Adding the switch from unleashed dashboard is asking me for a admin user and password and all I need is those credentials.

Best Regards

Fernando Vasquez