topic Re: Urgent Support Request – RUCKUS ICX-7150-C12P Power Failure in RUCKUS Support for Lennar Homes

Urgent Support Request – RUCKUS ICX-7150-C12P Power Failure

Binderboy1 — Fri, 04 Jul 2025 09:20:26 GMT

Dear RUCKUS Support Team,

I am writing to express my deep dissatisfaction with the performance of my RUCKUS ICX-7150-C12P switch, which has completely powered down without warning or any identifiable cause. This issue has resulted in a complete loss of connectivity throughout my home.

I followed all recommended steps to perform a factory reset, but unfortunately, each attempt was unsuccessful. This device serves as the central hub for my home network, including critical systems such as my Ring security cameras and home alarm system—none of which are currently operational.

Given the severity of the disruption and the security concerns it raises, I am requesting that a qualified technician contact me as soon as possible to assist in resolving this issue.

Please treat this matter with urgency. I am available to provide any additional information or perform troubleshooting steps as needed.

Thank you for your prompt attention.

Best regards,

Lawrence Binder

Re: Urgent Support Request – RUCKUS ICX-7150-C12P Power Failure

Imran_ruckus — Fri, 04 Jul 2025 12:25:55 GMT

Hi @Binderboy1

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above queries, and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Urgent Support Request – RUCKUS ICX-7150-C12P Power Failure

Binderboy1 — Fri, 04 Jul 2025 13:06:28 GMT

Dear RUCKUS Support Team,

I am writing to request immediate assistance with my RUCKUS ICX-7150-C12P switch. The device was previously operating without any issues, and there were no power outages or surges in the home prior to the failure.

Earlier today, I received a notification that my smart home system had been disconnected. Since then, I’ve attempted several self-troubleshooting steps—including disconnecting and reconnecting the switch, changing the power source, and performing a manual reset following your online guidance. Unfortunately, none of these steps have resolved the issue.

Attached is a photo showing the device connected to a verified working outlet. Upon plugging it in, the lights on the switch flash for less than a second and immediately go out, with no further activity or indication that the device is receiving power.

This switch supports all of my home’s critical systems, including security and smart automation, so restoring functionality is urgent. I kindly request that a qualified technician contact me as soon as possible to assist with further diagnosis and resolution.

Thank you for your prompt attention.

Re: Urgent Support Request – RUCKUS ICX-7150-C12P Power Failure

Imran_ruckus — Fri, 04 Jul 2025 13:16:27 GMT

Hello @Binderboy1

Greetings!!!

Thank you for providing the information.

Based on the details you've shared, it appears that your RUCKUS ICX-7150-C12P Switch is not operational.

Could you please try attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 10-15 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Urgent Support Request – RUCKUS ICX-7150-C12P Power Failure

Binderboy1 — Fri, 04 Jul 2025 13:37:03 GMT

Dear RUCKUS Support Team,

I attempted a physical factory reset on my RUCKUS ICX-7150-C12P switch, and unfortunately, it was unsuccessful. There are no lights appearing on the device, and there is no visible activity at all.

The device remains unresponsive, despite being connected to a known working power outlet. I have followed all instructions provided in your support documentation regarding the manual reset process, but the switch continues to show no signs of power or functionality.

Re: Urgent Support Request – RUCKUS ICX-7150-C12P Power Failure

Imran_ruckus — Fri, 04 Jul 2025 14:07:33 GMT

Hi @Binderboy1

Greetings!!!

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Urgent Support Request – RUCKUS ICX-7150-C12P Power Failure

Binderboy1 — Fri, 04 Jul 2025 15:03:57 GMT

I hope this message finds you well.

Attached is a short video showing the RUCKUS ICX-7150-C12P switch being connected to power. As shown in the video, when the device is plugged in, the lights flash momentarily for about half a second and then go completely dark with no further activity.

Additionally, I’ve included a photo confirming that the switch is connected to a known working power outlet.

Please let me know the next steps or if any further information is need

Re: Urgent Support Request – RUCKUS ICX-7150-C12P Power Failure

Binderboy1 — Fri, 04 Jul 2025 15:05:23 GMT

Attached below is the link to the video

https://drive.google.com/file/d/15l-diIK9XIG58JB1tW2S0hweQN0-tuEG/view?usp=drivesdk

Re: Urgent Support Request – RUCKUS ICX-7150-C12P Power Failure

Imran_ruckus — Fri, 04 Jul 2025 15:07:31 GMT

Hi @Binderboy1

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Urgent Support Request – RUCKUS ICX-7150-C12P Power Failure

Binderboy1 — Fri, 04 Jul 2025 20:57:17 GMT

At this time, I do not have a direct link where the engineer has confirmed the RMA for switch FEK3237N0P9. Could you please advise where such a link can be located or how it is typically provided? Any guidance you can offer would be appreciated so we can move forward with the RMA process.

Looking forward to your response.

Re: Urgent Support Request – RUCKUS ICX-7150-C12P Power Failure

Binderboy1 — Fri, 04 Jul 2025 20:59:03 GMT

Disregard my previous message I located the link. Thank you for your help

Re: Urgent Support Request – RUCKUS ICX-7150-C12P Power Failure

Imran_ruckus — Fri, 04 Jul 2025 21:03:12 GMT

Hi @Binderboy1

Thank you for your response and confirmation.

Please let me know if you need any further assistance.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support