topic Re: Just moved into 2018 Lennar home with R510 access point - no longer supported in RUCKUS Support for Lennar Homes

Just moved into 2018 Lennar home with R510 access point - no longer supported

wehttam77 — Sun, 22 Jun 2025 22:20:32 GMT

Following the Community advice I downloaded the Ruckus Unleashed app to my phone, factory reset the master R510 access point, connected to the Configure.Me-xxxxx WiFi network, the app acknowledged I was connected to the network, then I hit start and received a message saying "AP version not supported. Please upgrade your AP." (see image attached).

Can someone help me with next steps? I was never connected to the network before resetting because it required the previous owner's login credentials. Appreciate any advice you can give.

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

pinky_ruckus — Mon, 23 Jun 2025 15:12:03 GMT

Hello @wehttam77 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have purchased a new Lennar home and trying to set up the Ruckus network.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

wehttam77 — Tue, 24 Jun 2025 01:57:23 GMT

This is not a new home. Like I said in my original post this is a 2018 home. I am the second owner and am trying to gain access to the system but the app is telling me the R510 AP is no longer supported and needs to be upgraded. The problem is I don’t have access to the platform to perform the upgrade. The AP is in reboot phase with CTL light blinking green waiting to connect.

See original post for more info. Any help is appreciated.

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

pinky_ruckus — Tue, 24 Jun 2025 20:14:45 GMT

Hello @wehttam77 ,

Thank you for the response.

I would request you to please upgrade the Unleashed on a Laptop web browser using Mozilla FireFox web browser.

If the login password does not work, we will need to perform a factory reset on your RUCKUS Access Points and configure them with a new Wi-Fi network/SSID.

For detailed instructions on the factory reset process for the RUCKUS R510/R310 Access Points, please refer to the Factory reset process of the RUCKUS R510 Access Points for Lennar Home users Knowledge Base self-help article.

Once you login to the AP through web browser, please upgrade the AP to the recommended version.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.12.304

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

After upgrading all Access Points, uninstall the current Unleashed application on your mobile phone and install the updated version. Please try to login again and check the version.

Please let me know if that works. Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Pinky Rajendran
RUCKUS Lennar Home Community

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

pinky_ruckus — Fri, 04 Jul 2025 16:30:27 GMT

Hello @wehttam77 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

wehttam77 — Fri, 04 Jul 2025 16:47:51 GMT

Thank you for the follow up. I have not yet had a chance to follow the procedures you suggested; however, I should mention that I’ve already factory reset the master AP Does that affect my ability to perform an upgrade?

Per my original post, the phone app no longer recognizes the AP model.

I’m hoping to dig back into the issue next week.

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

pinky_ruckus — Fri, 04 Jul 2025 17:14:53 GMT

Hello @wehttam77 ,

Thank you for the response.

You may perform an upgrade on the Access points as requested in the previous post.

Kindly share a screenshot if you are getting stuck at any point.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

pinky_ruckus — Mon, 07 Jul 2025 14:45:09 GMT

Hello @wehttam77 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

pinky_ruckus — Mon, 14 Jul 2025 14:40:33 GMT

Hello @wehttam77 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

pinky_ruckus — Wed, 16 Jul 2025 14:17:43 GMT

Hi @wehttam77 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

wehttam77 — Thu, 17 Jul 2025 01:27:59 GMT

I’m about to go through the steps now. Please do not close the case yet.

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

pinky_ruckus — Thu, 17 Jul 2025 13:56:41 GMT

Hello @wehttam77 ,

Thank you for the response.

We will keep the case open until we hear back from you.

Please update us once the steps are completed.

Kindly let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

pinky_ruckus — Mon, 21 Jul 2025 15:41:21 GMT

Hello @wehttam77 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

pinky_ruckus — Wed, 23 Jul 2025 14:15:25 GMT

Hello @wehttam77 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

wehttam77 — Wed, 23 Jul 2025 15:02:51 GMT

I was able to finally connect to the internet and I think the APs were updated last night; however, now I'm finding that I have internet for a few minutes then it completely disconnects for a few minutes, then back on again, so on and so forth. The WiFi signal from the APs is good, it just loses internet intermittently. I had to switch back to my old router in order to maintain constant connectivity. Any suggestions?

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

pinky_ruckus — Wed, 23 Jul 2025 15:21:52 GMT

Hello @wehttam77 ,

Thank you for the response.

To proceed further, we need to check few configurations on the Switch.

Please follow the below steps and help us with the queries,

1) To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

pinky_ruckus — Fri, 01 Aug 2025 16:25:50 GMT

Hello @wehttam77 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

wehttam77 — Sun, 03 Aug 2025 17:06:03 GMT

I downloaded and ran the Advanced IP Scanner but it's only finding my ASUS router. I was connected to the Ruckus network when running the scan so the network is broadcasting (but doesn't have internet access). I ran the scan with IP range 192.68.0.1-254 (matching the instructional link you provided). How do I get the Ruckus Switch to show up in the scan?

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

wehttam77 — Sun, 03 Aug 2025 17:11:47 GMT

Here is a photo of the scan parameters and results.

Re: Just moved into 2018 Lennar home with R510 access point - no longer supported

wehttam77 — Sun, 03 Aug 2025 17:28:13 GMT

OK, so I moved downstairs and reconnected to the Ruckus network (via the non-master AP) and it currently has internet access. I was able to locate the switch IP and access through Putty via the telnet option. I entered "enable" and "show version" and below is the result. I'm no longer able to enter any other commands at this stage (nothing happens when I try to type "show flash") - what is the next step?