topic Re: AP R510 not powering on in RUCKUS Support for Lennar Homes

AP R510 not powering on

bkers10 — Thu, 01 Dec 2022 18:42:45 GMT

I have two AP R510 devices that won’t power on after inclement weather caused power to be lost very brielfy this morning.

Still getting WiFi through my router and ICX 7150-C12P switch is still getting power (PWR light is green, SYST light is amber). I’ve tried power cycling the router to no avail.

Please help get my APs back online.

Re: AP R510 not powering on

Vásquez_Fer — Thu, 01 Dec 2022 18:45:39 GMT

Hi @bkers10

Basically, due the power outage the switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards

Fernando Vasquez

Re: AP R510 not powering on

bkers10 — Thu, 01 Dec 2022 20:24:32 GMT

The system LEDs would not all flash when holding down the reset button. Should I move on to software recovery, or is this indicative of a different issue?

Re: AP R510 not powering on

Yarenis — Thu, 01 Dec 2022 20:47:58 GMT

Hi @bkers10

If the factory reset is not responding, the next step will be software recovery.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: AP R510 not powering on

bkers10 — Thu, 01 Dec 2022 21:36:45 GMT

I did get the reset to initiate, but the lights have been flashing amber for a really long time now. How long should a reset normally take?

Re: AP R510 not powering on

Yarenis — Thu, 01 Dec 2022 21:45:37 GMT

Hi @bkers10

After the reset will take less than 10 seconds and, according to your description, the Switch (ICX7150 Switch)still stuck in boot mode, so in order to fix it, you need to perform the software recovery by getting physical access to the Switch, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch).

Note: Please read the guides carefully before start the troubleshooting.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: AP R510 not powering on

bkers10 — Fri, 02 Dec 2022 00:46:15 GMT

I’ll have to try this tomorrow. Need a USB to Ethernet adapter to achievement both plugs. Will follow up if I run into any more issues.

Re: AP R510 not powering on

Vásquez_Fer — Fri, 02 Dec 2022 12:10:21 GMT

Hi @bkers10

Hope you are doing well !

Basically you need a console cable this can be ( ICX-7150 ) USB type C to USB ( PC ) or ( ICX -7150) Rj45 to USB ( PC ) and a normal Ethernet cable.

Best Regards

Fernando Vasquez

Re: AP R510 not powering on

bkers10 — Mon, 05 Dec 2022 04:52:57 GMT

I attempted to perform software recovery, but cannot confirm correct COM# to use for PuTTY. COM3 is the only one showing in Device Manager, but it is not working for me.

Re: AP R510 not powering on

Yarenis — Mon, 05 Dec 2022 16:33:48 GMT

Thank you for the information provided and, based in the troubleshooting you have done, since console connection is not responding in the ICX 7150-12P Switch, this unit must be RMA (return merchandise authorization) means replace it, Please feel free to contact us via chat, comment you already have a post, copy the link of this post and paste it into the chat to start unit replacement.

Chat Link:

https://support.ruckuswireless.com/contact-us

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: AP R510 not powering on

bkers10 — Mon, 05 Dec 2022 18:53:19 GMT

Support Case 01413181 submitted for RMA. Thank you!

Re: AP R510 not powering on

Yarenis — Mon, 05 Dec 2022 18:56:16 GMT

Hi @bkers10

Great, Please feel free to mark the post as ACCEPTED SOLUTIONS

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired