topic Re: How to Re-Connect Disconnected Clients? in RUCKUS Support for Lennar Homes

How to Re-Connect Disconnected Clients?

jpjohnson — Wed, 02 Jul 2025 14:55:17 GMT

Thank you for your response in advance ..... How to re-connect disconnected clients.....

1) logged into the dashboard...

2) clients shows disconnected... not sure how to connect....

Re: How to Re-Connect Disconnected Clients?

Imran_ruckus — Wed, 02 Jul 2025 16:05:50 GMT

Hi @jpjohnson

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the Disconnected devices on Unleashed.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please specify which clients are getting disconnected or currently appear in a disconnected state? Additionally, kindly share a screenshot of the dashboard you referred to.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please provide the requested information and screenshot at your earliest convenience. Let me know if you have any questions.

We appreciate your cooperation and look forward to assisting you in resolving this matter promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: How to Re-Connect Disconnected Clients?

jpjohnson — Wed, 02 Jul 2025 17:02:41 GMT

Thank you for your reply... please see disconnected client ( xbox- MAC address 4c:3b:df:0b:d4:a4) need to get connected

Re: How to Re-Connect Disconnected Clients?

Imran_ruckus — Wed, 02 Jul 2025 17:09:41 GMT

Hi @jpjohnson

Thank you for your response and the information provided.

Could you please confirm whether these devices are connected to the RUCKUS Wi-Fi when they appear as "Disconnected" in the Unleashed dashboard?

Your confirmation will help us better understand the situation.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: How to Re-Connect Disconnected Clients?

jpjohnson — Wed, 02 Jul 2025 18:42:43 GMT

Thank you for your response..... How do you re-connect the device?

Re: How to Re-Connect Disconnected Clients?

Imran_ruckus — Wed, 02 Jul 2025 18:57:38 GMT

Hi @jpjohnson

Thank you for your response.

Could you please let me know which type of device you are attempting to connect? For example: a laptop, a mobile phone, or a smart device.

Your confirmation will help us assist you more effectively.

Thank you once again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: How to Re-Connect Disconnected Clients?

jpjohnson — Wed, 02 Jul 2025 21:30:27 GMT

My sons x-box game

Re: How to Re-Connect Disconnected Clients?

Imran_ruckus — Thu, 03 Jul 2025 12:32:49 GMT

Hi @jpjohnson

Greetings!!!

Thank you for the response and the update.

Could you please reset your device and try to connect once again?

Additionally, please check the following points.

Troubleshooting Connection Issues:

1. Check Xbox Server Connectivity (PC):

If you're on Windows and experiencing issues with the Xbox app, go to Settings > Gaming > Xbox Networking and ensure "Server connectivity" is not showing "Blocked".

2. Enable Remote Features for Remote Play:

On your Xbox console, navigate to Settings > Devices & connections > Remote features and ensure "Remote features enabled" is checked. Also, select "Sleep" under Power options for remote play when the console is off.

3. Reset Network Settings (PC):

On Windows 11, go to Settings > Network & Internet> Advanced network settings > Network reset > Reset now.

4. Clear Alternate MAC Address:

On your Xbox, go to Settings > General > Network settings > Advanced settings > Alternate MAC address, and select "Clear". You'll need to restart your Xbox after this.

5. Check Xbox Live Privacy Settings:

Ensure your online and multiplayer settings allow for the type of gameplay you're trying to access.

6. Restart Router and Modem:

Unplug your router and modem for about 30 seconds, then plug them back in. After they fully restart, test your Xbox's network settings and party chat.

Please check and let me know how it goes.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: How to Re-Connect Disconnected Clients?

Imran_ruckus — Mon, 07 Jul 2025 12:26:47 GMT

Hi @jpjohnson

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: How to Re-Connect Disconnected Clients?

Imran_ruckus — Wed, 09 Jul 2025 13:29:05 GMT

Hi @jpjohnson

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: How to Re-Connect Disconnected Clients?

Imran_ruckus — Fri, 11 Jul 2025 12:51:22 GMT

Hi @jpjohnson

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support