topic Re: No Power on Switch in RUCKUS Support for Lennar Homes

No Power on Switch

arwheeler — Tue, 01 Jul 2025 18:17:31 GMT

Good afternoon,

I lost the Wifi in my house, when I went to the switch all lights were off. I un-plugged it and the lights flashed, but then stayed off. I used an extension cord to try a different power source, but lights did the same.

Please let me know what to do

Re: No Power on Switch

pinky_ruckus — Tue, 01 Jul 2025 18:33:56 GMT

Hi @arwheeler ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus Switch is not turning on and no power lights.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No Power on Switch

arwheeler — Tue, 01 Jul 2025 22:25:17 GMT

Video has been uploaded to Google drive under IMG_1067.mov

Thank you

Re: No Power on Switch

pinky_ruckus — Wed, 02 Jul 2025 13:43:46 GMT

Hi @arwheeler ,

Greetings of the day!!!

Thank you for sharing the requested video.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No Power on Switch

arwheeler — Thu, 03 Jul 2025 15:46:56 GMT

Good morning,

I have installed the new icx switch, but don't have any internet connectivity to with APs,

What do I do?

Re: No Power on Switch

pinky_ruckus — Thu, 03 Jul 2025 16:30:35 GMT

Hello,

I hope you're doing well.

As this post pertains to an old switch and has been closed, kindly create a new post for your current query. This will help us assist you more efficiently.

If you need any help creating the new post or have any questions, please don’t hesitate to reach out.

Thank you for your understanding and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community