topic Re: unable to login on the app and desktop in RUCKUS Support for Lennar Homes

unable to login on the app and desktop

Matruchaya — Thu, 26 Jun 2025 19:31:28 GMT

I am not able to login on app and desktop

Re: unable to login on the app and desktop

Imran_ruckus — Thu, 26 Jun 2025 20:26:04 GMT

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with logging into the Unleashed system on the application and web browser.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To assist you with your RUCKUS Access Points, please provide the following details:

Log in to your Unleashed system from a laptop web browser using either:

The Master Access Point’s IP address, or

https://unleashed.ruckuswireless.com

Once logged in, please check the current firmware version and IP address of your Unleashed Access Points and share a screenshot of the dashboard.

Note: Make sure your laptop is connected to the ISP Internet to which RUCKUS Devices are connected.

If you're unable to log in via the above link or do not know the IP address of your Access Point, please refer to the following guide to locate it:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once you find the IP address and access the Unleashed dashboard, you should see the interface shown in the screenshot below. Please attempt to log in and share the requested information.

With this information, we’ll be able to assist you further.

If you don't know the login username/password, please refer to the default one provided in the screenshot below.

Feel free to reach out if you have any questions or need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: unable to login on the app and desktop

Imran_ruckus — Mon, 30 Jun 2025 17:19:37 GMT

Hi @Matruchaya

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: unable to login on the app and desktop

Imran_ruckus — Wed, 02 Jul 2025 12:31:21 GMT

Hi @Matruchaya

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: unable to login on the app and desktop

jpjohnson — Wed, 02 Jul 2025 13:38:33 GMT

Thank you for your reply..... your link in you post to login into unleashed system isn't working... please provide link... Thanks in advance.

Re: unable to login on the app and desktop

Imran_ruckus — Wed, 02 Jul 2025 14:07:52 GMT

Hi @jpjohnson
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

As this case/post is raised by @Matruchaya

Please raise a new post with the issue description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: unable to login on the app and desktop

Matruchaya — Wed, 02 Jul 2025 15:52:14 GMT

it is resolved. please close it.

Re: unable to login on the app and desktop

Matruchaya — Wed, 02 Jul 2025 15:52:58 GMT

i had to use the right IP address as unleased destination.

Re: unable to login on the app and desktop

Imran_ruckus — Wed, 02 Jul 2025 15:57:16 GMT

Hi @Matruchaya

Thank you for the response.

Great!!! Glad to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support