topic Re: Lennar Ruckus switch firmware update issue in RUCKUS Support for Lennar Homes

Lennar Ruckus switch firmware update issue

barnabei — Mon, 30 Jun 2025 15:31:11 GMT

Hi,

My switch is having the well known issue of booting into the wrong mode following a power outage. I'm trying to follow these instructions to update the firmware to fix it:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-upgrade-the-RUCKUS-ICX-7150-C12P-Switch-using-TFTP-Server/td-p/47187

I'm stuck on Part G - using Puytty/TFTP to update the switch:

I'm getting this message:

It appears to not like the bootrom command. The TFTP is working, as I have been able to instal the SPS08080f.bin file. What am I doing wrong here?

Also, concerned that I was able to update the SPS file but not the mnz file. I got a warning and did not proceed to write memory yet. Please advise on this as well)

Can someone help?

Re: Lennar Ruckus switch firmware update issue

Imran_ruckus — Mon, 30 Jun 2025 16:16:32 GMT

Hi @barnabei

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with a RUCKUS ICX-7150-C12P Switch upgrade.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar Ruckus switch firmware update issue

barnabei — Mon, 30 Jun 2025 16:38:12 GMT

See attached

Re: Lennar Ruckus switch firmware update issue

Imran_ruckus — Mon, 30 Jun 2025 17:27:30 GMT

Hi @barnabei

Thank you for the response and the information.

We greatly appreciate your continued engagement.

Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for MAC: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar Ruckus switch firmware update issue

barnabei — Mon, 30 Jun 2025 18:51:00 GMT

So I tried using this tool and it appeared to have Frozen at the attached image. It's been like that for an hour. Please advise

Re: Lennar Ruckus switch firmware update issue

Imran_ruckus — Mon, 30 Jun 2025 19:08:07 GMT

Hi @barnabei

Thank you for the response and the update.

Once again, please try to log into the command line, check, and share the mentioned command outputs.

enable

show version

show flash

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar Ruckus switch firmware update issue

barnabei — Mon, 30 Jun 2025 19:42:43 GMT

See attached

Re: Lennar Ruckus switch firmware update issue

Imran_ruckus — Mon, 30 Jun 2025 19:51:50 GMT

Hi @barnabei

Thank you for your response and for sharing the information.

Your Switch has now been successfully upgraded to version 08.0.95g (as shown in the screenshots below).

Please let me know if you have any questions or need further assistance.

Thank you again for your continued patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar Ruckus switch firmware update issue

barnabei — Mon, 30 Jun 2025 19:53:04 GMT

ok can I close the software then? It's still at the screen I shared above

Re: Lennar Ruckus switch firmware update issue

Imran_ruckus — Mon, 30 Jun 2025 19:55:16 GMT

Hi @barnabei

Thank you for your response.

Yes, you may go ahead and close the Software Dashboard.

Please feel free to reach out if you have any further questions.

Thank you again for your continued patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar Ruckus switch firmware update issue

Imran_ruckus — Wed, 02 Jul 2025 12:32:48 GMT

Hi @barnabei

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar Ruckus switch firmware update issue

Imran_ruckus — Fri, 04 Jul 2025 12:35:14 GMT

Hi @barnabei

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar Ruckus switch firmware update issue

Imran_ruckus — Mon, 07 Jul 2025 12:26:19 GMT

Hi @barnabei

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Lennar Ruckus switch firmware update issue

barnabei — Mon, 07 Jul 2025 14:18:11 GMT

this fixed my issue. Thanks!

Re: Lennar Ruckus switch firmware update issue

Imran_ruckus — Mon, 07 Jul 2025 14:26:44 GMT

Hi @barnabei

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos buttons and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support