topic Re: Issues with my Ruckus after outage in RUCKUS Support for Lennar Homes

Issues with my Ruckus after outage

Obrisita809 — Sat, 28 Jun 2025 03:24:27 GMT

We experienced a power outage, and since then, the Ruckus device has been unable to connect. The device displays an amber light in the system and a green light in power. All the access points are turned off. I’ve attempted all the steps provided in this forum, but unfortunately, I haven’t been able to resolve the issue. Any assistance would be greatly appreciated.

Re: Issues with my Ruckus after outage

Imran_ruckus — Mon, 30 Jun 2025 13:14:02 GMT

Hi @Obrisita809

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are experiencing issues with the RUCKUS ICX-7150-C12P Switch displaying an orange SYST LED.

We sincerely apologize for any inconvenience this may have caused and are committed to assisting you promptly.

As an initial step, please attempt a hard reset using a paper clip by pressing the reset button multiple times (30–40 presses). If the issue persists, the next recommended step is to perform a software recovery on the switch.

You can refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the recovery process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please let us know the outcome once you've followed the steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Issues with my Ruckus after outage

Imran_ruckus — Wed, 02 Jul 2025 12:31:41 GMT

Hi @Obrisita809

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Issues with my Ruckus after outage

Imran_ruckus — Fri, 04 Jul 2025 12:33:36 GMT

Hi @Obrisita809

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Issues with my Ruckus after outage

Imran_ruckus — Mon, 07 Jul 2025 12:25:39 GMT

Hi @Obrisita809

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Issues with my Ruckus after outage

Obrisita809 — Tue, 08 Jul 2025 13:00:15 GMT

I have done this several times and no results.

Re: Issues with my Ruckus after outage

Imran_ruckus — Tue, 08 Jul 2025 13:35:35 GMT

Hi @Obrisita809

Greetings!

Apologies for the inconvenience. As this case is now closed, we kindly request you to raise a new case for any further assistance on RUCKUS Lennar Support

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support