topic Re: Technically Issue- Router is not working. in RUCKUS Support for Lennar Homes

Technically Issue- Router is not working.

pinder7aulakh — Wed, 18 Jun 2025 20:33:43 GMT

Router has power but it’s not working. We tried to switch off and Back ON but it’s still not working.

Re: Technically Issue- Router is not working.

Imran_ruckus — Wed, 18 Jun 2025 20:49:05 GMT

Hi @pinder7aulakh
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Technically Issue- Router is not working.

Imran_ruckus — Fri, 20 Jun 2025 12:30:18 GMT

Hi @pinder7aulakh
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Technically Issue- Router is not working.

pinder7aulakh — Sun, 22 Jun 2025 00:06:11 GMT

Yes,

This is Lennar home RUCKUS Setup.

Our Router is not working on both stories. We tried to unplug and reset couple times. But still it’s not working.

I hope you can help us. Waiting for your reply.

Thank you

Re: Technically Issue- Router is not working.

Imran_ruckus — Mon, 23 Jun 2025 12:41:00 GMT

Hi @pinder7aulakh

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are having issues with the RUCKUS Setup.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries, and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Technically Issue- Router is not working.

Imran_ruckus — Wed, 25 Jun 2025 12:30:08 GMT

Hi @pinder7aulakh

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help me with the requested queries from my last post.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Technically Issue- Router is not working.

Imran_ruckus — Fri, 27 Jun 2025 14:07:09 GMT

Hi @pinder7aulakh

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Technically Issue- Router is not working.

Imran_ruckus — Mon, 30 Jun 2025 17:17:54 GMT

Hi @pinder7aulakh

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Technically Issue- Router is not working.

pinder7aulakh — Mon, 30 Jun 2025 17:27:37 GMT

Hello,

Please update on this status. My router is still not working. Please fixed this solution.

Thank You

Re: Technically Issue- Router is not working.

Imran_ruckus — Mon, 30 Jun 2025 17:29:03 GMT

Hi @pinder7aulakh

Thank you for the response.

Please share the requested information from one of my previous posts.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Technically Issue- Router is not working.

Imran_ruckus — Wed, 02 Jul 2025 12:26:53 GMT

Hi @pinder7aulakh

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Technically Issue- Router is not working.

pinder7aulakh — Fri, 11 Jul 2025 00:03:05 GMT

Hello

I have attached pictures.

let me know next step?

Re: Technically Issue- Router is not working.

Imran_ruckus — Fri, 11 Jul 2025 12:21:55 GMT

Hi @pinder7aulakh

Greetings!

Apologies for the inconvenience. As this case is now closed, we kindly request you to raise a new case for any further assistance on RUCKUS Lennar Support

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Technically Issue- Router is not working.

pinder7aulakh — Fri, 11 Jul 2025 15:59:08 GMT

how can i create again?

i dont know how to do it now?

Re: Technically Issue- Router is not working.

Imran_ruckus — Fri, 11 Jul 2025 16:07:34 GMT

Hi @pinder7aulakh
Thank you for the response.

You could raise a new post with the detailed description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Technically Issue- Router is not working.

pinder7aulakh — Fri, 11 Jul 2025 17:21:18 GMT

how can i see my first post?

Re: Technically Issue- Router is not working.

Imran_ruckus — Fri, 11 Jul 2025 20:10:21 GMT

Hi @pinder7aulakh

Thank you for your response.

The replies you’re seeing are in reference to your original post.
For your convenience, here is the link to that post:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Technically-Issue-Router-is-not-working/m-p/106702#M7482

You could raise a new post with the detailed description click RUCKUS Lennar Support

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Technically Issue- Router is not working.

pinder7aulakh — Fri, 11 Jul 2025 20:45:00 GMT

i have created again. please check it out.

Re: Technically Issue- Router is not working.

Imran_ruckus — Fri, 11 Jul 2025 20:53:36 GMT

Hi @pinder7aulakh

Thank you for the update. You will receive the required assistance shortly.

We truly appreciate your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support