topic Re: Can connect new device in RUCKUS Support for Lennar Homes

Can connect new device

ECI — Sat, 21 Jun 2025 03:49:11 GMT

Greetings.

i have brought home a new work laptop as I have through out the years and will get very low connectivity. When I reached out to spectrum they always have “reset” modem and router and it has worked for the Ruckus system to then recognize it to the nearest access point. This computer for some reason no matter what I do will not connect to the ruckus. I have all other 19 devices and other dells that are all registering as a client. I did notice my other dell comes up as a client but not to a specific access point. I have reset the modem router and all access points. I don’t know what else to do. I’m up to date with all software on ruckus as well. If there is something I can change as a setting on this dell to allow it to be recognized that would be ideal. It’s not the system as it connects but needs an access point to have a strong enough signal to not have to be on the exact same door as the router. The whole point of these access points! Again. All other new and old devices are connected and recognized so I would love to know a work around or a known issue with newest dell precisions that would not be able to be recognized on an access point. Thank you.

Re: Can connect new device

Imran_ruckus — Mon, 23 Jun 2025 13:25:24 GMT

Hi @ECI

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your Laptop is not getting listed in the RUCKUS Access Points client list.

Could you please let me know if you can connect to the RUCKUS Access Point’s Wi-Fi network on this laptop?

If yes, you can check the laptop's MAC address in the Access Points Unleashed client list.

Please help me with the above queries.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Can connect new device

ECI — Mon, 23 Jun 2025 16:11:53 GMT

Yes. I have tried to connect and it will not to any access point in the house. What is odd is I have 11 clients and only 9 appear now on each access point and I wonder if it would be my extender that I had to purchase that would be hidden?

Re: Can connect new device

Imran_ruckus — Mon, 23 Jun 2025 16:35:46 GMT

Hi @ECI

Thank you for the information you shared.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/

Select Wi-Fi Network>>Select your WLAN Network (SSID)>>Edit WLAN (Check the details)

(Please refer to the screenshots below)

Additionally, you can try to create a new Wi-Fi network from the Unleashed system and try to connect your Laptop to that one.

Below is a RUCKUS Lennar Knowledge Base self-help article on how to create a new Wi-Fi network using Unleashed.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wireless-LAN-WLAN-Service-Set/ta-p/101742

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Can connect new device

Imran_ruckus — Wed, 25 Jun 2025 12:31:00 GMT

Hi @ECI

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Can connect new device

ECI — Wed, 25 Jun 2025 13:43:11 GMT

Hello. I can’t get to the actual log in screen on ruckuswireless.com. It takes me through 2 screens and then I get to where it has an auto fill in with name: ruckus-wireless1 and asking for a password protect (wpa2) yes or no. I have one for the initial login screen that I created years ago but never brought me to that screen. Is this where I enter it? Or what am I setting a password for? It seems odd and do not want to proceed if not safe.

Re: Can connect new device

ECI — Wed, 25 Jun 2025 13:47:06 GMT

And from your instructions above what am I doing when I am “editing” ? What should I edit to? And how whatever I’m editing assist in the ruckus to see my new dell laptop and connect to an access point?

Re: Can connect new device

Imran_ruckus — Wed, 25 Jun 2025 14:12:45 GMT

Hi @ECI

Greetings!!!

Thank you for the response.

Editing is just to check your password.

Please note that the “connection not secure” dialogue is normal behavior.

You could just click on Proceed as highlighted in the screenshot below.

Additionally, you could create a new Wi-Fi network/WLAN, referring to the article shared in my previous post, and check how it works.

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Can connect new device

ECI — Wed, 25 Jun 2025 17:16:44 GMT

Hello. But I can’t get to the actual log in screen on ruckuswireless.com. It takes me through 2 screens and then I get to where it has an auto fill in with name: ruckus-wireless1 and asking for a password protect (wpa2) yes or no. I have one for the initial login screen that I created years ago but never brought me to that screen. Is this where I enter it? Or what am I setting a password for? It seems odd and do not want to proceed if not safe.

Re: Can connect new device

Imran_ruckus — Wed, 25 Jun 2025 17:27:11 GMT

Hi @ECI

Thank you for the response.

You should see the below Unleashed dashboard after finding the IP Address of the AP or https://unleashed.ruckuswireless.com/ . Try to log in

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Can connect new device

ECI — Wed, 25 Jun 2025 17:36:11 GMT

Ok I completed the steps up to now asking me to connect to the ruckus wireless network. My computer states it’s connected but says it’s cannot find internet. How do I proceed so I can re log in to unleashed.

Re: Can connect new device

Imran_ruckus — Wed, 25 Jun 2025 17:43:57 GMT

Hi @ECI

Thank you for your response.

Could you please confirm whether the connection is working on other devices?

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Can connect new device

ECI — Wed, 25 Jun 2025 17:50:50 GMT

I can try my phone

Re: Can connect new device

ECI — Wed, 25 Jun 2025 17:52:27 GMT

I tried my phone and work laptop and it will not connect

Re: Can connect new device

ECI — Wed, 25 Jun 2025 17:58:54 GMT

The all “connect” but state there is NO internet. So now what do I do?

Re: Can connect new device

Imran_ruckus — Wed, 25 Jun 2025 18:12:00 GMT

Hi @ECI

Thank you for the response and the information.

Could you please provide a photo showing the status of the lights and the full RUCKUS ICX-7150-C12P Switch panel with cable connections to the switch ports? (Refer to the screenshot below)

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Can connect new device

ECI — Wed, 25 Jun 2025 19:08:18 GMT

Re: Can connect new device

ECI — Wed, 25 Jun 2025 19:29:27 GMT

Re: Can connect new device

ECI — Wed, 25 Jun 2025 19:30:54 GMT

Re: Can connect new device

Imran_ruckus — Wed, 25 Jun 2025 19:52:48 GMT

Hi @ECI

Thank you for the response and the information.

Based on the picture you shared, it appears that one of the Device’s Ethernet cables is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Once done, check your internet connection after some time.

Please let me know about the outcome.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support