Lost access to app and network after power outage

Katalina86 — Sat, 03 Dec 2022 16:56:43 GMT

Hello,

I had a power surge a few weeks ago and since then the Rockus network disappeared and I cannot login to the app since im not connected to the network.

The connection point lights are green as well as the ones that say “STAT”, “SYST” and “PWR”

How can I get access to the network and app again? I had to reconnect all my devices to my AT&T gateway but it doesn’t cover my whole house.

Re: Lost access to app and network after power outage

Yarenis — Mon, 05 Dec 2022 16:47:51 GMT

Hi @Katalina86

If you have the next Symptoms: Websites not loading,devices getting disconnected or having problems working as intended, Network dropping at random points in time, Smart devices not being able to connect to the internet and unleashed dashboard sometimes as “Disconnected” on the Internet tab, please follow up the next guide:

Note: to find the IP address of the Switch that is necessary to follow the guide, you must be online as well as the Switch, so the Switch must be connected to the ISP router (as it was in case you disconnected the cables, connect them again) and you must connect to the ISP router wirelessly or by cable.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

topic Lost access to app and network after power outage in RUCKUS Support for Lennar Homes

Lost access to app and network after power outage

Re: Lost access to app and network after power outage