topic Re: Need help configuring network in Lennar home I just bought in RUCKUS Support for Lennar Homes

Need help configuring network in Lennar home I just bought

Graham75 — Tue, 24 Jun 2025 15:30:54 GMT

I have plugged my xfinity router into the Ruckus base. What are the next steps that I need to take in order to light us the Ruckus wireless network?

Re: Need help configuring network in Lennar home I just bought

Imran_ruckus — Tue, 24 Jun 2025 15:51:34 GMT

Hi @Graham75

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up the RUCKUS devices in your recently moved Lennar Home.

Please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article on RUCKUS Lennar Home devices Connectivity Setup and Configuration Guidelines.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let me know how that goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Need help configuring network in Lennar home I just bought

Graham75 — Tue, 24 Jun 2025 18:18:59 GMT

Hey Imran. I am trying to do a factory reset but the LED lights won't stop blinking when I power on the unit?

Re: Need help configuring network in Lennar home I just bought

Imran_ruckus — Tue, 24 Jun 2025 18:31:31 GMT

Hi @Graham75

Thank you for your response and the update.

Please note that blinking LEDs during the factory reset process of the Access Points is expected behavior.

Kindly refer to the Access Point factory reset guide shared in my previous message for detailed instructions.

Let me know how it goes.

Thank you again for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Need help configuring network in Lennar home I just bought

Graham75 — Wed, 25 Jun 2025 02:23:45 GMT

Hey Imran, I was expecting that behavior, but they have been blinking for 8 hours straight now. That is not normal right?

Re: Need help configuring network in Lennar home I just bought

Imran_ruckus — Wed, 25 Jun 2025 12:22:36 GMT

Hi @Graham75

Greetings!

Thank you for your response and for sharing the information.

Could you please confirm which LEDs are blinking, are they on the RUCKUS ICX-7150-C12P Switch or on the Access Points mounted on the ceiling?

Your clarification will help us assist you more accurately.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Need help configuring network in Lennar home I just bought

Graham75 — Wed, 25 Jun 2025 15:40:08 GMT

Hey Imran, I rebooted another time and the lights on the ICX-7150-C12P Switch are no longer blinking, they are green. The 4 AP are also blinking green. I see three Recover Me wireless networks showing up. How do I determine that the factory reset actually worked and what is my next step to get this system working? I have the unleashed app installed but I don't see anything to connect to and I don't have credentials.

Re: Need help configuring network in Lennar home I just bought

Imran_ruckus — Wed, 25 Jun 2025 15:54:19 GMT

Hi @Graham75

Greetings!

Thank you for your response and the update.

Please do not reset the ICX-7150 switch. Instead, perform a factory reset on the Access Points.

You can follow the steps outlined in the RUCKUS Lennar Knowledge Base article linked below:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Note: Since you have four RUCKUS R510 Access Points in your setup, please disconnect the cables from any three of them from the ICX-7150 Switch ports and perform the factory reset only on the one Access Point that remains connected. Once the reset is complete, reconnect the other three Access Points to the switch ports they should automatically sync with the configuration from the reset Access Point.

Please let me know how it goes.

Thank you again for your continued patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Need help configuring network in Lennar home I just bought

Graham75 — Wed, 25 Jun 2025 17:32:45 GMT

Imarn, remember I already attempted to reset the switch. Anyway, I believe I was able to reset the APs and got the ConfigureMe network. Opened the unleashed app and appeared to go through the setup process successfully but now it is not allowing me to connect to the Ruckus-Unleashed network that it said it created. I cannot see it and I am not able to connect manually by typing in the network name. Have I done something wrong?

Re: Need help configuring network in Lennar home I just bought

Imran_ruckus — Wed, 25 Jun 2025 17:42:24 GMT

Hi @Graham75

Thank you for your response and the update.

Once the Access Point factory reset is complete, you should see the new Wi-Fi network available for connection.

Please try checking on a different device to see if the network appears in the available Wi-Fi list.

Additionally, you may refer to the following video for a visual walkthrough of the process:
https://www.youtube.com/watch?v=j8I5aVwMNMg

Thank you again for your continued patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Need help configuring network in Lennar home I just bought

Graham75 — Wed, 25 Jun 2025 20:15:32 GMT

Hey Imran, if I am connected to the Configure.Me network I can log into the unleashed app and see the WLAN. Two things, there is no internet connection even though I have plugged in my xfinity router that has internet access. And also the Ruckus network show No (0) APs, even though they are all lit green.

Re: Need help configuring network in Lennar home I just bought

Imran_ruckus — Wed, 25 Jun 2025 20:22:55 GMT

Hi @Graham75

Thank you for the response.

Please confirm if you completed the steps explained in the video.

https://www.youtube.com/watch?v=j8I5aVwMNMg

If not, please do it using a Laptop and complete the reset process.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Need help configuring network in Lennar home I just bought

Graham75 — Wed, 25 Jun 2025 21:13:03 GMT

I can't use a laptop. When i connect to the Configure.Me network I can't get to unleashed.ruckuswireless.com becuase it doesn't have internet access. Is there anyway we can just jump on the phone? This is getting frustrating. I just need to talk to someone and it will probably get resolved alot more quickly.

Re: Need help configuring network in Lennar home I just bought

Imran_ruckus — Thu, 26 Jun 2025 12:25:51 GMT

Hi @Graham75

Greetings!

Thank you for your response and the update.

We apologize for the inconvenience.

You can access https://unleashed.ruckuswireless.com/ without an active internet connection on your laptop by connecting to the Configure.me-xxxxxxxx network.

If you continue to experience issues, please try disconnecting the current Access Point (AP) from the switch port. Then, connect a different AP and attempt a factory reset on the newly connected AP. Only ONE AP must be connected to the Switch port during this process.

Please note that, effective November 2022, RUCKUS Support for Lennar Homes customers is no longer provided via phone, email, or remote session. All support is now exclusively offered through this community forum, on a best-effort basis.

If you’re still facing challenges following the above steps, we recommend reaching out to a local technician for further assistance, as RUCKUS does not provide on-site technician support for Lennar Homes.

Should you need assistance with the upgrade process, feel free to let us know—we’re here to help.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Need help configuring network in Lennar home I just bought

Graham75 — Fri, 27 Jun 2025 03:00:45 GMT

Imran, it will not allow me to connect on my laptop or any other laptop. Can you give me the contact info for a local technician? This mode of support is not helpful.

Re: Need help configuring network in Lennar home I just bought

Imran_ruckus — Fri, 27 Jun 2025 12:33:29 GMT

Hi @Graham75

Greetings!!!

Thank you so much for your response and the update.

I truly understand how frustrating this can be, and I appreciate your patience. As mentioned earlier, our support is best-effort, and we don’t have access to technician services or on-site assistance.

That said, I’m more than happy to assist you at each point. Could you please let me know if you've tried performing a factory reset on the Access Points using a paper clip? If so, please share which step you're currently stuck on, and I’ll walk you through it step by step.

Thank you again for your understanding and for working with us.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Need help configuring network in Lennar home I just bought

Graham75 — Sat, 28 Jun 2025 16:14:57 GMT

Imran, I have successfully done a factory reset on one of the Access Points and for the time being I will only leave that one connected to the unit until we sort this out. Right now after the reset I can only see a Recover.Me network, not a Configure.Me network like you and the videos describe. What do I do next?

Re: Need help configuring network in Lennar home I just bought

Imran_ruckus — Mon, 30 Jun 2025 13:11:57 GMT

Hi @Graham75

Greetings!!

Thank you for your response and the update.

Once the factory reset is complete, you should see the new Wi-Fi network that was configured during the reset process.

Following the reset, you can reconnect the previously disconnected Access Points. They should automatically synchronize with the configuration of the Access Point used for the reset.

Please let me know how things are working now.

Thank you again for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Need help configuring network in Lennar home I just bought

Graham75 — Mon, 30 Jun 2025 14:15:23 GMT

Imran, right now after the reset I can only see a Recover.Me network, not a Configure.Me network like you and the videos describe. Why am I not seeing a Configure.Me network?

Re: Need help configuring network in Lennar home I just bought

Imran_ruckus — Mon, 30 Jun 2025 14:20:15 GMT

Hi @Graham75

Thank you for your response and the update.

After pressing the reset button, you should see a network named configure.me-xxxxxx broadcasted by the Access Point.

If this network does not appear, please disconnect the current Access Point and try the reset process on another one.

For your reference, please see the links below:

Physical Factory Reset of RUCKUS Access Point:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Setup using Web:
https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any questions or need further assistance.

Thank you again for your continued patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support