topic Re: No power to Ruckus Switch (ICX7150-C12P) in RUCKUS Support for Lennar Homes

No power to Ruckus Switch (ICX7150-C12P)

2San3Cts — Thu, 19 Jun 2025 23:38:53 GMT

All of a sudden there is no power to the Ruckus swtich and all devices connected to it stopped working. I tried connecting to other power points. Did not work. Tried reseting as per manual, still did not work. I have raised a case and support team asked me to post it here. Pls support. Pls let me know if you need more information.

Thanks,

Sanjoy

Re: No power to Ruckus Switch (ICX7150-C12P)

Imran_ruckus — Fri, 20 Jun 2025 12:26:55 GMT

Hi @2San3Cts

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering an issue with the RUCKUS ICX-7150-C12P Switch with no power.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above query and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power to Ruckus Switch (ICX7150-C12P)

2San3Cts — Sat, 21 Jun 2025 18:47:48 GMT

Please find attached the photos. There is no light when power is on.

Re: No power to Ruckus Switch (ICX7150-C12P)

Imran_ruckus — Mon, 23 Jun 2025 12:55:12 GMT

Hi @2San3Cts

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your RUCKUS ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch is plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power to Ruckus Switch (ICX7150-C12P)

2San3Cts — Tue, 24 Jun 2025 01:10:07 GMT

Hi Imran,

Pls find the uploaded video below.

https://drive.google.com/file/d/1coksnDHPz3N-DWreFSxDw6A2-Um6nCAU/view?usp=drivesdk

Would appreciate if we get a solution asap. Its down almost for a month now and any devices are down including door bell. Pls support.

Thanks,

Sanjoy

Re: No power to Ruckus Switch (ICX7150-C12P)

Imran_ruckus — Tue, 24 Jun 2025 14:11:27 GMT

Hi @2San3Cts

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not powering on. When connected to a known, working power outlet, the LEDs remain off, indicating no signs of activity. Despite confirming that the switch is properly plugged into a reliable power source, the issue persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example screenshot below for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power to Ruckus Switch (ICX7150-C12P)

2San3Cts — Tue, 24 Jun 2025 16:14:14 GMT

Support case 02025021 has been opened

Re: No power to Ruckus Switch (ICX7150-C12P)

Imran_ruckus — Tue, 24 Jun 2025 16:15:59 GMT

Hi @2San3Cts

Thank you for the update.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power to Ruckus Switch (ICX7150-C12P)

2San3Cts — Thu, 26 Jun 2025 01:42:04 GMT

Hi Team,

I have received the replacement unit but it looks defective. Covers are loose and started making some noise when connected to the power. Post that it stopped making sound and light came on. One Green and one yellow. But it does not work when I connect the network cables at the ethernet ports. Neither the doorbell nor access point works. Please let me know on the next step.

Thanks,
Sanjoy

Re: No power to Ruckus Switch (ICX7150-C12P)

Imran_ruckus — Thu, 26 Jun 2025 12:19:27 GMT

Hi @2San3Cts
Greetings!!!

Thank you for your update.

As this case is now closed since the RMA/Replacement is completed.

Please raise a new post with the above description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No power to Ruckus Switch (ICX7150-C12P)

2San3Cts — Thu, 26 Jun 2025 16:17:55 GMT

Hi Imran - How this case can be closed without resolving the issue? What is the reason behind creating another thread where we might loose track of the original issue and make it cumbersome for the customer? Replacement unit provided is faulty and no contact even is available to troubleshot the issue. Pls help.

Re: No power to Ruckus Switch (ICX7150-C12P)

Imran_ruckus — Thu, 26 Jun 2025 16:26:00 GMT

Hi @2San3Cts
Greetings!!!

Thank you for your update.

As this case is now closed since the RMA/Replacement is completed.

Please raise a new post with the above description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support