topic Our main Rukus box that supplies connection to Ethernet cables in the home does not send out signal in RUCKUS Support for Lennar Homes

Our main Rukus box that supplies connection to Ethernet cables in the home does not send out signal

Benjamin — Mon, 23 Jun 2025 20:15:00 GMT

I have reset all components numerous times. Our main Rukus box that supplies connection to Ethernet cables in the home does not send out a signal. The wireless still works.

Re: Our main Rukus box that supplies connection to Ethernet cables in the home does not send out sig

Benjamin — Mon, 23 Jun 2025 20:32:27 GMT

the customer service rep. said you would contact me about a replacement. Please contact me soon.

Re: Our main Rukus box that supplies connection to Ethernet cables in the home does not send out sig

pinky_ruckus — Mon, 23 Jun 2025 21:10:53 GMT

Hello @Benjamin ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Switch is not working.

Could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing the issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Our main Rukus box that supplies connection to Ethernet cables in the home does not send out sig

Benjamin — Tue, 24 Jun 2025 20:44:54 GMT

1 - No power outages

2 - no lights where the circle is. A faint blue light is visible from the back. The status button does not activate lights when pressed

3 - 10 items are plugged into the switch.

Re: Our main Rukus box that supplies connection to Ethernet cables in the home does not send out sig

Benjamin — Tue, 24 Jun 2025 20:45:44 GMT

Re: Our main Rukus box that supplies connection to Ethernet cables in the home does not send out sig

Benjamin — Tue, 24 Jun 2025 20:55:55 GMT

I have 2 of these. One is upstairs and one is downstairs. No light on, however there is WIFI signal.

Re: Our main Rukus box that supplies connection to Ethernet cables in the home does not send out sig

pinky_ruckus — Tue, 24 Jun 2025 21:11:16 GMT

Hello @Benjamin ,

Thank you for sharing the response.

To proceed with resolving the issue with your ICX-7150-C12P Switch, we kindly request that you follow the steps outlined below:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Our main Rukus box that supplies connection to Ethernet cables in the home does not send out sig

Benjamin — Wed, 25 Jun 2025 15:10:56 GMT

I have uploaded 2 videos to the google drive link above. Title - BenThomas Switch 1 & 2

Re: Our main Rukus box that supplies connection to Ethernet cables in the home does not send out sig

pinky_ruckus — Wed, 25 Jun 2025 15:20:11 GMT

Hello @Benjamin ,

Thank you for the response.

Upon checking the videos, I see that you have shared the videos of the Access points.

Could you please share the videos of the RUCKUS ICX-7150 Switch to proceed further?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Our main Rukus box that supplies connection to Ethernet cables in the home does not send out sig

Benjamin — Wed, 25 Jun 2025 15:44:49 GMT

I did as the video showed, except I didn't unplug everything. I am not sure what else to show.

Re: Our main Rukus box that supplies connection to Ethernet cables in the home does not send out sig

pinky_ruckus — Wed, 25 Jun 2025 16:23:02 GMT

Hello @Benjamin ,

Thank you for the response.

Could you please try connecting all the cables to one of the 12 ports of the Switch as shown in the below figure:

Please let us know if the Switch turns on and share a video after connecting all the cables to the 12 ports.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Our main Rukus box that supplies connection to Ethernet cables in the home does not send out sig

Benjamin — Wed, 25 Jun 2025 17:39:38 GMT

This doesn't make sense. The video and pictures show all of the cables connected. No cable has been unconnected since the products were installed. The video shows the switch with and without power. Is it possible to call me and explain what you want or to put another example video together because I don't know what else to show you. Did you watch both of the videos I uploaded?

The only light that comes on is a faint blue light on the back.

Re: Our main Rukus box that supplies connection to Ethernet cables in the home does not send out sig

pinky_ruckus — Wed, 25 Jun 2025 18:11:45 GMT

Hi @Benjamin ,

Thank you for sharing the requested VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.