topic Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs after a power outage in RUCKUS Support for Lennar Homes

Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs after a power outage

mrq201 — Mon, 23 Jun 2025 19:42:21 GMT

I decided to post a new one. I am getting this same error, and I have seen many others have had this same issue. Has Ruckus support finally resolved this? I tried the reset with a pin and now, all I have is a green power light with all of the other lights blinking. Please please please. How do I get this resolved?

I have the ruckus 7150-C12P.

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs after a power outage

Imran_ruckus — Mon, 23 Jun 2025 20:04:50 GMT

Hi @mrq201

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are experiencing issues with the RUCKUS ICX-7150-C12P Switch displaying an orange SYST LED.

We sincerely apologize for any inconvenience this may have caused and are committed to assisting you promptly.

As an initial step, please attempt a hard reset using a paper clip by pressing the reset button multiple times (30–40 presses). If the issue persists, the next recommended step is to perform a software recovery on the switch.

You can refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the recovery process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please let us know the outcome once you've followed the steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

mrq201 — Mon, 23 Jun 2025 20:29:29 GMT

Here is whats happening now.

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Mon, 23 Jun 2025 20:38:06 GMT

Hi @mrq201

Thank you for the update.

Kindly refer to my previous response in this thread for the troubleshooting steps and instructions.

Please let me know the results after completing those steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Wed, 25 Jun 2025 12:32:42 GMT

Hi @mrq201

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

mrq201 — Wed, 25 Jun 2025 19:42:30 GMT

I have only completed the reset which left my switch in the pictures I have sent. I will be trying the second step today or tomorrow.

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Wed, 25 Jun 2025 19:56:05 GMT

Hi @mrq201

Greetings!

Thank you for your response and the update.

Please keep me informed on your progress, and don’t hesitate to reach out if you encounter any issues or need assistance at any point during the process.

Thank you once again. We truly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

mrq201 — Sat, 28 Jun 2025 02:50:01 GMT

I have a macbook PRO that does not have an ethernet port (RJ45). What are my other options?

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Mon, 30 Jun 2025 13:06:54 GMT

Hi @mrq201

Greetings!!!

Thank you for your response and the update.

As an initial step, please try performing a hard reset by pressing the reset button multiple times (approximately 30–40 presses) using a paper clip. If the issue continues, the next recommended step would be to proceed with a software recovery on the switch.

For best results, we recommend using a Windows laptop to complete the factory reset process. If you are using a MacBook, you may need an external adapter to proceed. (Refer to screenshot below)

Please let me know how it goes.

Thank you again for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

mrq201 — Mon, 30 Jun 2025 13:24:50 GMT

So basically I have purchase an adapter to complete this step?

and I have completed the first step already and have included screenshot.

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Mon, 30 Jun 2025 14:15:45 GMT

Hi @mrq201

Thank you for your response.

Yes, as the first step, please perform a physical hard reset using a paper clip by pressing the reset button multiple times minimum of 35 to 40 times.

You can refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on the hard reset process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

If the hard reset does not resolve the issue, the next step would be to proceed with the Software Recovery process. Please note that for MacBooks, an external adapter is required.

Additionally, could you please confirm if you have access to a Windows laptop to perform the recovery?

Let me know how it goes.

Thank you again for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Wed, 02 Jul 2025 12:29:25 GMT

Hi @mrq201

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

mrq201 — Wed, 02 Jul 2025 20:13:56 GMT

I am waiting for the adapter to be delivered.

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Wed, 02 Jul 2025 20:20:57 GMT

Hi @mrq201

Greetings!

Thank you for your response and the update.

Please keep me informed on your progress, and don’t hesitate to reach out if you encounter any issues or need assistance at any point during the process.

Thank you once again. We truly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

mrq201 — Thu, 03 Jul 2025 19:47:44 GMT

Can you send the specific instructions for a MacBook please?

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Thu, 03 Jul 2025 20:09:15 GMT

Hi @mrq201

Thank you for your response.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

Please let me know if you can access it.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

mrq201 — Fri, 04 Jul 2025 02:02:02 GMT

i downloaded both drivers and used this command it didn't work

ls /dev/*usb*
no such file or directory

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Fri, 04 Jul 2025 12:27:39 GMT

Hi @mrq201

Greetings!!!

Thank you for the response and the update.

Could you please share a picture showing the cable connections between the RUCKUS Switch and the laptop?

Additionally, please share a screenshot of the error you see.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

mrq201 — Mon, 07 Jul 2025 01:12:30 GMT

what are the file limitations when uploading files. My files will not upload.

Re: Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on A

Imran_ruckus — Mon, 07 Jul 2025 12:18:58 GMT

Hi @mrq201

Greetings!!!

Thank you for the response and the update.

There are no such limitations. Could you please share a screenshot of the error you see?

Additionally, please share a picture showing the cable connections between the RUCKUS Switch and the laptop.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support