topic No internet access in RUCKUS Support for Lennar Homes

No internet access

Poto2 — Wed, 18 Jun 2025 14:49:13 GMT

Hi, I recently switched to Spectrum and noticed that Rukus is not working. Although RF 10 is showing a green light, it isn't providing access, so I can’t connect to it. I can only connect to the Spectrum Wi-Fi directly. When I search for it I get the message that “No Unleash network exit” Please advise.

Re: No internet access

pinky_ruckus — Wed, 18 Jun 2025 15:46:35 GMT

Hello @Poto2 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have recently switched to Spectrum provider and facing issues logging in to the Unleashed system to manage the network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: No internet access

pinky_ruckus — Fri, 04 Jul 2025 16:34:45 GMT

Hello @Poto2 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No internet access

pinky_ruckus — Mon, 07 Jul 2025 14:41:33 GMT

Hello @Poto2 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.