topic Re: Upgraded switch but now when I logon as ADMIN, I see No Switches in RUCKUS Support for Lennar Homes

Upgraded switch but now when I logon as ADMIN, I see No Switches

jbk3 — Fri, 25 Apr 2025 21:16:42 GMT

I upgraded to the latest software for my icx 7150 cp12.

I performed the download and upgrade over my phone

When I logon again I see there is No Switches message in the switch!

Thank you John

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

pinky_ruckus — Fri, 25 Apr 2025 21:42:14 GMT

Hello @jbk3 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have upgraded the Switch to the latest version; however, you could not see any Switches on the app.

To proceed further, we would need to check few configurations of the switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

jbk3 — Sat, 26 Apr 2025 18:59:57 GMT

Which PUTTY program do I use in the attached photo.

And, why does it ask to generate a key?

Right now i'm stuck

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

pinky_ruckus — Mon, 28 Apr 2025 15:56:20 GMT

Hello @jbk3 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

jbk3 — Mon, 28 Apr 2025 19:58:37 GMT

Hi :Pinky

I cant get Putty to open up on my computer.
When I follow the instructions it just asks to generate a Key and I don't see the program screen in the how to

Please see my previous response above.

John

Which PUTTY program do I use in the attached photo.

And, why does it ask to generate a key?

Right now i'm stuck

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

pinky_ruckus — Mon, 28 Apr 2025 20:22:56 GMT

Hello @jbk3 ,

Thank you for the response.

I understand that you are unable to open the Putty.

Also, I could not see the photo attached in the above response.

Could you please share the screenshot where you are getting stuck for us to assist you better?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

jbk3 — Mon, 28 Apr 2025 20:30:24 GMT

from ADMIN using the IP address everything looks good

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

jbk3 — Mon, 28 Apr 2025 20:51:36 GMT

says switch is working but not connected

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

jbk3 — Mon, 28 Apr 2025 21:02:43 GMT

Putty won't open the command line

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

pinky_ruckus — Mon, 28 Apr 2025 21:12:12 GMT

Hello @jbk3 ,

Thank you for the response.

May I please know if you are getting any error message while you are opening the Putty?

Could you also please share the screenshot of the Putty where you are getting stuck?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

jbk3 — Mon, 28 Apr 2025 22:42:15 GMT

I can't upload images error message but

PUTYTY opens a Login as:

but when I try to log in as an admin it fails.

this is frustrating

Two questions: my input form the modem is 1000 will it pass through to the ethernet connections?

2. is this a 1 gigabit switch?

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

jbk3 — Mon, 28 Apr 2025 23:14:48 GMT

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

pinky_ruckus — Tue, 29 Apr 2025 13:17:18 GMT

Hello @jbk3 ,

Thank you for the response.

I understand that you are unable to login to the Switch using the credentials.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try the default credential combinations below as well.

These usernames and passwords are key sensitive, please use capital letters where necessary.

Also, please be informed that the Ruckus ICX-7150 12P is a 1 Gigabit Ethernet switch across all user-facing ports.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

jbk3 — Tue, 29 Apr 2025 17:59:58 GMT

I only had this access

Please Login: jbk3

Password My PW Enter

Welcome to Ruckus Unleashed Network Command Line Interface

rukus>

but no commands work at this prompt

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

jbk3 — Tue, 29 Apr 2025 18:03:25 GMT

version 14.153.8

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

jbk3 — Tue, 29 Apr 2025 18:04:31 GMT

latest firmware 200.15

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

pinky_ruckus — Tue, 29 Apr 2025 18:15:04 GMT

Hello @jbk3 ,

Thank you for the response.

Could you please confirm if you were able to login to the Putty using the default credentials which was shared in the previous post?

Please share a screenshot if you are getting stuck at any point.

Also, could you please share the picture of the connection ports of the switch as shared in the below pic?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

jbk3 — Tue, 29 Apr 2025 18:58:53 GMT

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

pinky_ruckus — Tue, 29 Apr 2025 19:49:14 GMT

Hello @jbk3 ,

Thank you for the response.

From the screenshot you shared earlier, I see that there are 0 Working Switches.

We need to check if the Automatic Switch approval is enabled in your Unleashed dashboard.

Please follow the below steps to check if the automatic Switch approval is enabled:

To enable automatic approval of RUCKUS ICX switches, use the following procedure:

Go to Admin & Services > System > System Info, and locate the Switch Approval section.
Enable the Approval option.
Click Apply to save your changes.

Once the Switch approval is enabled, you may add Switches from the Unleashed dashboard.

1. Please click on Switches, then click on Add

Note: Make sure that the Switch IP address and the username and password should be entered correctly

Please follow the steps and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Upgraded switch but now when I logon as ADMIN, I see No Switches

jbk3 — Tue, 29 Apr 2025 20:19:59 GMT

not quite there yet what did I do wrong/