topic Re: Issues with new network configuration in RUCKUS Support for Lennar Homes

Issues with new network configuration

Anonymous — Tue, 29 Nov 2022 03:05:50 GMT

I have factory reset my master AP in my home and see the Configure.Me in my available networks, however, it never establishes a connection when selecting it so I am unable to set-up a new WLAN. In the mobile app setup I get a prompt that I am connected to Configure.Me but the connection to the unleashed AP is not established and asks that I wait for the WiFi symbol to load on my device - but it never does. PWR light on the AP is a solid-state green. All other lights are off.

Re: Issues with new network configuration

Vásquez_Fer — Tue, 29 Nov 2022 12:29:11 GMT

HI @Anonymous

Hope you are doin well !

I will leave a quick guide how it should be connected a Lennar home as reference.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

1-Here is a guide that includes some video links how to preform the factory reset correctly to the Access Point and configuration process.

Physical Factory Reset, an Access Point Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

2-Also we can try to find the IP address from the Access Point ( Ip address are logical addresses given by the local router ) and log in using the same

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Setup using IP address

https://docs.ruckuswireless.com/unleashed/200.1.9.12/t-LogInRunSetupWizard.html

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best Regards

Fernando Vasquez

Re: Issues with new network configuration

Anonymous — Fri, 02 Dec 2022 16:16:34 GMT

Fernando -

I've tried all these steps and still am unsuccessful. The Configure Me network shows within my available networks but it does not allow me to connect on either my laptop or my mobile device - I simply receive a "no internet conenction" message when I try.

Re: Issues with new network configuration

Vásquez_Fer — Fri, 02 Dec 2022 16:28:10 GMT

Hi @Anonymous

Make sure you have internet connection from your ISP ( internet provider ) and the cables are correctly setup on the ICX-Switch.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Also If you can not connect via SSID you need to configure this via IP address you need to identify which IP address is using your Access Point then copy and past it in a URL to start the setup via browser :

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

https://docs.ruckuswireless.com/unleashed/200.1.9.12/t-LogInRunSetupWizard.html

https://www.youtube.com/watch?v=j8I5aVwMNMg&t=114s

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Best Regards

Fernando Vasquez

Re: Issues with new network configuration

Anonymous — Fri, 02 Dec 2022 17:03:50 GMT

Fernando -

Both APs appear to be in switch mode (S) so no issues there. When entering my IP address I am not able to access the interface and I am using credentials provided on my switch box by Lennar. My modem connection is steady and has been during the troubleshooting of the APs.

Re: Issues with new network configuration

Vásquez_Fer — Fri, 02 Dec 2022 17:13:19 GMT

HI @Anonymous

The access points are not switches , the main functionality of the AP ( access point ) is provided Wireless connectivity , the switch ( ICX - 7150 ) provides connectivity and power up the Wireless Access Point , on your setup should be a Router and a modem or Router/modem combo that provides all connectivity at your home .

When you said entering the IP your are not able to get to the interface or the password is not working.

You need to take a look or search for an IP address for the Wireless Access Point it shows as Ruckus or Unleashed in the apps mentioned.

Best Regards

Fernando Vasquez

Re: Issues with new network configuration

Anonymous — Fri, 02 Dec 2022 17:23:45 GMT

I have my IP address and I can get to the ruckus login screen but when entering credentials (again, those provided to me by Lennar) I cannot get through. I am prompted with a message that says "your connection to this site is not private" and the credential box just reloads over and over.

Re: Issues with new network configuration

Vásquez_Fer — Fri, 02 Dec 2022 17:52:30 GMT

Hi @Anonymous

You are almost close to get it !

Please try another browser like Mozilla Firefox click proceed and advance to skip that warning message.

1.Depending on your browser, you may be presented with a security warning saying "This connection is not trusted" (Firefox) or "Your Connection is Not Private" (Chrome) or "There is a problem with this website's security certificate" (Internet Explorer). This is normal, as the Unleashed AP does not have an SSL certificate that is recognized by your browser.

2.Click Advanced > Proceed to [IP address] (unsafe) (Chrome), or I Understand the Risks > Add Exception... > Confirm Security Exception (Firefox), or Continue to this website (not recommended) (IE) to continue.

Also if you have more than 1 AP at your home disconnected from the Switch ( Ethernet ) .

Best Regards

Fernando Vasquez

Re: Issues with new network configuration

Anonymous — Fri, 02 Dec 2022 19:18:21 GMT

Fernando -

Firefox isn't working either. The problem is I'm not even asked to "bypass" the untrusted connection. I enter my credentials and the window to login simply reloads and asks me to enter my credentials again. Nothing says the password is incorrect but perhaps it is? I'm using what Lennar supplied as the admin credentials

Re: Issues with new network configuration

Anonymous — Fri, 02 Dec 2022 19:21:20 GMT

I've also tried all other username password combos listed in the forum.

Re: Issues with new network configuration

Vásquez_Fer — Fri, 02 Dec 2022 19:24:54 GMT

Hi @Anonymous

Please try all default credentials that are on the below guide :

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Most common username : admin password : Lennar

admin/Ruckus!

admin/Ruckus1

admin/lennar

If not what it means that you are doing the factory reset incorrectly make sure you disconnect all other APs on the network and preform the Factory reset to the only AP that remains connected to the ICX-Switch 7150.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Best Regards

Fernando Vasquez

Re: Issues with new network configuration

Anonymous — Sat, 03 Dec 2022 01:16:41 GMT

Thanks, Fernando. I seem to be all set now!