topic Re: R510 Constant Disconnection in RUCKUS Support for Lennar Homes

R510 Constant Disconnection

Jsphtn8 — Sat, 07 Jun 2025 17:42:11 GMT

Hi, i have a lennar home with R510 setup. I have been getting constant and random disconnection of wifi for all devices? Any troubleshooting guide?

Re: R510 Constant Disconnection

Imran_ruckus — Mon, 09 Jun 2025 12:28:18 GMT

Hi @Jsphtn8

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries, and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 Constant Disconnection

Jsphtn8 — Mon, 09 Jun 2025 16:35:55 GMT

Thanks for the response. I have been getting disconnected previously so I was playing with the unleashed app and enabled Mesh and it became worse. Here are the pic you requested. I have 3 APs.

Re: R510 Constant Disconnection

Jsphtn8 — Mon, 09 Jun 2025 16:38:15 GMT

Re: R510 Constant Disconnection

Imran_ruckus — Mon, 09 Jun 2025 17:21:55 GMT

Hi @Jsphtn8

Greetings!!!

Thank you for your recent correspondence and update.

From the pictures you shared, I see that the light status of your RUCKUS ICX-7150-C12P Switch and Access Points are in normal state.

However, we may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: R510 Constant Disconnection

Jsphtn8 — Mon, 09 Jun 2025 17:36:55 GMT

Is it okay to post the results here?

Re: R510 Constant Disconnection

Imran_ruckus — Mon, 09 Jun 2025 17:42:58 GMT

Hi @Jsphtn8

Thank you for your response.

Please feel free to share the command outputs here directly.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: R510 Constant Disconnection

Jsphtn8 — Mon, 09 Jun 2025 17:56:23 GMT

telnet@ICX7150-C12 Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12 Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Mar 29 2019 at 07:49:50 labeled as SPS08090a
(28596244 bytes) from Primary SPS08090a.bin (Non-UFI)
SW: Version 08.0.90aT211
Compressed Primary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3846Q07E
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 1066 day(s) 18 minute(s) 10 second(s)
The system started at 15:30:01 GMT+00 Sat Jan 01 2000

The system : started=cold start

======================================================================================
=============== WARNING: FI image is not booted from UFI!!! ===============
====== Please download UFI image and reboot the system for full functionality ======
======================================================================================
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 28596244, Version:08.0.90aT211 (SPS08090a.bin)
Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compressed Sec Boot Code size = 786944, Version:10.1.14T225 (mnz10114)
Code Flash Free Space = 1262403584
telnet@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 77800 mWatts.

Power Allocations: Requests Honored 62647 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On On 3300 15400 802.3af Class 3 3 n/a
1/1/2 On On 3500 15400 802.3af Class 3 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On On 3700 15400 802.3af Class 3 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Non-PD 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Non-PD 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Non-PD 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 10500 46200

telnet@ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.1 Build 002

Hardware
Version
----------------
V2R4

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
12 0 3 9 0 5 0

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 12 10.500 W 46.200 W

telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#
telnet@ICX7150-C12 Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 c0c5.2095.1413
1/1/2 Up Forward Full 1G None No 1 0 c0c5.2095.1414
1/1/3 Down None None None None No 1 0 c0c5.2095.1415
1/1/4 Up Forward Full 1G None No 1 0 c0c5.2095.1416
1/1/5 Down None None None None No 1 0 c0c5.2095.1417
1/1/6 Up Forward Full 1G None No 1 0 c0c5.2095.1418
1/1/7 Down None None None None No 1 0 c0c5.2095.1419
1/1/8 Up Forward Full 100M None No 1 0 c0c5.2095.141a
1/1/9 Down None None None None No 1 0 c0c5.2095.141b
1/1/10 Up Forward Full 100M None No 1 0 c0c5.2095.141c
1/1/11 Down None None None None No 1 0 c0c5.2095.141d
1/1/12 Up Forward Full 100M None No 1 0 c0c5.2095.141e
1/2/1 Down None None None None No 1 0 c0c5.2095.1420
1/2/2 Down None None None None No 1 0 c0c5.2095.1421
1/3/1 Down None None None None No 1 0 c0c5.2095.1422
1/3/2 Down None None None None No 1 0 c0c5.2095.1423
mgmt1 Down None None None None No None 0 c0c5.2095.1413
telnet@ICX7150-C12 Switch#

Re: R510 Constant Disconnection

Imran_ruckus — Mon, 09 Jun 2025 18:08:13 GMT

Hi @Jsphtn8

Thank you for your communication. We greatly appreciate your continued engagement.

The output seems normal, however, your Switch is on a non-UFI old version.

Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for MAC: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

If you don't know your Switch login username and password, please reset them using the commands below:

enable

configure terminal

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 Constant Disconnection

Jsphtn8 — Mon, 09 Jun 2025 18:58:44 GMT

I have updated the version. What is the next step? Is this a switch issue and not AP?

Re: R510 Constant Disconnection

Imran_ruckus — Mon, 09 Jun 2025 19:15:13 GMT

Hi @Jsphtn8

Greetings.

Thank you for your response and update.

The issue may originate with either the switch or the access points. After you upgrade the switch, please let me know whether Internet stability has improved.

Additionally, you can also upgrade the access points. For detailed instructions, please see the RUCKUS Lennar Knowledge Base article at:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

If you have any questions, please let me know.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: R510 Constant Disconnection

Jsphtn8 — Mon, 09 Jun 2025 20:47:03 GMT

Is upgrading the access point the same when I upgrade the firmware on the unleashed app?

Re: R510 Constant Disconnection

Imran_ruckus — Mon, 09 Jun 2025 21:00:23 GMT

Hi @Jsphtn8

Thank you for your response.

Yes, that is the correct firmware name. However, I recommend performing the upgrade from a laptop web browser rather than the Unleashed mobile app, as we have observed occasional glitches when upgrading via the app.

If you have any questions, please let me know.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: R510 Constant Disconnection

Jsphtn8 — Mon, 09 Jun 2025 22:47:37 GMT

My APs are on the latest firmware as well which is 200.15. I experienced a couple of drops this afternoon after the upgrades. When I look at the uptime on my AP's 1 of them which is the Root is 16mins so it definitely dropped.

Re: R510 Constant Disconnection

Imran_ruckus — Tue, 10 Jun 2025 13:27:23 GMT

Hi @Jsphtn8

Greetings!!

Thank you for your response and the update.

Could you please share the name of your Internet Service Provider (ISP) vendor?

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: R510 Constant Disconnection

Jsphtn8 — Tue, 10 Jun 2025 15:18:58 GMT

Its ATT&T Fiber.

Re: R510 Constant Disconnection

Imran_ruckus — Tue, 10 Jun 2025 16:47:17 GMT

Hi @Jsphtn8

Thank you for your response and the information.

Could you please login to your AT&T account and share a screenshot showing the information highlighted in the below screenshot?

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: R510 Constant Disconnection

Jsphtn8 — Wed, 11 Jun 2025 06:26:44 GMT

here you go:

Re: R510 Constant Disconnection

Imran_ruckus — Wed, 11 Jun 2025 12:32:30 GMT

Hi @Jsphtn8

Greetings!

Thank you for your response and the update.

The AT&T settings appear to be in order. At this stage, I recommend performing a factory reset of your Access Points.

You can refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on how to complete the factory reset process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please feel free to reach out if you require any assistance during the process.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: R510 Constant Disconnection

Imran_ruckus — Fri, 13 Jun 2025 15:44:06 GMT

Hi @Jsphtn8

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support