topic Re: Help with Lennar 510s in RUCKUS Support for Lennar Homes

Help with Lennar 510s

Andrea — Sat, 31 May 2025 15:59:48 GMT

Hi,

I purchased a Lennar home. The previous owner left the ruckus boxes but did not provide any information on how the smart home works. I called Lennar and they said they no longer deal with this? I have 2 Ruckus Unleashed 510 series, one per floor on the ceilings. My AT&T fiber comes in downstairs and there is a box on the wall upstairs with the Ruckus main hub. When I moved in, the box downstairs had a couple of wires (ethernet) but they recently replaced my modem and removed that box and replaced it with a wall plate with one fiber wire that connects to the BWG 320 modem. On the main Ruckus box upstairs, there are 2 lines labeled WAP that are connected (light beside upstairs WAP is green, no light by downstairs) as well as a line labeled Ethernet from AT&T (no light showing?). There are 3 other lines connected (showing green) labeled Samsung hub, Lutron Bridge, and Kevo Bridge. The only lights showing on the 510s upstairs and downstairs are power and ctl (blinking). I installed the app but it doesn’t “see” a ruckus device. I downloaded the Fing app but it doesn’t show a Ruckus device. I tried to logon to the website recommended to locate the AP address but it said server not working. Help? I have no idea how to connect the two 510s? When they switched the box downstairs, did it disconnect the ethernet to the main ruckus box upstairs?

Re: Help with Lennar 510s

Andrea — Sat, 31 May 2025 16:13:22 GMT

I should add that my setup is not like the pictures provided in the “Lennar Setup”. My BGW 320 is located downstairs rather than in the wall box upstairs with the “Switch”. There is no label with an admin password or other sign in information anywhere.

Re: Help with Lennar 510s

pinky_ruckus — Mon, 02 Jun 2025 14:28:56 GMT

Hello @Andrea ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have recently purchased Lennar Home and needs assistance in setting up Ruckus network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Help with Lennar 510s

Andrea — Mon, 02 Jun 2025 20:31:21 GMT

I have read the instruction manual provided in the link. First, the Ruckus Switch. On the device, I have a solid green light for the member ID status, the system status, and power. No other lights are showing on the switch. Does this indicate that it is connected to the internet? (The POE light is not on). The problem could be that when they installed the fiber box recently, they disconnected the ethernet. If this is the case then I’m not sure the problem can be solved since my router/modem box is downstairs and the Ruckus switch is upstairs. I could take the Switch downstairs and plug it into my modem/router but the AP connections (wires that plug into the Switch to connect the APs) are located upstairs.

Re: Help with Lennar 510s

pinky_ruckus — Mon, 02 Jun 2025 21:01:34 GMT

Hello @Andrea ,

Thank you for the response.

The ethernet cable and the Access points should be connected to one of the 12 ports on the Switch.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Also please confirm it the ethernet cable is plugged to one of the 12 ports in the Switch?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Help with Lennar 510s

Andrea — Tue, 03 Jun 2025 03:34:35 GMT

I’m not sure how to share a picture - I don’t see a way to upload a picture? I can confirm that the ethernet cable and both access points are plugged into one of the 12 ports. Is there a way to upload or email you a picture?

Re: Help with Lennar 510s

Andrea — Tue, 03 Jun 2025 03:36:48 GMT

Re: Help with Lennar 510s

pinky_ruckus — Tue, 03 Jun 2025 14:14:33 GMT

Hello @Andrea ,

Thank you for the response.

From the picture you shared, I see that the connections and the lights on the Switch looks normal.

Also, we would need to check few configurations of the switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Help with Lennar 510s

Andrea — Tue, 03 Jun 2025 19:57:23 GMT

I ran Fing on my iphone and LanScan on my mac. Results are below and I don’t see anything that could be the Ruckus Switch?

Re: Help with Lennar 510s

pinky_ruckus — Tue, 03 Jun 2025 20:50:20 GMT

Hello @Andrea ,

Thank you for the response.

From the response you shared, I understand that the Switch IP address details are not available or the Switch with Brocade Communications or Ruckus Wireless is not visible under the LanScan results.

Also, could you please confirm if you have access to a Windows laptop?

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Once you have access to CLI, please follow the commands mentioned in the previous post and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Help with Lennar 510s

Andrea — Wed, 04 Jun 2025 16:04:57 GMT

I don’t have access to Windows but can check on borrowing a computer with access.

Re: Help with Lennar 510s

pinky_ruckus — Wed, 04 Jun 2025 17:21:07 GMT

Hello @Andrea ,

Thank you for the response.

We really appreciate you arranging a Windows laptop in troubleshooting the issue.

Please let us know once you have access, and we’ll be happy to proceed from there.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Help with Lennar 510s

pinky_ruckus — Wed, 04 Jun 2025 17:42:40 GMT

Hello @Andrea ,

Thank you!!!

We would request you to access CLI through console cable once you have access to Windows laptop.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Help with Lennar 510s

pinky_ruckus — Mon, 09 Jun 2025 13:58:48 GMT

Hello @Andrea ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Help with Lennar 510s

pinky_ruckus — Wed, 11 Jun 2025 16:11:27 GMT

Hello @Andrea ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Help with Lennar 510s

pinky_ruckus — Mon, 16 Jun 2025 15:42:15 GMT

Hi @Andrea ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: Help with Lennar 510s

Andrea — Mon, 16 Jun 2025 16:17:50 GMT

Hi,

I’ve borrowed a computer with windows and purchased a cord to connect to the Ruckus so I will try to connect later this afternoon.

Re: Help with Lennar 510s

pinky_ruckus — Mon, 16 Jun 2025 16:33:20 GMT

Hello @Andrea ,

Thank you for the response.

Kindly update us once you are able to connect and share the output of the commands shared in the previous post.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Help with Lennar 510s

Andrea — Tue, 17 Jun 2025 13:08:55 GMT

I think I have the wrong cable? I purchased a type C to RJ45 but I’m using a Mac with Windows?

Re: Help with Lennar 510s

pinky_ruckus — Tue, 17 Jun 2025 14:03:19 GMT

Hello @Andrea ,

Thank you for the response.

The cable should be a type C to USB connector as shown in the below figure

Could you please share a picture of the cable connections between Switch and laptop?

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community