topic Re: ICX-7150-C12P Switch suddenly stopped working, no power, no connection in RUCKUS Support for Lennar Homes

ICX-7150-C12P Switch suddenly stopped working, no power, no connection

EchoPine87 — Thu, 05 Jun 2025 20:48:56 GMT

Hi all,

Similar to another recent report I saw here.

Since last night, our Ruckus switch has stopped working, it no longer powers the APs, hardwired Ring Doorbell, Smart Hub, or Kevo lock. The device won’t power on at all. I’ve tried rebooting it, plugging it into different working outlets, but nothing works. We haven’t had any power outages or surges in the house nor in the area.

The only thing I notice is a single green flash on the panel when it’s first plugged in, then nothing. Same behavior every time I try. This unit came with our Lennar home, purchased in 2018, and it’s been working fine until now.

Any suggestions on what to do next? Is it time for a replacement? Thanks!

Re: ICX-7150-C12P Switch suddenly stopped working, no power, no connection

pinky_ruckus — Thu, 05 Jun 2025 21:25:39 GMT

Hi @EchoPine87 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus Switch is not turning on even after performing a reset.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX-7150-C12P Switch suddenly stopped working, no power, no connection

EchoPine87 — Thu, 05 Jun 2025 22:14:21 GMT

Hi Pinky,

Thanks for following up, I have uploaded the video to the above provided link. Please kindly check.

Best regards

Re: ICX-7150-C12P Switch suddenly stopped working, no power, no connection

pinky_ruckus — Fri, 06 Jun 2025 16:45:55 GMT

Hello @EchoPine87 ,

Thank you for sharing the information on a private chat.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX-7150-C12P Switch suddenly stopped working, no power, no connection

EchoPine87 — Fri, 06 Jun 2025 17:49:40 GMT

Thanks a ton, I've forwarded the link to the support team for next step.

Best regards,

Re: ICX-7150-C12P Switch suddenly stopped working, no power, no connection

pinky_ruckus — Fri, 06 Jun 2025 19:27:52 GMT

Hello @EchoPine87 ,

Thank you for the response.

We are glad that the replacement was taken care of by the team.

Please let us know if you have any queries in this regard.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community