topic Re: Router CTL and Pwr blinking in RUCKUS Support for Lennar Homes

Router CTL and Pwr blinking

alpogi2dmax — Sat, 24 May 2025 18:17:00 GMT

My Ruckus ICX 8150 is now working but the extenders seem not. The CTL and Pwr lights are blinking.

Re: Router CTL and Pwr blinking

pinky_ruckus — Mon, 26 May 2025 14:02:42 GMT

Hi @alpogi2dmax ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS APs are not working.

Could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started this issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Router CTL and Pwr blinking

alpogi2dmax — Wed, 28 May 2025 02:50:28 GMT

Hi,

There was an outage but it took a while for us to fix the ICP 7150. Now the boxes are the ones not working since there areas in our home that have no or weak internet. One box has blinking ctl and pwr. The other has a steady ctl light but blinking pwr.

Re: Router CTL and Pwr blinking

alpogi2dmax — Wed, 28 May 2025 02:52:13 GMT

Re: Router CTL and Pwr blinking

Imran_ruckus — Wed, 28 May 2025 14:05:39 GMT

Hi @alpogi2dmax

Greetings!!!

Thank you for your response and the update.

Based on the picture you shared, it appears that the black cable from your Internet Service Provider’s (ISP) router is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP router by unplugging and plugging it back into the power outlet. Once done, check your internet connection.

Please let me know how it goes, and feel free to reach out if further assistance is needed.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Router CTL and Pwr blinking

Imran_ruckus — Fri, 30 May 2025 12:36:11 GMT

Hi @alpogi2dmax

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Router CTL and Pwr blinking

alpogi2dmax — Mon, 02 Jun 2025 04:07:20 GMT

I just want to confirm. They yellow cable is from my isp router. I should connect that to the 1-12 ports in the screenshot? I thought the 12 ports are for the access points? Please advise.

Re: Router CTL and Pwr blinking

alpogi2dmax — Mon, 02 Jun 2025 04:09:33 GMT

Re: Router CTL and Pwr blinking

Imran_ruckus — Mon, 02 Jun 2025 12:28:24 GMT

Hi @alpogi2dmax

Greetings!!!

Thank you for your response.

Yes, the Yellow cable from the ISP Router must be connected to one of the 1-12 ports on the RUCKUS ICX-7150-C12P Switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP router by unplugging and plugging it back into the power outlet. Once done, check your internet connection.

Please let me know how it goes, and feel free to reach out if further assistance is needed.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Router CTL and Pwr blinking

alpogi2dmax — Mon, 02 Jun 2025 13:08:10 GMT

I have yellow lights in the 2.4g and 5g. Is that expected?

Re: Router CTL and Pwr blinking

Imran_ruckus — Mon, 02 Jun 2025 13:11:29 GMT

Hi @alpogi2dmax

Greetings!!!

Thank you for the response and the update.

Yes, the amber lights on the 2.4 GHz and 5 GHz radios indicate normal behavior.

When the 2.4 GHz and 5 GHz LEDs are amber, it signifies that the radios are active and functioning correctly, but no clients or devices are currently connected. Once a device connects to either the 2.4 GHz or 5 GHz radio, the corresponding LED will turn green to reflect active connectivity.

For more detailed information regarding the LED status indicators on the RUCKUS R510 Access Point, please refer to the following documentation:
https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Router CTL and Pwr blinking

alpogi2dmax — Mon, 02 Jun 2025 16:57:37 GMT

It has been 3 hours and the light is still amber. What should I do now?

Re: Router CTL and Pwr blinking

Imran_ruckus — Mon, 02 Jun 2025 17:02:08 GMT

Hi @alpogi2dmax

Thank you for the response and the update.

Could you please let me know if you can see and connect to the Wi-Fi network from your RUCKUS Access Points?

As mentioned in my previous post, when the 2.4 GHz and 5 GHz LEDs are amber, it signifies that the radios are active and functioning correctly, but no clients or devices are currently connected. Once a device connects to either the 2.4 GHz or 5 GHz Wi-Fi radio network, the corresponding LED will turn green to reflect active connectivity.

Please let me know how it goes.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Router CTL and Pwr blinking

alpogi2dmax — Mon, 02 Jun 2025 23:13:22 GMT

This is what I see. I assume the two blue cables are the AP connection.

Re: Router CTL and Pwr blinking

alpogi2dmax — Tue, 03 Jun 2025 01:35:47 GMT

I reset my AP. I had one as master. It now has a green light for the 5g. I’ve reset the other one but it still has an amber light for both 5g and 2.4g.

Re: Router CTL and Pwr blinking

alpogi2dmax — Tue, 03 Jun 2025 01:38:28 GMT

Re: Router CTL and Pwr blinking

Imran_ruckus — Tue, 03 Jun 2025 12:35:49 GMT

Hi @alpogi2dmax

Greetings!

Thank you for your response and the update.

Could you please confirm whether you are able to connect to the Wi-Fi network via the RUCKUS devices and if the connection is functioning properly? If the network is working as expected, you can disregard the LED indicators only the access point (AP) closest to the connected device will display a green light on 2.4 or 5GHz.

Feel free to reach out if you have any questions or need further assistance.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Router CTL and Pwr blinking

Imran_ruckus — Thu, 05 Jun 2025 12:19:50 GMT

Hi @alpogi2dmax

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status. Let me know if you have any queries in this regard.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Router CTL and Pwr blinking

Imran_ruckus — Mon, 09 Jun 2025 13:15:00 GMT

Hi @alpogi2dmax

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Router CTL and Pwr blinking

Imran_ruckus — Wed, 11 Jun 2025 12:42:52 GMT

Hi @alpogi2dmax

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community