topic Re: After latest R550 unleashed upgrade this morning, cannot connect to AP in RUCKUS Support for Lennar Homes

After latest R550 unleashed upgrade this morning, cannot connect to AP

StefC — Sat, 31 May 2025 21:12:44 GMT

I have three R550 AP's connected PoE to the switch, and the network has been running fine for months. Ruckus unleashed this morning stated that an upgrade was required. I have done an upgrade multiple times before. The first two APs upgraded fine (green ticks) and the standard message said master AP is rebooting. I had no error messages, but could not connect the wireless network afterwards. As such, I also can't log into Ruckus Unleashed as I am not on the network. I can log on as admin by pointing at the ip address of the master through a browser. All APs show the same version sion 200.18.7.1.302

The wifi on my router still connects to the internet fine - its just the Ruckus aps around the house that have stopped working since the upgrade

How can I get my network back please (I wish I hadn't obeyed the upgrade message now 😉 Many thanks in advance for your help.

Re: After latest R550 unleashed upgrade this morning, cannot connect to AP

Imran_ruckus — Mon, 02 Jun 2025 16:21:35 GMT

Hi @StefC
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: After latest R550 unleashed upgrade this morning, cannot connect to AP

Imran_ruckus — Mon, 02 Jun 2025 21:02:28 GMT

Hi @StefC

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

Kindly refer to your other post that you have raised. Below is the link.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/R550-not-accessible-after-upgrade-to-version-200-18-7-1-302/m-p/106143#M16192

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: After latest R550 unleashed upgrade this morning, cannot connect to AP

StefC — Tue, 03 Jun 2025 05:35:37 GMT

Hi Imran,
Thank you very much for your response. I believe my most recent unleashed upgrade might have corrupted the system somehow. I ended up resetting both member APs to factory settings, then reset the master to factory settings and reconfigured the master. All is now working again.
Thank you again for picking up on this.
Best wishes,
Stef

Re: After latest R550 unleashed upgrade this morning, cannot connect to AP

Imran_ruckus — Tue, 03 Jun 2025 12:38:55 GMT

Hi @StefC

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.