topic Re: Switch and access point issues in RUCKUS Support for Lennar Homes

Switch and access point issues

temitch001 — Sat, 24 May 2025 17:27:38 GMT

I'm having issues with my switch (ICX-7150-C12P) and 2 AP (R510). I've read all the articles and completed system resets from the switch and the primary AP. I've walked through the steps for Configure.Me and the setup was complete, but it doesn't show my wifi info for the available networks. The dashboard has an error message for the internet connection. Please help.

Re: Switch and access point issues

pinky_ruckus — Mon, 26 May 2025 18:00:57 GMT

Hello @temitch001 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing issues with your Ruckus system.

Could you please confirm if you have connected the Access point to the Ruckus Switch?

Also, please confirm if the ISP ethernet cable is connected to one of the 12 ports on the Switch.

From the screenshot you shared, I see that the Access point is not connected to the ISP Internet.

As it is not connected to the ISP internet, they are not receiving the IP address from ISP DNS server.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Switch and access point issues

temitch001 — Wed, 28 May 2025 00:17:53 GMT

Yes, the APs are connected to the switch, as well as the ISP. All 3 are connected to one of the 12 ports within the switch. My APs light have now updated. (see attachments) My wifi name now shows up under available networks. When I select the network, I get a connection failed message or can't connect to IP address.

No light under CTL

Re: Switch and access point issues

pinky_ruckus — Fri, 30 May 2025 14:40:41 GMT

Hi @temitch001 ,

Thank you for the response.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the AP IP Address OR https://unleashed.ruckuswireless.com/ ?

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you see the above dashboard, please try to use the default combination credentials as mentioned below.

Once you login to the Unleashed dashboard, we recommend creating a new WLAN and reconnecting the devices to the new network.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wireless-LAN-WLAN-Service-Set/ta-p/101742

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Switch and access point issues

pinky_ruckus — Mon, 02 Jun 2025 14:24:32 GMT

Hello @temitch001 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch and access point issues

temitch001 — Tue, 03 Jun 2025 02:05:43 GMT

Hello, unfortunately this did not work. I'm still unable to connect to the internet or find my IP address. My AP lights were flashing yesterday, now they're the same as the pictures above on 5/27. Not sure where to go from here.

Re: Switch and access point issues

pinky_ruckus — Tue, 03 Jun 2025 14:23:01 GMT

Hello @temitch001 ,

Thank you for the response.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Switch and access point issues

temitch001 — Wed, 04 Jun 2025 00:57:05 GMT

Sure. It's the same as before.

Re: Switch and access point issues

temitch001 — Wed, 04 Jun 2025 01:03:48 GMT

Here the full picture. I'm still unable to connect.

Re: Switch and access point issues

pinky_ruckus — Wed, 04 Jun 2025 13:58:33 GMT

Hello @temitch001 ,

Thank you for the response.

Please confirm if you have performed a factory reset on the AP and tried to create a new Wi-Fi network.

Could you please share a screenshot of the point where you are getting stuck ?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Switch and access point issues

temitch001 — Fri, 06 Jun 2025 00:58:27 GMT

I've done a factory reset and still unable to connect to the wifi. The Power light on the AP is flashing green. The CTL has a fast-blinking green light. Here's what I see on the dashboard. I'm unable to see the network name I created. This is all under Configure-Me. dashboard

Re: Switch and access point issues

pinky_ruckus — Fri, 06 Jun 2025 17:00:17 GMT

Hello @temitch001 ,

Thank you for the response.

Please note, that flashing CTL lights on the Access points is a normal behavior.

Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unupleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Could you please unplug the ethernet cable of the Access Point and plug it into any 1 in-12 ports (as highlighted in the below screenshot) of the RUCKUS ICX-7150-C12P Switch?

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch and access point issues

temitch001 — Sat, 07 Jun 2025 23:52:03 GMT

It's still not working. Same error message as before. I'm unable to connect and unable to locate an IP address.

Re: Switch and access point issues

pinky_ruckus — Mon, 09 Jun 2025 14:14:50 GMT

test

Re: Switch and access point issues

pinky_ruckus — Wed, 11 Jun 2025 16:15:34 GMT

Hello @temitch001 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch and access point issues

temitch001 — Thu, 12 Jun 2025 17:56:23 GMT

Yes, it's still not working.