topic Re: Ruckus icx 7150-c12 won't connect to router after a short loss of power in RUCKUS Support for Lennar Homes

Ruckus icx 7150-c12 won't connect to router after a short loss of power

Brian_13 — Fri, 30 May 2025 00:30:39 GMT

The power to the unit was interrupted for about 5 minutes When it came back on everything else besides the switch reconnected

Things I have already tried

1. Power cycle unit

2. Reset unit

3. Reboot router

Re: Ruckus icx 7150-c12 won't connect to router after a short loss of power

pinky_ruckus — Fri, 30 May 2025 13:09:12 GMT

Hi @Brian_13,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working after the power outage.

Could you please let us know the answers to the below queries to assist you better?

1) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus icx 7150-c12 won't connect to router after a short loss of power

Brian_13 — Fri, 30 May 2025 15:26:32 GMT

PWR light is solid green

SYST light is solid orange

Have 2 access points, both have no lights on

Have tried the hard reset procedure about 20 times and it made no differenc

Re: Ruckus icx 7150-c12 won't connect to router after a short loss of power

pinky_ruckus — Fri, 30 May 2025 15:35:09 GMT

Hi @Brian_13 ,

Thank you for the response.

From the pictures you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus icx 7150-c12 won't connect to router after a short loss of power

Brian_13 — Fri, 30 May 2025 16:55:43 GMT

Followed the instructions but nothing has changed Lights are still the same (SYST is solid orange PWR is solid green) Access points have no lights

What is the next step?

Re: Ruckus icx 7150-c12 won't connect to router after a short loss of power

pinky_ruckus — Fri, 30 May 2025 18:14:33 GMT

Hello @Brian_13 ,

Thank you for the response.

I understand that you have followed the steps online and still stuck in boot mode.

May I please know if you have performed reset on Switch multiple times and if the reset still doesn’t work, could you please mention the point where you are getting stuck during Software recovery.. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards, Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus icx 7150-c12 won't connect to router after a short loss of power

Brian_13 — Fri, 30 May 2025 19:17:05 GMT

My neighbor did the software (boot file) reinstall for me because I do not have a pc computer (only android devices) but he said there seemed to be a communication issue Something about not being able to find the comm ports (I'm not technical but he very much is)

Re: Ruckus icx 7150-c12 won't connect to router after a short loss of power

pinky_ruckus — Fri, 30 May 2025 20:00:06 GMT

Hello @Brian_13 ,

Thank you for the response.

Could you please share a screenshot of the error message or the point where you are getting stuck?

Once we have the screenshot, we would be able to assist you further.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus icx 7150-c12 won't connect to router after a short loss of power

Brian_13 — Fri, 30 May 2025 20:10:49 GMT

I don't have any screenshots, like I already said, my neighbor came over and did it and when it didn't work, he left He said it was a communication issue, something about the port being bad so it wouldn't connect Can you help me or not

Re: Ruckus icx 7150-c12 won't connect to router after a short loss of power

pinky_ruckus — Fri, 30 May 2025 20:35:58 GMT

Hello @Brian_13 ,

Thank you for the response.

I understand that you are getting stuck while performing the software recovery.

I would request you to please share the cable connection between the Switch and the laptop while performing software recovery. (Please see the below picture as reference)

Also, please share the screenshot of the COM port details. COM port details should be with the silicon lab name in the device manager.

I would request you to please check if both the drivers are installed as per the software recovery article.

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

Also, please wait for few minutes and check if boot> prompt is visible.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus icx 7150-c12 won't connect to router after a short loss of power

Brian_13 — Sat, 31 May 2025 04:07:45 GMT

None of this is working and I've spent more time on this than it's worth My time is too valuable to me So either RMA this unit or let me know that this has been nothing more than me wasting my time and I guess I'll go buy a new switch

Re: Ruckus icx 7150-c12 won't connect to router after a short loss of power

pinky_ruckus — Mon, 02 Jun 2025 14:54:49 GMT

Hello @Brian_13 ,

Thank you for the response.

To assist you further with the software recovery process, we kindly request the following information:

A screenshot of the error message encountered during the software recovery.

A clear picture of the cable connections used for the recovery setup.

These details are essential for us to accurately diagnose the issue. Without this information, we will not be able to proceed with further troubleshooting.

We appreciate your cooperation and look forward to resolving this for you as soon as possible.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus icx 7150-c12 won't connect to router after a short loss of power

pinky_ruckus — Thu, 05 Jun 2025 18:27:36 GMT

Hello @Brian_13 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus icx 7150-c12 won't connect to router after a short loss of power

pinky_ruckus — Mon, 09 Jun 2025 13:59:31 GMT

Hello @Brian_13 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus icx 7150-c12 won't connect to router after a short loss of power

pinky_ruckus — Wed, 11 Jun 2025 16:13:18 GMT

Hi @Brian_13 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community