topic Re: Unable to get AP to connect to Ruckus in RUCKUS Support for Lennar Homes

Unable to get AP to connect to Ruckus

yng2019 — Mon, 26 May 2025 02:58:03 GMT

Hello! We've been living in our Lennar home for more than 5.5 years. Unfortunately, just last week the internet dropped and we were unable to locate the WIFI for our home. There were no power outages recently and nothing of concern lately that could have tripped the Ruckus.

We checked the Ruckus switch and based on all the forms I read, there were no issues with lights by the ports (Syst and Pwr lights are solid green as well as the lights next to the two AP ports).

We noticed the 2 APs itself had flashing power lights and either a solid or flashing CTL light. After doing numerous restarts to the power cord connected to the Ruckus we are still not able to connect to the WIFI. I've been reading a lot of the forums and previous posts and have attempted many different things but cannot figure out the issue.

(Please note both of these AP photos are of the same AP. The second AP has flashing green lights for both the Pwr and the CTRL lights, which are not shown).

1) I am unable to scan for my Ruckus' IP address. I have installed the Advanced IP Scanner and cannot locate any Ruckus devices. Even did restarts to the Ruckus to see if it would catch, but it made no difference.

2) Thought it was the PoE's not On and working so I connected to the Command Line through USB-C and was able to see that all of the ports were "On".

3) Have done numerous resets on the Ruckus itself and followed the instructions to hold the reset button waiting for all lights to flash and let it do it's thing.

Unfortunately, none of these things have helped us in reconnecting the Ruckus to the APs. Please help!

Re: Unable to get AP to connect to Ruckus

Imran_ruckus — Mon, 26 May 2025 12:48:45 GMT

Hi @yng2019

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the Wi-Fi network via RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

To assist you further, could you please follow these steps:
1. Disconnect the Ethernet cables from the Access Points and the Internet Service Provider’s (ISP) Router that is currently connected to the RUCKUS ICX-7150-C12P switch port.
2. Reconnect the Ethernet cables to the other available 1-in-12 ports, as highlighted in the screenshot below. (Refer to the screenshot below)

After making this change, please observe the behavior of the Wi-Fi and AP if it works and let me know the results.

If that doesn’t work, please share with me the Command Line output of the mentioned commands.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power detail
show interface brief

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unable to get AP to connect to Ruckus

yng2019 — Mon, 26 May 2025 15:40:59 GMT

Appreciate your quick response.

Switching the ports did not help. The two AP ethernets are solid green in the new port locations. The only difference is that the yellow light next to the ISP before is now flashing green in the new location.

Here are the screens after each command above:

show version:

show flash:

show inline power detail:

show interface brief:

Re: Unable to get AP to connect to Ruckus

Imran_ruckus — Mon, 26 May 2025 18:06:39 GMT

Hi @yng2019

Thank you for your response and the update.

Could you please confirm whether your Internet Service Provider (ISP) connection is working properly? You can verify this by connecting to your local ISP router either via Wi-Fi or directly through an Ethernet cable to a laptop or PC.

If the ISP connection is functioning as expected, please test the wired internet connection using a wired Ethernet cable between the RUCKUS switch and your laptop. Kindly refer to the screenshot below for guidance.

Let me know the outcome when you have a chance.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unable to get AP to connect to Ruckus

yng2019 — Tue, 27 May 2025 19:12:37 GMT

Connecting to the local router directly does work whether through WIFI or ethernet to router.

When connecting the laptop with the ethernet cord to the RUCKUS switch, there is no internet connection. The light on the RUCKUS switch port is solid green.

Re: Unable to get AP to connect to Ruckus

Imran_ruckus — Tue, 27 May 2025 20:58:11 GMT

Hi @yng2019

Greetings!
Thank you for your response and the update.

Please accept our apologies for any inconvenience caused.

Upon reviewing the details, I noticed that your switch is currently running an older non-UFI version (08070c), as shown in the screenshot below.

We recommend upgrading your switch to a supported version for improved performance and compatibility. You can follow the step-by-step instructions outlined in the RUCKUS Lennar Knowledge Base article linked below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Important: Since you have access to the CLI, we recommend using Option 1 (TFTP method) for greater control and flexibility during the upgrade.

If you need any assistance at any point in the process, please don’t hesitate to reach out.

Thank you again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unable to get AP to connect to Ruckus

yng2019 — Wed, 28 May 2025 17:47:43 GMT

I have gone through the steps to download all of the required softwares in the link you provided. However, I am back at square one of not being able to locate the IP address of the switch. After googling, I was able to find the command and it shows no IP address found:

Please let us know what the next step is in getting this figured out. This has taken many days to try to fix with no resolution.

Re: Unable to get AP to connect to Ruckus

Imran_ruckus — Wed, 28 May 2025 17:53:42 GMT

Hi @yng2019

Greetings!

Thank you for your response and the update.

Kindly verify the IP address for the TFTP server using Command Prompt instead of the PuTTY CLI.

Please refer to section F) Setting up TFTP server for upgrade, specifically points 1, 2, and 3 in the following guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-upgrade-the-RUCKUS-ICX-7150-C12P-Switch-using-TFTP-Server/td-p/47187

Let me know how it goes.

Thank you once again. We truly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unable to get AP to connect to Ruckus

yng2019 — Wed, 28 May 2025 20:40:44 GMT

Hi, the command prompt was not locating the IP address. None of the MAC addresses matched the one on the switch.

Only went back to CLI to see if there were any other way, to no success.

Re: Unable to get AP to connect to Ruckus

Imran_ruckus — Wed, 28 May 2025 20:59:41 GMT

Hi @yng2019

Thank you for your response and the update.

Here, there is no requirement for the IP address of the switch or its MAC address.

Again, kindly refer to Section F) Setting up TFTP server for upgrade, specifically points 1, 2, and 3 in the guide below:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-upgrade-the-RUCKUS-ICX-7150-C12P-Switch-using-TFTP-Server/td-p/47187

Please let us know how it goes.

Thank you once again. We truly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unable to get AP to connect to Ruckus

yng2019 — Thu, 29 May 2025 18:28:54 GMT

As instructed to skip steps to section F.

While using TFTP and PutTy under Com3 link, I am getting an error message after typing the first command from section G:

The screens do not match to what is shown in the guidelines. Nothing loads after that.

Re: Unable to get AP to connect to Ruckus

Imran_ruckus — Thu, 29 May 2025 18:37:11 GMT

Hi @yng2019

Greetings!

Thank you for your response and the update.

Could you please try selecting a different IP address from the 'Server Interface' drop-down menu and use the same in the command? Kindly refer to the screenshot below for guidance.

Please let me know the outcome.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unable to get AP to connect to Ruckus

Imran_ruckus — Mon, 02 Jun 2025 13:07:43 GMT

Hi @yng2019

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unable to get AP to connect to Ruckus

yng2019 — Tue, 03 Jun 2025 21:50:05 GMT

Hi,

I have tried numerous of the other server interfaces and still no progress with same issue:

Re: Unable to get AP to connect to Ruckus

sfbravo8 — Wed, 04 Jun 2025 13:42:23 GMT

I'm having the same issue, but I can't even get the IP address. I've downloaded several apps to do the scan, but it's not finding the ruckus device. My lights are on my main device, but not my booster, I've reset the device, I've done all the steps provided for the scan to find the IP address, but my device is still not working.

Re: Unable to get AP to connect to Ruckus

Imran_ruckus — Wed, 04 Jun 2025 12:57:58 GMT

Hi @sfbravo8
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

As this post is raised by @yng2019 please raise a new post with the description of your issue on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unable to get AP to connect to Ruckus

Imran_ruckus — Wed, 11 Jun 2025 18:33:24 GMT

Hi @yng2019

Greetings of the day!

Thank you for sharing the requested information via PRIVATE CHAT.

Based on the troubleshooting performed, we found that your ICX-7150-C12P Switch is not receiving an IP address from the ISP Router. You checked the connections and accessed the device through console CLI and attempted a firmware upgrade as well as assigning a manual IP address. However, the issue persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please contact us via chat using the link provided below in this post. Kindly copy the URL/link of this post and paste it in the chat along with the serial number of your RUCKUS Switch when prompted.

Please refer to the example below screenshot for guidance on how to copy and share the required information:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support