topic switch login - none of the suggestions work - any new ideas? in RUCKUS Support for Lennar Homes

switch login - none of the suggestions work - any new ideas?

david_pace_qve2 — Tue, 27 May 2025 21:29:28 GMT

I"ve tried all the suggestions listed in other posts and even the login combo I thought it was changed to but nothing is working. I'm going directly to IP address to attempt to login. Please help.

Re: switch login - none of the suggestions work - any new ideas?

Imran_ruckus — Wed, 28 May 2025 12:25:23 GMT

Hi @david_pace_qve2

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are unable to log into the RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Once again, could you please refer to the below RUCKUS Lennar Knowledge Base self-help article and try to use the default credentials?

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username-Password-for-RUCKUS-ICX-7150-C12P/ta-p/105252

If that doesn’t work, please download the PuTTY application and try to log in to the CLI using the Switch IP Address via Telnet option. Refer to the below process.

Launch PuTTY from your laptop.

If you don’t have PuTTY installed, download it here:
PuTTY for Windows

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please let me know how that goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: switch login - none of the suggestions work - any new ideas?

david_pace_qve2 — Wed, 28 May 2025 18:30:13 GMT

I'm trying to log in at 192.168.1.69 and none of the passwords work. I can log in using putty on port 23.

How would logging to putty help me log in to the 192.168.1.69 site?

Re: switch login - none of the suggestions work - any new ideas?

david_pace_qve2 — Wed, 28 May 2025 18:33:18 GMT

and I don't have a sticker with login info on the wiring cabinet

Re: switch login - none of the suggestions work - any new ideas?

Imran_ruckus — Wed, 28 May 2025 19:23:15 GMT

Hi @david_pace_qve2

Thank you for the response and the update.

Accessing the CLI using Telnet does not require a username and password.

In the Telnet CLI, use the following commands to either modify the existing password or create a new username and password:

enable

configure terminal

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

After some time, try to use the new reset username/password.

Please let me know how it goes.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: switch login - none of the suggestions work - any new ideas?

david_pace_qve2 — Wed, 28 May 2025 20:12:42 GMT

ok, that did work. I now see this. is this correct?

Next issue, how to log in to Ruckus unleashed network? I now get an error when entering username. see below errors. When I choose 'Forgot Password' I get the user not confirmed error.

Re: switch login - none of the suggestions work - any new ideas?

david_pace_qve2 — Wed, 28 May 2025 20:16:04 GMT

where do I get the Unleashed ID?

Re: switch login - none of the suggestions work - any new ideas?

Imran_ruckus — Wed, 28 May 2025 21:00:03 GMT

Hi @david_pace_qve2

We appreciate the detailed information you have provided.

Please follow the mentioned steps to access Unleashed.
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the Unleashed dashboard below after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: switch login - none of the suggestions work - any new ideas?

Imran_ruckus — Fri, 30 May 2025 12:37:29 GMT

Hi @david_pace_qve2

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: switch login - none of the suggestions work - any new ideas?

Imran_ruckus — Mon, 02 Jun 2025 13:08:40 GMT

Hi @david_pace_qve2

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: switch login - none of the suggestions work - any new ideas?

david_pace_qve2 — Mon, 02 Jun 2025 13:14:51 GMT

I was able to reset the login/password and get logged in. But now I cannot get an Unleashed ID.

Re: switch login - none of the suggestions work - any new ideas?

david_pace_qve2 — Mon, 02 Jun 2025 13:22:31 GMT

I don't see one and I get an error message when I click generate.

Re: switch login - none of the suggestions work - any new ideas?

Imran_ruckus — Mon, 02 Jun 2025 13:58:16 GMT

Hi @david_pace_qve2

Greetings!

Thank you for your response and the update.

Please disregard the Unleashed ID, as it is intended for enterprise users and not applicable to homeowners. The Unleashed platform will continue to function as expected for Lennar homeowners.

Thank you once again for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: switch login - none of the suggestions work - any new ideas?

Imran_ruckus — Wed, 04 Jun 2025 13:09:03 GMT

Hi @david_pace_qve2

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue, or if you have any further queries.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: switch login - none of the suggestions work - any new ideas?

Imran_ruckus — Fri, 06 Jun 2025 12:40:14 GMT

Hi @david_pace_qve2

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: switch login - none of the suggestions work - any new ideas?

david_pace_qve2 — Fri, 06 Jun 2025 13:08:05 GMT

you can close

Re: switch login - none of the suggestions work - any new ideas?

Imran_ruckus — Fri, 06 Jun 2025 13:38:19 GMT

Hi @david_pace_qve2

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community, and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.