topic Re: Ruckus SW update is making Sonos speaker drop in RUCKUS Support for Lennar Homes

Ruckus SW update is making Sonos speaker drop

Satishk4 — Mon, 19 May 2025 18:27:33 GMT

My Sonos SL speakers are noy functioning well and dropping sound. On contacting Sonos support they advised me to talk to Ruckus support for lennar home to follow steps for technical resolution. Sonos says its a technical issue due to Ruckus upgrades

Re: Ruckus SW update is making Sonos speaker drop

Imran_ruckus — Mon, 19 May 2025 18:34:09 GMT

Hi @Satishk4

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with SONOS connected to the RUCKUS Wi-Fi.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To assist you with your RUCKUS Access Points, please provide the following details:

Log in to your Unleashed system from a laptop web browser using either:

The Master Access Point’s IP address, or

https://unleashed.ruckuswireless.com

Once logged in, please check the current firmware version and IP address of your Unleashed Access Points and share a screenshot of the dashboard.

Note: Make sure your laptop is connected to the RUCKUS Wi-Fi network while attempting access.

If you're unable to log in via the above link or do not know the IP address of your Access Point, please refer to the following guide to locate it:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once you find the IP address and access the Unleashed dashboard, you should see the interface shown in the screenshot below. Please attempt to log in and share the requested information.

With this information, we’ll be able to assist you further.

Feel free to reach out if you have any questions or need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus SW update is making Sonos speaker drop

Satishk4 — Tue, 20 May 2025 17:28:18 GMT

Unable to log in to ip address - I can't create Log in and Password as there is no option. I have login for Ruckus Wireless Support

But not for the ip address. Tried unleash app on iphone but that doesnt show any system attached

Re: Ruckus SW update is making Sonos speaker drop

Imran_ruckus — Wed, 21 May 2025 15:06:38 GMT

Hi @Satishk4

Greetings!!!

Thank you for your response and the update.

The IP address you are accessing is related to the RUCKUS ICX-7150-C12P Switch and Not RUCKUS R510 Access Points. Please check for another IP address in the IP scan list.

As described in my previous post, for the RUCKUS R510 Access Points IP address Unleashed dashboard, you should see the interface shown in the screenshot below. Please attempt to log in with the same username/password you use for Unleashed Mobile Application.

If you don't know the username/password, please check the RUCKUS Knowledge Base article below for the default username/password.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username-Password-for-RUCKUS-ICX-7150-C12P/ta-p/105252

Feel free to reach out if you have any questions or need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus SW update is making Sonos speaker drop

Satishk4 — Wed, 21 May 2025 17:18:45 GMT

Hi, The Ruckus IP for AP is 192.168.1.81 I tried Lennar provided credentials and my UNLEASHED App crediantials but unable to log in

Re: Ruckus SW update is making Sonos speaker drop

Imran_ruckus — Wed, 21 May 2025 17:36:52 GMT

Hi @Satishk4

Please check and try to log in using the default combinations of username/password provided in the Article below.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username-Password-for-RUCKUS-ICX-7150-C12P/ta-p/105252

Let me know if that works.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus SW update is making Sonos speaker drop

Satishk4 — Wed, 21 May 2025 17:39:44 GMT

i tried all the combinations mentioned for AP but none of them worked

Thanks

Re: Ruckus SW update is making Sonos speaker drop

Imran_ruckus — Wed, 21 May 2025 19:08:58 GMT

Hi @Satishk4

Thank you for your response and the update.

Can you please check if you can recover it by clicking on the 'Forgot password?' option? Refer to the screenshot below.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus SW update is making Sonos speaker drop

Satishk4 — Wed, 21 May 2025 23:31:31 GMT

I tried that and below is the error message. Clicked OK on the window pop up but it doesnt do anything. I did that on iPhone as well as Windows laptop

Re: Ruckus SW update is making Sonos speaker drop

pinky_ruckus — Thu, 22 May 2025 17:32:24 GMT

Hello @Satishk4 ,

Thank you for your response.

I understand that you're experiencing difficulties resetting the password.

We kindly request you to perform a factory reset on the access points. After the reset, you should be able to log in using the default credentials.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to perform the factory reset of the AP.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus SW update is making Sonos speaker drop

Satishk4 — Fri, 23 May 2025 21:13:41 GMT

Hi I did follow the steps to do Reset of teh AP. still unable to access the ip address http://192.168.1.81/ I have two APs and I disconnected from ICX switch one of the APs and Reset the other one. Its back on stable and green lit. But Unable to access IP or on UNLEASHED App on mobile. It says first connect to Wifi ConfiguremeXXXXX but that is not an option visible in my wifi list

Re: Ruckus SW update is making Sonos speaker drop

pinky_ruckus — Fri, 23 May 2025 21:56:52 GMT

Hello @Satishk4 ,

Thank you for the response.

From the response, I understand that you are unable to see your Ruckus Access points Wifi network and it is broadcasting Configure.Me network.

We would suggest you to please perform the Access point factory reset by following the Lennar Knowledge Base Self Help article using the link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please let me know if you are able to reset the Access point and if you have any further queries.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus SW update is making Sonos speaker drop

Satishk4 — Fri, 23 May 2025 22:18:15 GMT

I have done factory reset as [er atatched link you provided. The Ruckus AP isnt logging in and I dont see ConfiguremeXXX wifi

Re: Ruckus SW update is making Sonos speaker drop

pinky_ruckus — Mon, 26 May 2025 17:08:03 GMT

Hello @Satishk4 ,

Thank you for the response.

From the response shared, I understand that you are unable to find Configure.Me XXXX option during factory reset.

Note: If you have multiple Access Points (APs) in your home, please go to the Ruckus Switch, disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with. Once the process is finished, connect back to the Ruckus Switch the access points that you disconnected before, and they will connect into the network automatically after a few minutes.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wireless-LAN-WLAN-Service-Set/ta-p/101742.

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus SW update is making Sonos speaker drop

pinky_ruckus — Fri, 30 May 2025 15:21:52 GMT

Hello @Satishk4 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus SW update is making Sonos speaker drop

pinky_ruckus — Mon, 02 Jun 2025 14:08:23 GMT

Hello @Satishk4 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus SW update is making Sonos speaker drop

pinky_ruckus — Thu, 05 Jun 2025 21:29:05 GMT

Hi @Satishk4

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus SW update is making Sonos speaker drop

Satishk4 — Fri, 06 Jun 2025 15:34:11 GMT

Hi, The Ruckus AP reset didn't work. I am not sure what else to do. I followed each and every step you asked me to in several different ways, I dont get access to IP address even after factory reset

Thanks

Satish

Re: Ruckus SW update is making Sonos speaker drop

pinky_ruckus — Fri, 06 Jun 2025 16:51:48 GMT

Hello @Satishk4 ,

Thank you for the response.

Could you please confirm if you have disconnected all the Access Points from the Ruckus Switch, except the one you are working with?

Once the process is completed, you can reconnect the other Access Points, and they should automatically join the network after a few minutes.

Let us know if you’ve already done this step before doing the reset on Access points.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus SW update is making Sonos speaker drop

pinky_ruckus — Mon, 09 Jun 2025 14:00:16 GMT

Hello @Satishk4 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.