topic ICX7150 24P Several ports not working. in RUCKUS Support for Lennar Homes

ICX7150 24P Several ports not working.

Jxck — Sun, 25 May 2025 20:03:31 GMT

Hi, I have a ICX7150-24P, that suddenly has a few ports now not working anymore, I think it's a hardware issue. I've reload and reset the switch. As well as factory resetting the switch via CLI over serial. The issue still persists.

Re: ICX7150 24P Several ports not working.

pinky_ruckus — Mon, 26 May 2025 13:46:13 GMT

Hello @Jxck ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that few of the Switch ports are not working.

Based on the information provided, we may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX7150 24P Several ports not working.

Jxck — Mon, 26 May 2025 20:15:59 GMT

Here is the command output as requested from the switch. Ports 9 and 10 don't work. If i switch a cable from another known good port to 9 or 10 it does not link. Thanks

Re: ICX7150 24P Several ports not working.

pinky_ruckus — Mon, 26 May 2025 21:54:34 GMT

Hello @Jxck ,

Thank you for the response.

1. Please unplug the cables and reconnect them to different switch ports, then check if the devices power on and function correctly.

2. If the issue persists, please perform a hard reset on the switch by inserting a paper clip or similar pointed object into the reset pinhole.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to hard reset the Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

3. Additionally, could you please confirm whether you are a Lennar customer? We're asking because the switch in question is a 24-port model, while Lennar customers are having 12 port Switch.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX7150 24P Several ports not working.

Jxck — Mon, 26 May 2025 23:12:55 GMT

I just did a reconnection of the cables and power cable. I also did a hard reset with a paper clip, and it rebooted. Those same ports still don't work.
I would assume I am, the switch is from my home.

Thank You

Re: ICX7150 24P Several ports not working.

pinky_ruckus — Tue, 27 May 2025 16:10:02 GMT

Hello @Jxck ,

Thank you for the response.

Please confirm if you are able to connect devices while connecting to other 12 ports.

Could you please refer to the below picture and share a picture of the same, showing the FULL Switch panel cable connections to the Switch ports .

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150 24P Several ports not working.

Jxck — Tue, 27 May 2025 20:07:06 GMT

The first two pictures show both ports working but then if I switch to port 9 10 and some others they don't work, as shown in the last two pictures.

Thanks

Re: ICX7150 24P Several ports not working.

pinky_ruckus — Tue, 27 May 2025 20:52:59 GMT

Hello @Jxck ,

Thank you for the response.

Could you please confirm if you have purchased the Ruckus Switch through e-commerce websites like Amazon, eBay, etc., or third-party Vendors,?

Awaiting your response.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX7150 24P Several ports not working.

Jxck — Tue, 27 May 2025 21:08:45 GMT

I didn’t buy this actually, it came with my house.

Re: ICX7150 24P Several ports not working.

pinky_ruckus — Fri, 30 May 2025 14:52:08 GMT

Hello @Jxck ,

Thank you for sharing the response.

Could you please confirm how many Access points are connected to the Switch?

Could you please let me know the light status on the Access Points when connected to the last ports ? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX7150 24P Several ports not working.

Jxck — Sat, 31 May 2025 16:18:04 GMT

Two access points that work if plugged into other ports that are functional. If they are plugged into the few ports that aren’t working, no lights on the access points turn on.

Re: ICX7150 24P Several ports not working.

pinky_ruckus — Mon, 02 Jun 2025 21:07:43 GMT

Hello @Jxck ,

Thank you for the response.

We are working with our backend team regarding the 24 port Switch.

We will get back to you shortly with a resolution.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX7150 24P Several ports not working.

pinky_ruckus — Wed, 11 Jun 2025 18:48:32 GMT

Hello @Jxck ,

Thank you for your patience.

We have reviewed with our backend team regarding the port issue on your Ruckus 24-Port Switch.

Lennar homes are typically equipped with a 12-Port Switch for network setups.
Would you prefer to proceed with a Ruckus 12-Port Switch as a replacement for your current 24-Port model?

Please confirm so we can take the necessary next steps.

Thank you for your understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX7150 24P Several ports not working.

Jxck — Sun, 15 Jun 2025 19:47:49 GMT

Yes, the 12 port works, It would actually be nicer, the 24 is fairly large for a home.

Thank you.

Re: ICX7150 24P Several ports not working.

pinky_ruckus — Mon, 16 Jun 2025 13:52:51 GMT

Hello @Jxck ,

Thank you for the confirmation.

Based on the troubleshooting done, all the ports on your Ruckus ICX-7150-C24P Switch is not working. Checked the status of the ports and all are online, However, few of the ports are not working. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150 24P Several ports not working.

pinky_ruckus — Mon, 16 Jun 2025 13:59:32 GMT

Hello @Jxck ,

When you initiate a chat with the support team, kindly inform them that a replacement should be an ICX 7150-C12P Switch.

The 24-port variant is generally not needed, as it is not regularly used by most Lennar customers.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community